West Midlands Ambulance Service University NHS Foundation Trust

NEPTS Liaison Assistant

The closing date is 04 August 2025

Job summary

West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.

Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.

We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at recruitment@wmas.nhs.uk if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.

The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.

Main duties of the job

An exciting opportunity has become available for a Liaison Assistant to join our well established PTS team

The successful applicant will assist in providing the local interface between the Service and treatment centres/units and the end user of the Patient Transport Service. Supporting communication and understanding between the operational staff, Operations Centre and Area Manager.

Applicants must hold a minimum of 3 GCSEs at Grade C/4 or above (or equivalent) including English and must have experience of liaising with people face to face and over the telephone.

If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both

Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. The cost of £42.50 for an enhanced check is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.

About us

We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.

We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues.

Details

Date posted

25 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year Plus Section 2 Unsocial Hours

Contract

Permanent

Working pattern

Full-time

Reference number

C9217-VN072-25-26

Job locations

Warwick Hospital

Lakin Road

Warwick

CV34 5BW


Job description

Job responsibilities

  1. Answers and responds to incoming calls when required, inputting details of advance bookings by direct contact, telephone/fax from customer units/staff, and transport enquiries from GPs and general public applicable to the locality.
  1. Operates computers and peripherals.
  1. In conjunction with the Operations Centre Team, ensures that patient movement is co-ordinated and that a dialogue exists between the locally based operational staff and operations centre to maximise the effective use of available resources.
  1. Reports to the PTS Area Manager C & W on the performance of operational staff in the delivery of the Service.
  1. In liaison with the Operations Centre Team, allocates patient journeys to operational staff working for the Patient Transport Service.
  1. In liaison with the Operations Centre Team, ensure the effective deployment of resources to ensure service provision to the Locality.
  1. Liaises with staff on wards and departments at treatment centre/units, ensuring any issues are dealt with in the appropriate manner or directed accordingly.

Other

  1. The post-holder from time to time will be required to undertake assistant duties at other localities and/or the Operations Centre Team.
  1. The post-holder when required to work away from his/her own locality will be required to use his/her own car or public transport.

The post-holder will be required to attend training courses as and when required.

Job description

Job responsibilities

  1. Answers and responds to incoming calls when required, inputting details of advance bookings by direct contact, telephone/fax from customer units/staff, and transport enquiries from GPs and general public applicable to the locality.
  1. Operates computers and peripherals.
  1. In conjunction with the Operations Centre Team, ensures that patient movement is co-ordinated and that a dialogue exists between the locally based operational staff and operations centre to maximise the effective use of available resources.
  1. Reports to the PTS Area Manager C & W on the performance of operational staff in the delivery of the Service.
  1. In liaison with the Operations Centre Team, allocates patient journeys to operational staff working for the Patient Transport Service.
  1. In liaison with the Operations Centre Team, ensure the effective deployment of resources to ensure service provision to the Locality.
  1. Liaises with staff on wards and departments at treatment centre/units, ensuring any issues are dealt with in the appropriate manner or directed accordingly.

Other

  1. The post-holder from time to time will be required to undertake assistant duties at other localities and/or the Operations Centre Team.
  1. The post-holder when required to work away from his/her own locality will be required to use his/her own car or public transport.

The post-holder will be required to attend training courses as and when required.

Person Specification

Experience

Essential

  • Experience of dealing with people face to face and over the telephone Customer care/service experience
  • Proven ability to work under pressure

Desirable

  • Computer Literate / Keyboard skills
  • Good communication and interpersonal skills
  • Able to work as a team member or on own initiative

Qualifications

Essential

  • Minimum of 3 GCSEs grade C (or equivalent) or above to include English Willing to undertake any training considered necessary
Person Specification

Experience

Essential

  • Experience of dealing with people face to face and over the telephone Customer care/service experience
  • Proven ability to work under pressure

Desirable

  • Computer Literate / Keyboard skills
  • Good communication and interpersonal skills
  • Able to work as a team member or on own initiative

Qualifications

Essential

  • Minimum of 3 GCSEs grade C (or equivalent) or above to include English Willing to undertake any training considered necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Warwick Hospital

Lakin Road

Warwick

CV34 5BW


Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)


Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Warwick Hospital

Lakin Road

Warwick

CV34 5BW


Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Recruitment Team

Recruitment

recruitment@wmas.nhs.uk

01384989452

Details

Date posted

25 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year Plus Section 2 Unsocial Hours

Contract

Permanent

Working pattern

Full-time

Reference number

C9217-VN072-25-26

Job locations

Warwick Hospital

Lakin Road

Warwick

CV34 5BW


Supporting documents

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