West Midlands Ambulance Service University NHS Foundation Trust

Community Response Manager

The closing date is 11 August 2025

Job summary

**INTERNAL ONLY FOR CURRENT WMAS EMPLOYEES*

West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.

Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.

We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at recruitment@wmas.nhs.uk if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.

The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.

Main duties of the job

The trust has been successful in obtaining charitable funding for the recruitment of a Community Response Manager for an 18 month secondment opportunity.

The trust is looking to recruit an enthusiastic leader who has a passion for working with volunteer first responders to increase the overall successful delivery of community response operations and therefore, support the trust in delivering timely patient care.

The successful applicant will be responsible for working within the Community Response Department to maintain and grow the delivery of community response activities, that also includes becoming the day to day contact for any community response related questions, challenges or opportunities across the volunteer networks the trust supports.

Applicants must be HCPC Registered Paramedics with a minimum of 12 monthspost qualification and must have completed NQP consolidation period & Portfolio sign off (evidence will be required) or ECP Qualified

Please ensure you have your management support prior to completing this application form - you must complete & return the secondment approval form to the recruitment team via email when submitting your application, failure to do so may result in your application being unsuccessful.

Should you wish to obtain further information on this position, please contact Christopher Phillips or Cliff Medlicott.

Please note, applicants who are not fully NQP compliant will not be shortlisted.

About us

If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both

Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. The cost of £55.76 for an enhanced check is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.

We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.

We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues.

Date posted

31 July 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year

Contract

Secondment

Duration

18 months

Working pattern

Full-time

Reference number

C9217-082-25-26

Job locations

Ambulance Headquarters

Waterfront Business Park

Brierley Hill

West Midlands

DY5 1LX

Job description

Job responsibilities

Maintain clinical competencies as a HCPC Registered Paramedic

Participate in Trust clinical audit where required relating to community response or public defibrillation.

Participate in clinical audit and effectiveness processes as required with external agencies where authorised by the trust, such as The British Heart Foundation

Provide support and debriefing for those providing CPR or Defibrillation and first responders as well as local monitoring and availability to support responders.

Retrieve downloads from AEDs at sites following an incident where an AED has been deployed where requested by the trust.

To contribute to the development and organisation of the National Defibrillator Network

Co-ordinate aspects of all the community responder schemes.

Co-ordinate and support the promotion and development of all local schemes and the National Defibrillator Programme.

Co-ordinate local roll out of the national programme taking account of the full range of community first responder schemes

Ensure joined-up-working across all local AED and first responder schemes

Monitor the effectiveness of the National Defibrillator Programme and local schemes to ensure efficient use of, clinical standards, professional care and the efficient use of resources

Conduct site visits to CFR schemes or Community Defibrillators when required

Manage the links between the ambulance service, the NHS locally, the DOH, BHF and community responder schemes including those run by the voluntary sector

Liaise across multi-disciplinary groups in relation to community and first responders.

Maintain and contribute to the operational profile of the service within the community

Undertake other managerial duties and assist the trusts senior management team when required.

Produce regular reports on community response activity or assigned projects when required

Co-ordinate Committees for community responder and co- responder schemes and ensure effective communication throughout the Trust.

Organise training retraining in basic life support and the use of the automated external defibrillator for staff at sites to receive AEDs under the defibrillator programme.

Ensure competent volunteers are available at all sites, within the AED programme, to deliver a consistent high quality response

Ensure standard training and retraining in line with the European Resuscitation Council and Resuscitation Council (UK) guidelines

Maintain electronic records of all training activity with call and recall procedures for training

In liaison with the Head of Education and Training seek Trust support for relevant professional development opportunities seen as necessary to maintain and improve clinical competence

Identify developmental opportunities within the work context of personal and professional development.

Assist with the investigation of complaints

Undertake development projects and assist the appointed Community Response Department lead

Promote the benefits of Community Response and subsequent recruitment in conjunction with the trusts press office

Link with local and national media through the Trusts press office liaising with other organisations where appropriate

Undertake duties in relation to major incidents including exercises that may require recall to duty in accordance with the Trusts Major Incident Procedure.

Maintain professional registration as a Paramedic through the Healthcare Professions Council (HCPC)

Uphold standards of personal and professional conduct and performance as required by HCPC

Take part in activities that lead to personal and or team growth.

Attend supervision and appraisal sessions with the Line Manager

Take a lead in identifying own development needs

Be personally responsible for not undertaking any task or action which would knowingly cause risk to themselves, others, or to the trust

As far as is reasonably practicable attempt to prevent other people from undertaking tasks or actions which would knowingly cause risk to themselves, others or to the Trust

Identify and report actual or potential hazards risks in the work environment in accordance with Trust policies

Participate in briefing and training sessions and carry out any agreed control measures and duties as instructed

Take immediate action to minimize risks where it is reasonably practicable to do so.

The Trust is committed to a policy of Equal Opportunity and it is every employees duty to ensure that no individual is treated less favourably than another on the grounds of gender, marital status, colour, race, religion, nationality, ethnic origin or disability (except in so far as the latter affects capability to carry out certain tasks safely ands without risk)

Report incidents of discrimination, harassment, abuse, victimisation and colleagues unacceptable behaviour to the individual or management

Be personally aware of own language and behaviour that could be perceived as discriminatory or harassment

The Community Response Manager has a particular duty to ensure that employees for whom he/she is accountable adhere to this policy

Maintain confidentiality in relation to personal data held for colleagues and patients, ensuring it:

Is processed lawfully for no purpose other than for which it was obtained;

Is relevant to that purpose;

Is retained for no longer than is necessary;

Is processed in accordance with the rights of the subject to access and accuracy: and

Is protected from accidental loss or damage in accordance with the requirements of the Data Protection Act 1998, and records management guidance

Maintain confidentiality of patient-identifiable personal data using a non-identifiable alternative where practicable, and limiting access on a strictly need to know basis in accordance with the responsibilities of the Trusts Caldicott Guardian

Adhere to Trust policies and procedures as directed in training, guidelines and advised by the departments Local Records Manager (usually departmental manager) in relation to creating records and handling information

Undertake any action required by the departments Local Records Manager to implement and comply with these policies and procedures

Report any issues identified where standards are not being met to your Local Records Manager

Be aware of responsibilities under sections 7 and 11 of the Health and Social Care Act 2001 to involve patients and the public in the ongoing planning, development and delivery of health services, and to involve patients in their own care, as far as is reasonably practicable