Job summary
**INTERNAL ONLY FOR CURRENT WMAS EMPLOYEES**
West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.
Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.
We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at recruitment@wmas.nhs.uk if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.
The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.
Main duties of the job
An exciting secondment opportunity has become available for a Ambulance Offload Officer to join the well established team at University Hospital North Midlands / Stoke HUB.
Applicants must complete & return the secondment approval form at point of application to the recruitment team via email (recruitment@wmas.nhs.uk)
The
post holder will be required to operate from Acute
Trust Hospital sites and are responsible for ensuring that crews are handing
over patients in a timely manner to ensure that we are maximising ambulance
availability to respond to patients in
the community.
The post holder will undertake vital
conversations with crews to ensure full utilisation of Call Before Convey (CBC)
and that all hospital conveyances are appropriate.
To develop new practices for effective
Ambulance turnaround by implementing changes to benefit ambulance turnarounds
at Hospitals, working in conjunction with the hospital leadership.
The post holder will also develop
relationships between Trusts and be responsible for the provision of
initiatives and reports in partnership with key stakeholders ensuring a
reduction in Ambulance turnaround delays
Applicants must be HCPC Registered Paramedics with a minimum of 24 months post qualification experience and must have completed NQP consolidation period and portfolio sign off (if applicable) evidence will be required prior to interview
About us
If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both
Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. The cost of £55.76 for an enhanced check is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.
We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.
We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues.
Job description
Job responsibilities
To ensure ambulance
turnaround times at hospital are kept to a minimum to increase availability to
respond to our patients
Provide confidential reports and summaries relating to Ambulance delays
and handover times to West Midlands Ambulance Service (WMAS) and Acute Trusts
upon request.
Undertake a range of operational
management responsibilities, ensuring all crews are following trust policies to
include but not exclusively:, driving standards, code of conduct and bare below
the elbow.
Develop plans, monitor work activities
and regularly assess the performance of ambulance hospital turnarounds and patient
flow to ensure performance indicators are achieved for the Ambulance Service.
Efficiently manage the allocation of cohorts
at crew end of shift.
Monitor and manage crew downtime at
hospital.
Maximise the availability of crews at
hospital, ensuring their availability in a timely manner.
Ensure regular escalation of any delay
in offload to acute site leads.
To act as a Hospital Ambulance Liaison
Officer (HALO) in the event of a Major Incident.
Supervise short- and medium-term
objectives.
Be a WMAS HCPC registered Paramedic in
order to be able to make and understand clinical decisions relating to patient
care regarding appropriate destinations for treatments and/or Alternative
Pathways.
To ensure the implementation of the
acute trusts escalation policy for all areas, ensuring adherence.
To partake in regular capacity meetings
with relevant colleagues from across the Acute Hospitals.
To develop close working relationships
between postholder and WMAS Strategic Capacity Cell Team to ensure thorough
effective use and cascading of information on Bed Status.
To actively take part in the Changing
of Culture within Acute Trusts and WMAS Trust with regards hospital
turnaround/patient flow policies and procedures highlighting and illustrating
where necessary benefits through efficacy.
To highlight to relevant operational
leadership team any concerns or queries from members of staff that may need a
Line Managers approach or further through training or education.
To monitor daily handover reports and
Sitreps to ensure compliance within the Turnaround instructions and to
contribute to currency of data through timely updates.
To develop close effective working
relationships with all applicable stakeholders.
Work with WMAS and acute trusts to
ensure crews are aware of Out of Hours service providers and alternative pathways
available to patients in the Acute Trust catchment area.
Work with WMAS and Acute Trusts, to
highlight and develop new pathways for Alternative Care.
Analyse data and information to
highlight deficiencies and failings in the provision and/or use of alternative care
pathways and develop new strategies to negate these failings and/or
deficiencies.
Support crews and educate on the use of
alternative services to avoid Hospital conveyance.
Facilitate debriefing of crews following
challenging cases.
Undertake and maintain Continuing
Professional Development as required as part of general conditions of
employment within WMAS NHS Trust
Undertake mandatory and update training
as required as part of general conditions of employment within WMAS NHS Trust
Key Relationships
These will include, but not be restricted to:
Chief
Operating Officer
Locality
Directors
WMAS Senior
Management Team
Acute Hospital
Managers
Acute Trust
A and E Staff
Operational
staff
PTS Crews and
PTS Control
Partner
services and agencies
Job description
Job responsibilities
To ensure ambulance
turnaround times at hospital are kept to a minimum to increase availability to
respond to our patients
Provide confidential reports and summaries relating to Ambulance delays
and handover times to West Midlands Ambulance Service (WMAS) and Acute Trusts
upon request.
Undertake a range of operational
management responsibilities, ensuring all crews are following trust policies to
include but not exclusively:, driving standards, code of conduct and bare below
the elbow.
Develop plans, monitor work activities
and regularly assess the performance of ambulance hospital turnarounds and patient
flow to ensure performance indicators are achieved for the Ambulance Service.
Efficiently manage the allocation of cohorts
at crew end of shift.
Monitor and manage crew downtime at
hospital.
Maximise the availability of crews at
hospital, ensuring their availability in a timely manner.
Ensure regular escalation of any delay
in offload to acute site leads.
To act as a Hospital Ambulance Liaison
Officer (HALO) in the event of a Major Incident.
Supervise short- and medium-term
objectives.
Be a WMAS HCPC registered Paramedic in
order to be able to make and understand clinical decisions relating to patient
care regarding appropriate destinations for treatments and/or Alternative
Pathways.
To ensure the implementation of the
acute trusts escalation policy for all areas, ensuring adherence.
To partake in regular capacity meetings
with relevant colleagues from across the Acute Hospitals.
To develop close working relationships
between postholder and WMAS Strategic Capacity Cell Team to ensure thorough
effective use and cascading of information on Bed Status.
To actively take part in the Changing
of Culture within Acute Trusts and WMAS Trust with regards hospital
turnaround/patient flow policies and procedures highlighting and illustrating
where necessary benefits through efficacy.
To highlight to relevant operational
leadership team any concerns or queries from members of staff that may need a
Line Managers approach or further through training or education.
To monitor daily handover reports and
Sitreps to ensure compliance within the Turnaround instructions and to
contribute to currency of data through timely updates.
To develop close effective working
relationships with all applicable stakeholders.
Work with WMAS and acute trusts to
ensure crews are aware of Out of Hours service providers and alternative pathways
available to patients in the Acute Trust catchment area.
Work with WMAS and Acute Trusts, to
highlight and develop new pathways for Alternative Care.
Analyse data and information to
highlight deficiencies and failings in the provision and/or use of alternative care
pathways and develop new strategies to negate these failings and/or
deficiencies.
Support crews and educate on the use of
alternative services to avoid Hospital conveyance.
Facilitate debriefing of crews following
challenging cases.
Undertake and maintain Continuing
Professional Development as required as part of general conditions of
employment within WMAS NHS Trust
Undertake mandatory and update training
as required as part of general conditions of employment within WMAS NHS Trust
Key Relationships
These will include, but not be restricted to:
Chief
Operating Officer
Locality
Directors
WMAS Senior
Management Team
Acute Hospital
Managers
Acute Trust
A and E Staff
Operational
staff
PTS Crews and
PTS Control
Partner
services and agencies
Person Specification
Skills and Knowledge
Essential
- Good knowledge of Trust policies & procedures, including Health & Safety.
- Knowledge of current Trust Alternative Pathways
- Well-developed interpersonal skills, including persuasion/diplomacy skills.
- Able to make decisions as appropriate
- Operational command training and or other relevant qualification.
- Computer literate, in order to utilise software e.g. CAD, EMAIL PLATFORMS & MS Office
- Completed or undertaking Engaging Leaders or relevant management qualification.
Qualifications
Essential
- Good standard of general education
- HCPC Registered Paramedic (twenty four months post qualification and must have completed NQP consolidation period & Portfolio sign off evidence will be required)
Experience
Essential
- Supervisory / Management Experience.
- Able to conduct vital conversations with key stake holders and staff.
Person Specification
Skills and Knowledge
Essential
- Good knowledge of Trust policies & procedures, including Health & Safety.
- Knowledge of current Trust Alternative Pathways
- Well-developed interpersonal skills, including persuasion/diplomacy skills.
- Able to make decisions as appropriate
- Operational command training and or other relevant qualification.
- Computer literate, in order to utilise software e.g. CAD, EMAIL PLATFORMS & MS Office
- Completed or undertaking Engaging Leaders or relevant management qualification.
Qualifications
Essential
- Good standard of general education
- HCPC Registered Paramedic (twenty four months post qualification and must have completed NQP consolidation period & Portfolio sign off evidence will be required)
Experience
Essential
- Supervisory / Management Experience.
- Able to conduct vital conversations with key stake holders and staff.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
