Job summary
**INTERNAL ONLY FOR CURRENT WMAS STAFF**
An exciting opportunity has become available for a substantive Operations Manager to join the well established team at Worcester HUB on a part time basis (18.75 hours per week)
The post holder will have responsibility and accountability for the delivery of the operational and strategic objectives of the Trust through the provision of operational management under the direction of the Senior Operations Manager.
The focus will be on achieving clinical excellence through optimising operational performance, ensuring resources are used effectively and efficiently, day to day line management and support of staff. As outlined in the duties and responsibilities listed below.
Applicants must be HCPC Registered Paramedics with a minimum of 2 years post registration experience & must have completed NQP consolidation period & portfolio (if applicable - evidence will be required). Applicants must also have completed, be working towards (or booked onto) the NARU Operational Commanders & SORT Practitioner courses.
**PLEASE NOTE - APPLICANTS WHO ARE NOT FULLY NQP COMPLIANT WILL NOT BE SHORTLISTED**
Main duties of the job
West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.
Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.
We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at recruitment@wmas.nhs.uk if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.
The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.
About us
If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both
Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. The cost of £55.76 for an enhanced check is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.
We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.
We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues.
Job description
Job responsibilities
Provide leadership and management to
operational /non-operational staff to ensure the provision of a high quality
service and achievement of Key Performance Indicators.
Responsible for the daily management, estates,
supporting clinical supervision, medicines management and infection prevention
and control across the operational area.
Promote service developments e.g. use of
alternative care pathways, admission avoidance, and new equipment. Manage
hospital turnarounds in liaison with Trust and hospital staff.
Participate in mentoring and coaching
when necessary and support mentors when challenges occur and be able to produce
appropriate development plans.
Participate on clinical competency
panels and undertake case reviews to promote clinical excellence and reflective
practice. Facilitate clinical effectiveness to align research with practice.
Ensure staff who have a clinical
requirement highlighted for either retraining or additional mentorship are
directed to the appropriate clinical lead or the Clinical Team Mentors.
Lead and motivate operational staff to
ensure the provision of a high quality care to patients by achievement of Clinical
Performance Indicators.
Work with the Fleet Department to ensure
vehicles are regularly serviced and maintained to manufacturers
recommendations
In liaison with the local management and
make ready teams, ensure the cost effective use of stock and equipment.
Investigate complaints and untoward
incidents; produce reports detailing investigation findings and
recommendations.
Participate in
a 24/7 hour roster to provide a continuous visible operational management
presence for staff and an operational incident command ability to include
external/contracted events.
Maintain knowledge of JESIP principles
in order to act at a CBRNe or other major incident as an operational commander
Implement and follow Standard Operating
Procedures as directed by the Senior Operations Manager/Tactical Director of
Operations.
Actions and decisions taken will be
documented through a shift log; the post holder will be accountable to the
Senior Operations Manager/Tactical Director of Operations.
Be subject to peer led reviews and work
based assessments to ensure consistency in the delivery of the strategic
objectives across all area as given by the Tactical Director of Operations.
Manage
scheduling and rostering issues where applicable, to include domestic emergency
leave, all other absences; maintaining and updating appropriate staff records
and information systems.
Promote Continuous Professional
Development (CPD) with all staff and ensure staffs Personal Development Reviews
(PDR) are conducted as directed by the Senior Operations Manager.
Maintain Paramedic registration and
Continued Professional Development (CPD) for clinical and managerial
competencies.
Represent the Trust as required, working
closely with other healthcare professionals, external agencies such as Police,
Fire, the voluntary sector, members of the public and both internal and
external stakeholders which will include attendance at crown and coroners
court, etc.
Undertake project work as requested by
the Senior Operations Manager and/or Tactical Director of Operations which may
include audits or complaints, and produce reports with outcomes and
recommendations as appropriate.
Pro-actively manage issues affecting
clinical care or operational performance which include, grievance and
discipline; staff conduct, health, safety, welfare and ensure resolutions are
documented and reported to the Senior Operations Manager through the shift log.
Ensure all sickness absence issues are dealt
with appropriately, supporting staff where necessary and conducting
return-to-work interviews
The post holder will be required to adopt and
undertake other duties in line with professional and service developments
Job description
Job responsibilities
Provide leadership and management to
operational /non-operational staff to ensure the provision of a high quality
service and achievement of Key Performance Indicators.
Responsible for the daily management, estates,
supporting clinical supervision, medicines management and infection prevention
and control across the operational area.
Promote service developments e.g. use of
alternative care pathways, admission avoidance, and new equipment. Manage
hospital turnarounds in liaison with Trust and hospital staff.
Participate in mentoring and coaching
when necessary and support mentors when challenges occur and be able to produce
appropriate development plans.
Participate on clinical competency
panels and undertake case reviews to promote clinical excellence and reflective
practice. Facilitate clinical effectiveness to align research with practice.
Ensure staff who have a clinical
requirement highlighted for either retraining or additional mentorship are
directed to the appropriate clinical lead or the Clinical Team Mentors.
Lead and motivate operational staff to
ensure the provision of a high quality care to patients by achievement of Clinical
Performance Indicators.
Work with the Fleet Department to ensure
vehicles are regularly serviced and maintained to manufacturers
recommendations
In liaison with the local management and
make ready teams, ensure the cost effective use of stock and equipment.
Investigate complaints and untoward
incidents; produce reports detailing investigation findings and
recommendations.
Participate in
a 24/7 hour roster to provide a continuous visible operational management
presence for staff and an operational incident command ability to include
external/contracted events.
Maintain knowledge of JESIP principles
in order to act at a CBRNe or other major incident as an operational commander
Implement and follow Standard Operating
Procedures as directed by the Senior Operations Manager/Tactical Director of
Operations.
Actions and decisions taken will be
documented through a shift log; the post holder will be accountable to the
Senior Operations Manager/Tactical Director of Operations.
Be subject to peer led reviews and work
based assessments to ensure consistency in the delivery of the strategic
objectives across all area as given by the Tactical Director of Operations.
Manage
scheduling and rostering issues where applicable, to include domestic emergency
leave, all other absences; maintaining and updating appropriate staff records
and information systems.
Promote Continuous Professional
Development (CPD) with all staff and ensure staffs Personal Development Reviews
(PDR) are conducted as directed by the Senior Operations Manager.
Maintain Paramedic registration and
Continued Professional Development (CPD) for clinical and managerial
competencies.
Represent the Trust as required, working
closely with other healthcare professionals, external agencies such as Police,
Fire, the voluntary sector, members of the public and both internal and
external stakeholders which will include attendance at crown and coroners
court, etc.
Undertake project work as requested by
the Senior Operations Manager and/or Tactical Director of Operations which may
include audits or complaints, and produce reports with outcomes and
recommendations as appropriate.
Pro-actively manage issues affecting
clinical care or operational performance which include, grievance and
discipline; staff conduct, health, safety, welfare and ensure resolutions are
documented and reported to the Senior Operations Manager through the shift log.
Ensure all sickness absence issues are dealt
with appropriately, supporting staff where necessary and conducting
return-to-work interviews
The post holder will be required to adopt and
undertake other duties in line with professional and service developments
Person Specification
Qualifications
Essential
- HCPC Registered Paramedic
- Completion of NQP Consolidation period (if applicable)
- Completed NARU Operational Commander / SORT Practitioner courses
Desirable
- Completed, working towards or booked on to the NARU Operational Commander / SORT Practitioner courses
Experience
Essential
- Management / Supervisory experience
- Experience in the performance management of staff to include appraisals, mentoring and discipline
Desirable
- Please confirm date of NQP submission/completion & HCPC registration
Skills & Knowledge
Essential
- Excellent written and verbal communication skills
- Ability to manage own time effectively
- Knowledge of Major Incident and related procedures
Person Specification
Qualifications
Essential
- HCPC Registered Paramedic
- Completion of NQP Consolidation period (if applicable)
- Completed NARU Operational Commander / SORT Practitioner courses
Desirable
- Completed, working towards or booked on to the NARU Operational Commander / SORT Practitioner courses
Experience
Essential
- Management / Supervisory experience
- Experience in the performance management of staff to include appraisals, mentoring and discipline
Desirable
- Please confirm date of NQP submission/completion & HCPC registration
Skills & Knowledge
Essential
- Excellent written and verbal communication skills
- Ability to manage own time effectively
- Knowledge of Major Incident and related procedures
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
