Job summary
The Reception desk of the Endoscopy unit is a key role in supporting our patients journey at UHCW. We are looking to recruit a new team to support patients who attend our department, with booking in patients, supporting relatives and general administrative duties. The role requires a calm and friendly manner to work in a very busy environment. You will possess effective communication skills and a commitment to delivering excellent patient experience.
The role provides an efficient and responsive service to meet the needs of patients and visitors attending the Endoscopy Unit. The receptionist role welcomes, receives and greets all visitors to the area, providing the first point of contact for all service users, resolving routine enquiries professionally and in accordance with Departmental and Trust standards and procedures, and referring other queries to relevant colleagues where appropriate.
Service working hours: 7 days a week from 8am - 6pm.
Please be advised there is a proposed interview date of week commencing 23rd October 2023.
Main duties of the job
- Welcome, receive and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate
- Responsible for dealing with all calls received from the public in a professional manner, ensuring telephone standards are met.
- Ensure all members of the public, patients and relatives are provided with the relevant information, documentation and advised as to the appropriate contact for further assistanc.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description
Job responsibilities
- Act as the first point of contact for dealing with routine enquiries, taking action as necessary liaising with others as appropriate, which will include working on a busy reception area for which training will be given.
- Communicate with staff, patients and/or external organisations using appropriate methods.
- Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived.
- Maintain an efficient and comprehensive administrative service, including photocopying, scanning, post, filing, clinic preparation, answering the telephone, booking and re-arranging appointments, booking ambulances, interpreters and providing support to the departments and other team members as requested. Must have excellent communication skills.
- Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. This will include iPM, CRRS and Mosaiq.
- Provide appropriate cover in the absence of other members of the team, which may include covering administration services on wards and day unit as appropriate.
For further details of the role please see the attached job description.
Job description
Job responsibilities
- Act as the first point of contact for dealing with routine enquiries, taking action as necessary liaising with others as appropriate, which will include working on a busy reception area for which training will be given.
- Communicate with staff, patients and/or external organisations using appropriate methods.
- Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived.
- Maintain an efficient and comprehensive administrative service, including photocopying, scanning, post, filing, clinic preparation, answering the telephone, booking and re-arranging appointments, booking ambulances, interpreters and providing support to the departments and other team members as requested. Must have excellent communication skills.
- Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. This will include iPM, CRRS and Mosaiq.
- Provide appropriate cover in the absence of other members of the team, which may include covering administration services on wards and day unit as appropriate.
For further details of the role please see the attached job description.
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Knowledge
Essential
Desirable
Skills
Essential
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Knowledge
Essential
Desirable
Skills
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Coventry and Warwickshire NHS Trust
Address
University Hospital Coventry & Warwickshire Trusts including St Cross
Clifford Bridage Road
Coventry
CV2 2DX
Employer's website
https://www.jobsatuhcw.co.uk (Opens in a new tab)
