Clerical Officer

Job description

Job responsibilities

Communication

1. Communicates complex, sensitive, contentious information with a range of stakeholders, where persuasion or negotiation is required

1. Communicates complicated administrative information to staff from other departments, and external contacts such as Devon Referral Support Service and the Clinical Commissioning Group.

1. Contribute to changes in departmental policies and procedures for improving patient care.

Knowledge, Training and Experience:

4. Knowledge of secretarial and administrative procedures and systems.

5. Knowledge of procedures and conditions within Neurosurgery to work with external partners to transfer the care of suitable patients.

6. Excellent understanding of RTT rules and codes and how to apply them.

1. Co-ordination of speciality waiting lists/PTLs, including Cancer PTL, within the framework of the Trusts Waiting List Policy.

1. Work with the service line management team to ensure key performance standards in relation to patient access are met.

Analytical and Judgemental skills:

9. Exercises judgement when dealing with enquiries. Analyses information to resolve problems for patients, carers and staff, eg travel issues, appointment issues.

Planning and Organisation Skills:

10. Organises meetings as and when required for mutual aid.

1. Sort and deal with all correspondence, keeping a satisfactory record and filing system

1. Required to cover for other colleagues during annual leave/sickness or peak workloads.

1. Provide other secretarial assistance to the team as required, typing up correspondence, references for junior staff and administration and maintain filing system of this correspondence.

For further details please see the attached JD & PS

***Preference will be given to internal Trust staff, as well asPriority and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Person Specification

Knowledge & Experience

Essential

• Clerical Officer or similar demonstrable experience within a medical setting.
• Understanding of Hospital administrative procedures.

Desirable

• Proven knowledge of Neurophysiology diagnostic procedures.

Qualifications

Essential

• Educated to GCSE in English and Maths 4 - 9 (A-C) or equivalent or demonstrable equivalent experience

Desirable

• NVQ Level 2 Business and Administration

Aptitude and Abilities

Essential

• Highly organised, efficient administrator.
• Excellent telephone and interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

University Hospital Plymouth

Derriford Road

Plymouth

PL6 8DH

Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)