West Midlands Ambulance Service University NHS Foundation Trust

Non-Emergency Patient Transport Services Supervisor

This job is now closed

Job summary

West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.

Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.

We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at recruitment@wmas.nhs.uk if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.

The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.

Main duties of the job

An exciting opportunity has become available for a Supervisor to join our well established Non-Emergency Patient Transport Services team for our Sandwell & West Birmingham contract.

The successful applicant will provide support to the Operations Centre/Planning/Control Functions in the fulfilment of the PTS Contracts.

Applicants must hold a minimum of 5 GCSEs at Grade C or above including English & Maths (evidence of certificates will be required) and be willing to undertake any training as required for the fulfilment of the duties of this post and must also be willing to undertake ILM introductory course

About us

If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both

Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. The cost of £55.76 for an enhanced check is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.

We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.

We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues.

Date posted

07 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year plus the relevant unsocial hours

Contract

Permanent

Working pattern

Full-time

Reference number

C9217-091-25-26

Job locations

Sandwell PTS

Kelvin Way

Oldbury

B70 7TP

Job description

Job responsibilities

Ensures that the operational resources, staff and vehicles, operating out of the locality meet the levels as determined by the Operations Centre. Reporting variances that occur with recommendations to address shortfalls.

Ensures that maintenance of the required level of consumables/equipment to maintain the operational locality viability.

Occasionally, on the instruction of the PTS Operations Manager, assess a patients mobility to ensure that the correct mode of transport is provided.

Bring to managements attention areas of work, including patient care, where further risk assessments are required.

Attend meetings as requested and undertake action points where necessary.

Ensures the accurate maintenance of all records as required by the Service.

Monitors the performance of Operational Staff in the delivery of the Contract, apply corrective action measures and recommending further action, if appropriate.

Deal with complaints from patients, members of the public and staff when required.

Maintain and update personal files for new and existing staff and assist with the Induction of new staff.

Check driving licences for all members of staff on a yearly basis.

Process annual leave requests for members of staff.

Monitor staff sickness, conduct Return To Work Interviews and Sickness Counsellings when necessary.

Ensure staffs record of timekeeping and payments are correct.

Conduct Vehicle Accident Panel Interviews.

Where appropriate, ensure that clinical waste is tagged and bagged ready for collection and disposal.

Produce monthly Quality Information for the attention of the PTS Operations Manager.

In liaison with the Operations Centre and the Liaison Assistants, ensures the most effective deployment of locality resources.

Ensures adherence to the Code of Conduct, Operational Instructions, WMAS Quality Procedures.

Participation, either as a solo or as part of a crew, in the provision of care, assistance and support as appropriate to patients with impaired mobility or any other physical or mental handicap.

The lifting and carrying of patients, e.g., up and down stairs, in and out of their homes, to and from the Ambulance and the loading of patients in and out of the Ambulance using stretchers or other lifting devices.

The transfer of patients from bed to stretcher, or chair to chair, or similar, both within and out of hospitals.

Effective use of equipment supplied to offer treatment appropriate to the patients need, and the individuals level of training, using techniques or skills as necessary. To include the administration of oxygen and analgesic to patients in line with the West Midlands Ambulance Service protocols.

Ensure patients have a safe, smooth journey, complying with all relevant traffic legislations and driving with consideration for other road users.

The handing over of patients to appropriate staff on arrival at treatment centres and responsible relatives upon return home, or ensuring, as far as is practical, the safety, comfort and well-being of persons living alone.

Ensure that patients belongings, valuables and medication, where appropriate, are looked after and handed over to a responsible person as far as is practicable.

Undertake the transport of babies in incubators under the supervision of a qualified person.

Liaise with the PTS Operations Centre in relation to route planning and any on the day changes/alterations to patients journeys. This may be by the use of radio or electrical data transfer.

Ensure that vehicles under their control attend for service and MOT. Also ensure that drivers Defective Vehicle Reports are actioned.

Maintain and update personal files for new and existing staff.

General

The postholder will be required from time to time to undertake Operational Locality Supervisor duties at other locations, or be seconded to the Operations Centre and/or PTS Headquarters.

The postholder will, having received the appropriate training, undertake Liaison Assistant duties as required, on site(s).

The postholder will be required to achieve the necessary level of competence as a Driving Examiner for Service driving tests and to undertake Driving Assessments, as required.

The postholder will be required to possess or attain the NEBS Introductory Level Qualification.

The postholder will be required to use his/her own vehicle when working away from their normal locality and will receive appropriate mileage expenses.

The postholder will be required to attend training courses as necessary