Job summary
An exciting opportunity has become available for a caring person to join our well established Non-Emergency Patient Transport Services Team as a Porter. The successful applicant will assist with the transport of patients with varying mobility's within the Treatment Centres and Wards at Leighton Hospital, Crewe.
Applicants should hold a minimum of 3 GCSEs at Grade C/4 or above including English & Maths or must be willing to sign up to complete an NVQ within the first 12 months of employment with the Trust.
Experience of working within a public service or customer care environment along with holding a full clean licence is essential for this post.
Main duties of the job
West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.
Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.
We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at recruitment@wmas.nhs.uk if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.
The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.
About us
If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both
Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. The cost of £55.76 for an enhanced check is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.
We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.
We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues.
Job description
Job responsibilities
Collection
and co-ordination of patients from treatment centres and wards to ensure
greater efficiency of operational resources.
In
conjunction with the Operations Centre Team, ensures that patient movement is
co-ordinated and that a dialogue exists between the locally based operational
staff and operations centre to maximise the effective use of available
resources.
In
liaison with the Operations Centre Team, ensure the effective deployment of
resources to ensure service provision to the Locality.
Communicates
with staff on wards and departments at treatment centre/units, ensuring any
issues are dealt with in the appropriate manner or directed accordingly.
Transport
patients within the Non-Emergency Patient Transport Service contract,
undertaking pre-planned and ad-hoc Patient Transport journeys.
Effective
care of patients, appropriate to their requirements using available equipment.
Transfer
patients using equipment and skills specific to individual needs
Assist
with the transfer of patients within the Non-Emergency Patient Transport
Service contract, as a non-driver assisting with pre-planned and ad-hoc Patient
Transfer journeys.
Ensure
patients have a safe, smooth journey, complying with all relevant traffic
legislation and driving with consideration for other road users.
Adhere
to corporate Instructions and Policies, Operational Instructions, Clinical
Protocols, Quality Procedures, other verbal or written instructions promulgated
by the Service currently or in the future.
The
full and accurate maintenance of all records and reports in line with Service
policies and procedures, including Accident reporting, Incident Reporting,
Patient Transport Records both paper and electronic.
Ensure
vehicles and equipment meet agreed serviceability and that they are kept in a
state of cleanliness with daily checks recorded and any defects recorded for
action to be taken.
Undertake
required training to maintain acceptable standards and quality of care.
Maintain a current valid driving licence.
Ensure effective communication with the Commercial Control
Centre, by telephone, in writing and by electronic means.
Work within Contract Specific Quality Standards and ensure
a high level of customer care.
Be prepared to work flexibly to ensure patients are moved
in a timely, safe and dignified manner.
Performing other tasks in keeping with
the post as required by supervisory staff and Officers
Job description
Job responsibilities
Collection
and co-ordination of patients from treatment centres and wards to ensure
greater efficiency of operational resources.
In
conjunction with the Operations Centre Team, ensures that patient movement is
co-ordinated and that a dialogue exists between the locally based operational
staff and operations centre to maximise the effective use of available
resources.
In
liaison with the Operations Centre Team, ensure the effective deployment of
resources to ensure service provision to the Locality.
Communicates
with staff on wards and departments at treatment centre/units, ensuring any
issues are dealt with in the appropriate manner or directed accordingly.
Transport
patients within the Non-Emergency Patient Transport Service contract,
undertaking pre-planned and ad-hoc Patient Transport journeys.
Effective
care of patients, appropriate to their requirements using available equipment.
Transfer
patients using equipment and skills specific to individual needs
Assist
with the transfer of patients within the Non-Emergency Patient Transport
Service contract, as a non-driver assisting with pre-planned and ad-hoc Patient
Transfer journeys.
Ensure
patients have a safe, smooth journey, complying with all relevant traffic
legislation and driving with consideration for other road users.
Adhere
to corporate Instructions and Policies, Operational Instructions, Clinical
Protocols, Quality Procedures, other verbal or written instructions promulgated
by the Service currently or in the future.
The
full and accurate maintenance of all records and reports in line with Service
policies and procedures, including Accident reporting, Incident Reporting,
Patient Transport Records both paper and electronic.
Ensure
vehicles and equipment meet agreed serviceability and that they are kept in a
state of cleanliness with daily checks recorded and any defects recorded for
action to be taken.
Undertake
required training to maintain acceptable standards and quality of care.
Maintain a current valid driving licence.
Ensure effective communication with the Commercial Control
Centre, by telephone, in writing and by electronic means.
Work within Contract Specific Quality Standards and ensure
a high level of customer care.
Be prepared to work flexibly to ensure patients are moved
in a timely, safe and dignified manner.
Performing other tasks in keeping with
the post as required by supervisory staff and Officers
Person Specification
Qualifications
Essential
- Minimum of 3 GCSEs (or equivalent) Grade C/4 or above to include English & Maths or be willing to work towards a level 2 qualification within the first 12 months of employment.
- Must be willing to undertake training in the use of Ambulance Service lifting equipment and first aid and resuscitation techniques
- Must be willing to undertake training in the Control Room to be familiar with the systems
Skills and Knowledge
Essential
- Good communication, literacy and numeracy skills
- Self motivated and team player
- Ability to work under pressure
- Flexibility to work rota hours, additional hours, nights, bank holidays and weekends as required
- Full clean driving licence
Experience
Essential
- Experience of working within a public service or customer care environment.
- Experience of driving a variety of vehicles
- Lifting & Handling experience
Person Specification
Qualifications
Essential
- Minimum of 3 GCSEs (or equivalent) Grade C/4 or above to include English & Maths or be willing to work towards a level 2 qualification within the first 12 months of employment.
- Must be willing to undertake training in the use of Ambulance Service lifting equipment and first aid and resuscitation techniques
- Must be willing to undertake training in the Control Room to be familiar with the systems
Skills and Knowledge
Essential
- Good communication, literacy and numeracy skills
- Self motivated and team player
- Ability to work under pressure
- Flexibility to work rota hours, additional hours, nights, bank holidays and weekends as required
- Full clean driving licence
Experience
Essential
- Experience of working within a public service or customer care environment.
- Experience of driving a variety of vehicles
- Lifting & Handling experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
