West Midlands Ambulance Service University NHS Foundation Trust

IEUC Tutor - Development Opportunity

The closing date is 06 April 2026

Job summary

The Trust is committed to the continued personal development of all staff. The Integrated Emergency and Urgent Care Centre plays a key role in coordinating and supporting front line operational staff to deliver a high standard of care to patients within the local and national performance targets that the Trust is measured against.We are also responsible for the delivery and coordination of patients within the West Midlands to the most appropriate referral following telephone assessment of symptoms. Referral can be for an emergency ambulance response, emergency treatment centre or to any of the Primary Care Services in and Out of Hours (OOHs) in the West Midlands area. Ensuring the delivery of a high standard of care to patients within the local and national performance targets that the Trust is measured against

The Tutor post is a key role in the delivery within the IEUC

An exciting development opportunity has become available for an experienced member of EOC to join the well established Training Team as a Development IEUC Tutor. The development programmed will provide successful applicants with an insight into the role and responsibilities of a Tutor in preparation for live vacancies.

Please note, you will remain on your current salary / banding during this development if successful. If a vacancy then becomes available you will be required to apply via the normal channels & will be offered a training salary of 75% top of B6 until fully qualified.

Main duties of the job

To embrace this opportunity individuals are requested to submit an application highlighting their strengths, attributes and suitability for the role.

The development will requirement for shifts and flexibility regarding shift patterns.

In order to be eligible to apply, applicants must....

- have completed a 6 month probationary review

- have 12 months experience as a call assessor

- CPD must be up to date.

- completed coaching/mentoring course

- be meeting call standards

- not be on a tier

- be working towards or hold a L3 teaching qualification

Please note, artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting ideas and experiences of others or generated by AI as your own) applications may be withdrawn.

We are committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.

Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients

About us

We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method

If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both

Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check.

(delete as appropriate)

The cost of an enhanced check is £55.76 and is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.

Date posted

25 March 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Training

Duration

12 months

Working pattern

Full-time

Reference number

C9217-245-25-26

Job locations

Ambulance Headquarters

Waterfront Business Park

Brierley Hill

West Midlands

DY5 1LX

Job description

Job responsibilities

Responsible for the Line management of trainees within the IEUC training environment for a period of 6 months during training and mentoring periods.

The delivery of all Pathways content and modules e.g. CM1/CM2 in line with license agreement and national training framework.

To maintain full competences providing a front-line service answering emergency and urgent care calls utilising a clinical triage advice system, maintaining call answering license utilising interpersonal skills to manage distressing/aggressive and difficult calls.

Responsible for designing, writing, updating, and delivering training materials for all aspects of IEUC training, computer system, telephone system, processing emergency, urgent and general calls, operating the radio and dispatch position.

Undertake the evaluation, examination process, and assessment of IEUC clinical and non-clinical staff to standards determined by relevant awarding bodies, through quality management systems and Trust policies and procedures.

Facilitate the logistical requirements supporting the delivery of educational courses in varying locations, to IEUC and non IEUC WMAS staff and other ambulance services.

Design and implement reporting mechanisms to ensure the accurate and up-to-date evaluation and assessment of staff.

Responsible for policy and service development within own area whilst providing theoretical information to other managers and staff based upon an in-depth technical knowledge and relevant multi-disciplinary expertise to be implemented and utilised for the wider audience e.g. National and other trust services.

Ensure the accurate documentation of all evaluations and assessments is compiled and processed in accordance with national and local policies and procedures. Provide constructive, performance related feedback to the trainees, existing staff undertaking additional training requirements e.g. mandatory changes in practice/CPD such as MHFA, coaches courses.

Collaborate with the WMAS departments and national externa bodies in development of tools essential to patient care within IEUC e.g. BHF defig project, CPR workshops/decider skills/sexual safety/safeguarding level /BLS/Bleed kit deployment to support better outcomes.

Responsible for updating/maintaining all training records for all IEUC staff, using ESR, or locally agreed frameworks to record student learning for national recording and registration of smart cards.

Responsible for ensuring all IEUC staff are registered and recorded with external bodies and that they are compliant with the appropriate licencing requirements.

Responsible for the delivery of mandatory training for new and existing staff. E.g. Corporate Induction, basic life support refresher courses, fire lectures, Health and Safety awareness, Safeguarding, Data Protection and Caldicott etc.

Monitor and record the progress and development of students throughout the educational process, identifying, dealing, and documenting difficulties encountered by individuals. Evaluate performance, implementing and creating capability plans when required through SMART objectives tailoring to the individual needs. Conduct informal job performance in accordance with service policies through compiled reports.

Responsibility for new staff joining the IEUC, to Monitor, document and escalate concerns around competence via assessment during Pathways training and live call taking (first 2 months of employment). 2-month review and PETS score during period under the remit of training.

Undertake PDC and one to one of all new trainees joining the Trust as part of their induction.

Responsible for the accurate reporting of audit verification information for SI/RCA/disciplinary/grievance and capability. Provide subject matter expert input, recommendations, and resolutions.

Responsible for investigating, reviewing and providing expert opinion on complex cases to include complaints.

To plan/schedule and manage student attendance to courses and mentoring periods.

Responsibility for the trainee rosters, annual leave allocation, sickness and attendance management from return-to-work interviews through to absence reviews and stages, OH referrals, DSE, Stress risk assessments and wellness action plans

Operate and utilise I.T./training equipment in order to compile and deliver training packages, in accordance with Trust IM+T Policies. Ensure equipment to be utilised during the educational periods is safe and fit for the purpose and carry out minor servicing/assembly when required.

Participate in relevant internal and external meetings and assist in the implementation including early adopt process and research, sharing findings, promoting effective and appropriate use of evidence-based practice.

Acting as an expert in the subject matter on behalf of the trust.

Evaluate recruitment and selection requirements through analysis and interview with appropriate staff. Design and develop evolving recruitment and selection criteria and associated assessments.

Responsible for identifying and collating user feedback on issues relating to Pathways operational model for the purpose of addressing risks and improving processes and safer systems of working.

Produce statistical information/performance data for regular reporting to senior management using statistical reporting and analysing performance data.

Carry out Personal Development Interviews/Appraisals, 360 feedback reviews and identifying individual training needs of an allocated group of staff & organising on-going development plans for each individual trainee.

Responsible for identifying and collating user feedback on system functionality and content within the NHS Pathways system, including e.g. Early adopt testing at national level

Lead the delivery of Mental Health/Suicide first aid within the Trust to all skills.

Provide support and guidance to all IEUC Operations Centre management team when required.

Following the activation of the BC plan, when required to do so will evaluate the effect and propose a recovery plan, or where planned activation is required, assist with preparing for the implementation of the BC Plan