University Hospitals Plymouth NHS Trust

Clerical / Appointment Officer

The closing date is 13 April 2026

Job summary

We are looking for a Clerical Officer to join our dynamic team of highly motivated individuals.

We are looking for an enthusiastic and energetic individual to work in this extremely busy department. The post is both interesting and varied and requires someone to show initiative and work as a member of a team. Applicants should have a responsible attitude and be able to demonstrate good communication skills, as regular liaison is required with patients, Trust personnel and the general public.

Plymouth Hospitals NHS Trust is an Equal Opportunities employer, and is actively working toward a smoke-free environment. Under the Trust's Green Commuter Strategy, onsite parking is restricted.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

To provide a clerical service to the ward and assist nursing staff in reception of families and visitors to the ward.
Provide administration support to the team of nursing and clinical staff working within the CDC
To liaise with other departments providing necessary notes, referral information and results for medical nursing staff.
Responsible for the booking, preparing and reception of out-patient clinics.
Liaise with consultants, junior medical staff, medical secretaries, central records library and out-patient staff.
Responsible to undertake the role of appointment officer for Consultant Paediatricians, Visiting Consultant Teams and their support staff. Working within a team.
Work to the Trust values - Leading with excellence, caring with compassion
Adhere to Trust policies and procedures, e.g. Health and Safety at Work, Equal Opportunities etc
Attend statutory, essential and mandatory training
Respect the confidentiality of all matters relating to their employment and other members of staff. All members of staff are required to comply with the requirements of Data Protection Legislation.

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Date posted

30 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

216-AM-DA7871660

Job locations

Child Development Centre - Scott Hospital

Beacon Park Road

Plymouth

PL2 2PQ

Job description

Job responsibilities

1. Register new patients on iPMS (Information Patient Management

1. Register new patients on iPMS (Information Patient Management System), ensuring double registration does not occur.

2. Maintain out-patient follow-up waiting lists. Ensure that all referrals are put onto iPMS following the guidelines set out in the Trusts Access Policy.

3. Prepare hospital notes for clinics in line with Trust Waiting List and Directorate Policies.

4. Invite new patients in chronological order for clinical outpatient sessions in conjunction with clinicians booking rules.

5. Book follow-up appointments in chronological order for clinical outpatient sessions in conjunction with clinicians booking rules.

6. Book follow-up appointments that have been requested by wards/medical secretaries in line with the follow-up waiting list procedures.

7. As required, telephone patients with urgent/last minute appointments.

8. Receive and deal with confidential telephone enquiries from patients. Be able to handle patient complaints.

9. Take appropriate actions when clinic capacity alters, e.g. cancellations, over-bookings etc.

10. Notify appropriate out-patient staff of changes/cancellations to clinics.

For further details please see attached JD&PS.