West Midlands Ambulance Service University NHS Foundation Trust

Senior IT Server Specialist

The closing date is 22 September 2025

Job summary

Do you want the chance to work as part of an innovative small team supporting the cutting edge of pre-hospital emergency care? If so, this is for you!

Were looking for a dedicated, highly motivated individual who can work as part of our existing Server and Storage team to support to the whole organisation, including 2 Ambulance Emergency Operations Centres.

Please note - a full UK driving licence is essential for this post.

If you have any questions in relation to the role, please feel free to contact Mike Turner on 07741 014759.

We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.

If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both

Main duties of the job

As a Senior IT Server Specialist, some of your duties will be to:

Manage, maintain, and troubleshoot Windows Server environments (Windows Server 2019 and newer) on HPE and Dell Azure Stack HCI Hardware
Deploy, support, and optimize cloud infrastructure on Microsoft Azure
Perform regular system updates, backups and restores, and security audits to maintain data integrity and compliance
Manage and support our Citrix environment
Collaborate with other teams to design and implement scalable server solutions
Create clear and comprehensive technical documentation

You should have in depth experience of Microsoft Windows Server, Active Directory, Entra ID, Office365, Hyper-V virtualisation, Failover Clustering, Citrix Virtual Apps and desktops and Dell and HP server hardware. You should also have knowledge of SQL, IIS, DNS, DHCP and a sound knowledge of networking concepts

At WMAS we see the importance of training as technology never stands still. You will be encouraged to participate in professional industry leading training courses including certification.

With the crucial nature of the systems our team supports, we have very high expectations of our engineers, that they are adaptable, reliable and work in accordance with the organisational core values. If you have these essential qualities and would like the fantastic opportunity to work in our fast-paced, critical environment, please apply today

About us

West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.

Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.

We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at recruitment@wmas.nhs.uk if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.

The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.

Date posted

10 September 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £50,273 a year plus the relevant unsocial hours & 9.5% on call allowance

Contract

Permanent

Working pattern

Full-time

Reference number

C9217-065-25-26

Job locations

Ambulance Headquarters

Waterfront Business Park

Brierley Hill

West Midlands

DY5 1LX

Job description

Job responsibilities

Assist and support the IT Infrastructure Manager and other team members in the delivery of Trust IT Server Policies and long-term IT Server Strategic Plan, to ensure a seamless and consistent delivery of IT Services.

Assist in the translation of Trust strategic objectives and policy decisions into

operational activity and provide feedback to ensure continuous quality improvements.

Maintain awareness of developing standards and innovations in the area of

IT Server landscape, and ensure the trust exploit opportunities as necessary to

deliver optimal and cost-effective patient care.

Ensure services are supported to agreed hours of service to agreed service levels by participation within the on-call rota. This may require attendance on site for remedial or planned activities.

Act as an authority and provide specialist knowledge on IT cloud base server architecture for the Trust and ensure delivery of associated IT systems and services.

Input to the IM&T Strategy for security. Developing, structuring and scheduling strategic plans and delivery thereof.

Work with stakeholders to ensure clear definition and agreement of service. In particular, with relation to possible downtime during patch management. Ensure these services are delivered and possible downtime communicated as necessary.

Conduct and analyses risk assessments as appropriate and advise the Trust on IT system errors or security concerns / breaches. Ensure IT Server risks are clearly identified, recorded, communicated and managed appropriately.

When required, liaise with external/third parties to ensure the Trusts IT Server Estate is not compromised. With relevance to external

systems or services being connected to the Trusts network.

Provide guidance and advice as required or requested by other departments on the procurement of new solutions, systems or services to ensure they comply with the Trusts IT Strategic direction and 5-year IT plan.

Work with the Internal specialist teams and Heads of IT Services to ensure the IT systems and services are affordable and cost effective.

To contribute to the overall development of the Trust, identifying present and future opportunities, threats and risks in the environment.

Promote effective use of IT systems and services, developing IT server infrastructure awareness and promoting a culture of cloud first server adoption.

Be responsible for managing and maintaining the various highly complex IT Server systems and services, as well as advising on future technologies, research and development.

To provide agreed management reports on areas of responsibility as agreed with the IT Infrastructure Manager.

Participate in continued professional development, training and courses as identified ensuring skills and knowledge are kept current.

Provide technical and non-technical guidance on the effective use of Trust IT Services to staff, as well as helping to resolve complex IM&T queries; in addition to this the postholder will also promote the use of IT department Policies & IT awareness programs.

Identify knowledge gaps, develop and promote an IT Cloud first awareness program in conjunction with other departments as required.

Identify and develop quality measures to ensure the highest levels of service

delivery is achieved.

Carry out projects pertinent to the work of the Trust producing management information, reports and recommendations.

Participate in the development and implementation of highly complex audit and compliance evaluation techniques and processing, ensuring the highest quality delivery of Trust Services.

Conduct vulnerability assessments and other associated activities as appropriate

within the Trust to Identify, remediate and mitigate risks to the Trust.

Liaise with NHS England, NCSC and other relevant bodies as

required ensuring IT Security advisories, directives and notifications are actioned and logged. This includes but is not limited to CareCERT, CiSP, vendor and other specialist threat intelligence feeds.

Ensure all systems and applications where applicable are kept up to date and

are encompassed in the patch management routine as detailed in the patch management policy.

Assist with developing and maintaining an Incident Response plan and Computer Emergency Response Team in relation to severe IT Security incidents.

Take part in activities that lead to personal and/or team growth. Attend supervision and appraisal sessions with the Line Manager. Take a lead in identifying own development needs.

Lead on investigating IT Server issues, liaising with other staff and departments or external/third parties as appropriate.

The post holder is expected to work with the minimum of supervision and may be expected to deal with other duties appropriate to their level and post.

Travel to other Trust sites maybe required on an ad-hoc basis, therefore your own vehicle and a full clean UK drivers' licence is required. Mileage expense is available where appropriate for Trust business.

Assume wider responsibilities as assigned by the IT Infrastructure Manager