Job summary
We are seeking an enthusiastic receptionist to work within our busy Maternity Reception Department. The Maternity Reception Department operates on a 24/7 basis, which plays a key role in the smooth running of the entire service, both at Derriford Hospital and the numerous Community Midwifery Bases. The applicant will provide a comprehensive admin service to the department and assist the clinical staff in the reception of patients and visitors to the Department. The post holder will liaise with patients and their families, midwives, midwifery support workers, matrons, and other senior managers to support the provision of high-quality care. This is in addition to working in collaboration with staff in other areas of the care group and the wider care groups within the trust to facilitate and streamline services for patients. This is a part time position, at 23 hours per week, completed over 2 shifts per week (on average). Nightshift working will feature, to be discussed at interview (normally between 1-4 per month depending on current rota gaps), and carry an enhanced rate of pay against the advertised pay rate. We work to a 4-week rota, which provides good structure and flexibility, and allows the post holder to pick up extras to cover annual leave and sickness as and when required.
*** Available as a fixed term contract or secondment opportunity. (With current line manager's agreement). ***
Main duties of the job
Provide and deliver a high standard of a full clerical service to the department using a varied range of work procedures, many of which are non-routine, requiring a level of theoretical proven knowledge.
- To undertake the reception duties for Maternity Reception
- Provide an efficient and reliable service
- To work in collaboration with staff in other areas of the Care Group and Trust to facilitate a streamlined service for patients
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
- Take part in the Maternity Reception rota to cover 24/7
- Answer the Message Handling Telephone and refer calls to the relevant member of staff as appropriate. When responding to these calls, be able to use own initiative and make appropriate decisions.
- Provide administration and reception duties (booking appointments for clinic, classes, tours, inductions and operations)
- Answer telephone queries from G.P.s, patients and visitors
- Receive and deal with confidential telephone enquiries
- Receive and distribute mail accordingly
- Prepare hospital notes for outpatient clinics and preparing inpatient notes.
- Perform clerical duties as required, e.g. filing notes/reports
- Registering new patients (including new borns) on to iPMS, ensuring double registration does not occur.
- Booking clinics (when required) and inputting other clinical data as required
- Tracing and ordering patients notes using iPMS
- Provide a point of contact as stated within the Trusts major incident plan
- Record patients clinic outcomes
- Admit, transfer and discharge patients using iPMS
- Keeping SALUS up to date with patients and ward information
- Administer lone working policy for childrens community nursing team during out of office hours
- Maintain the midwifery bank as instructed
- In line with Trust procedures able to use initiative and contact appropriate department for urgent situations eg, call cardiac arrest team/call security
- Required to cover colleagues during times of absence
- Ensure patients and visitors to the Maternity Unit are greeted in a professional manner
- Follow procedure for requesting transport
- To assist line manager in training other members of staff, as requested and cover opposing areas if needed
Job description
Job responsibilities
- Take part in the Maternity Reception rota to cover 24/7
- Answer the Message Handling Telephone and refer calls to the relevant member of staff as appropriate. When responding to these calls, be able to use own initiative and make appropriate decisions.
- Provide administration and reception duties (booking appointments for clinic, classes, tours, inductions and operations)
- Answer telephone queries from G.P.s, patients and visitors
- Receive and deal with confidential telephone enquiries
- Receive and distribute mail accordingly
- Prepare hospital notes for outpatient clinics and preparing inpatient notes.
- Perform clerical duties as required, e.g. filing notes/reports
- Registering new patients (including new borns) on to iPMS, ensuring double registration does not occur.
- Booking clinics (when required) and inputting other clinical data as required
- Tracing and ordering patients notes using iPMS
- Provide a point of contact as stated within the Trusts major incident plan
- Record patients clinic outcomes
- Admit, transfer and discharge patients using iPMS
- Keeping SALUS up to date with patients and ward information
- Administer lone working policy for childrens community nursing team during out of office hours
- Maintain the midwifery bank as instructed
- In line with Trust procedures able to use initiative and contact appropriate department for urgent situations eg, call cardiac arrest team/call security
- Required to cover colleagues during times of absence
- Ensure patients and visitors to the Maternity Unit are greeted in a professional manner
- Follow procedure for requesting transport
- To assist line manager in training other members of staff, as requested and cover opposing areas if needed
Person Specification
Qualifications
Essential
- Proven education to GCSE level 4-9 in Maths and English (or equivalent qualification) or equivalent demonstrable experience
KNOWLEDGE & EXPERIENCE
Essential
- Have proven working proven knowledge of a reception area
- Excellent telephone manner, to be courteous and polite at all times
- Previous demonstrable experience within a similar role
- Working with the general public
- Proven knowledge of Data Protection
Desirable
- Familiar with Information Patient Management System
- Demonstrable experience with SALUS
- Demonstrable experience of working within the hospital environment
- Previous demonstrable experience with working in a large clinical setting
Aptitude & Abilities
Essential
- Excellent telephone manner
- Basic computer, typing and word processing skills
- Excellent communication/interpersonal skills
- Be well organised
Desirable
- Understanding of the Trust's policies and procedures
Person Specification
Qualifications
Essential
- Proven education to GCSE level 4-9 in Maths and English (or equivalent qualification) or equivalent demonstrable experience
KNOWLEDGE & EXPERIENCE
Essential
- Have proven working proven knowledge of a reception area
- Excellent telephone manner, to be courteous and polite at all times
- Previous demonstrable experience within a similar role
- Working with the general public
- Proven knowledge of Data Protection
Desirable
- Familiar with Information Patient Management System
- Demonstrable experience with SALUS
- Demonstrable experience of working within the hospital environment
- Previous demonstrable experience with working in a large clinical setting
Aptitude & Abilities
Essential
- Excellent telephone manner
- Basic computer, typing and word processing skills
- Excellent communication/interpersonal skills
- Be well organised
Desirable
- Understanding of the Trust's policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
