Job summary
The Clinical Quality Manager will support the delivery of national/local guidance and policies, adopting a highly visible and accessible approach for patients, leading by example in empowering and developing staff to apply evidence-based practice into current clinical practice in order to modernise and improve patient care. The post holder will work with the Divisional Quality Lead to deliver the quality governance agenda and provide leadership on quality and patient safety within the Communities & Families Division.
They will support the Divisional Quality Lead on the implementation of the ward/unit/department accreditation programmes, including the creation of templates and the data collection and lead on the portfolio reviews for the clinical areas.
They will work in collaboration with the Quality Governance management team to share best practice and learning.
They will provide line management to the Clinical Governance Nurse/AHP and the Quality Governance Support Manager.
**Please note this post is subject to a formal banding process - however, it is expected to be a Band 8a**
Main duties of the job
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
1. Establish effective relationships with PALS and the Complaints team encouraging staff in the proactive resolution of concerns. Support adherence to the target time for complaints resolution. Ensure that actions arising from patient's concerns are feedback and progressed.
2. Provide guidance, support and leadership to all staff across the Division with regard to Risk Management and Clinical Governance issues and management of the risk & incident reporting system across the Division.
3. Take responsibility for co-coordinating the Divisional day to day risk & incident management process. Coordinate and facilitate Risk & Incident Meetings within the Division in line with the relevant Terms of Reference.
For further details please see the attached JD & PS
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
Clinical Leadership
1. Establish effective relationships with PALS and the Complaints team encouraging staff in the proactive resolution of concerns. Support adherence to the target time for complaints resolution. Ensure that actions arising from patients concerns are feedback and progressed.
2. Provide guidance, support and leadership to all staff across the Division with regard to Risk Management and Clinical Governance issues and management of the risk & incident reporting system across the Division.
3. Take responsibility for co-coordinating the Divisional day to day risk & incident management process. Coordinate and facilitate Risk & Incident Meetings within the Division in line with the relevant Terms of Reference.
4. Co-ordinate and provide leadership and support for investigations that occur across the Division, ensuring that subsequent action plans are implemented and evidence base is available to ensure lessons are learnt.
5. Responsible for providing advice on risk & incidents, which will include the delivery of training. Teach and train staff in risk & Incident management techniques.
6. Investigate and follow up actions from incident reports, utilising the Patient Safety Incident Response Framework. This may on occasion include acting as the lead investigator for a Learning Response.
7. To deputise for the Divisional Quality Lead at Divisional meetings.
8. To ensure that mortality and morbidity reviews are undertaken across the service lines with the identification of deaths and completion of SJRs where appropriate and to provide support and facilitate any shared learning, innovation and improvements.
9. To ensure that audit is embedded in everyday practice and that a multi-disciplinary approach is actively encouraged.
10. Co-ordinate and/or prepare the appropriate reports for trust meetings in line with the reporting schedule for the Division.
11. Act as a positive change agent and role model, identifying and initiating changes as required enhancing service provision.
12. To be highly visible, accessible and approachable leader to staff, patients, carers, families and to the public, ensuring that open channels of communication are created and sustained, always aiming to improve quality and the patient experience.
13. To identify and co-ordinate opportunities for patient and public involvement and engagement in service development, leading where appropriate. To assist the Division in improving the patient experience, acting on report recommendations and action plans.
14. Ensure good communication both verbally and via formal documentation with all members of the multidisciplinary clinical/management team.
15. Maintain own clinical competence and active NMC/HCPC registration, undertaking clinical activity as required.
16. Lead on the development and implementation of the ward/unit/department assurance programme portfolios.
For further details please see the attached JD & PS
Job description
Job responsibilities
Clinical Leadership
1. Establish effective relationships with PALS and the Complaints team encouraging staff in the proactive resolution of concerns. Support adherence to the target time for complaints resolution. Ensure that actions arising from patients concerns are feedback and progressed.
2. Provide guidance, support and leadership to all staff across the Division with regard to Risk Management and Clinical Governance issues and management of the risk & incident reporting system across the Division.
3. Take responsibility for co-coordinating the Divisional day to day risk & incident management process. Coordinate and facilitate Risk & Incident Meetings within the Division in line with the relevant Terms of Reference.
4. Co-ordinate and provide leadership and support for investigations that occur across the Division, ensuring that subsequent action plans are implemented and evidence base is available to ensure lessons are learnt.
5. Responsible for providing advice on risk & incidents, which will include the delivery of training. Teach and train staff in risk & Incident management techniques.
6. Investigate and follow up actions from incident reports, utilising the Patient Safety Incident Response Framework. This may on occasion include acting as the lead investigator for a Learning Response.
7. To deputise for the Divisional Quality Lead at Divisional meetings.
8. To ensure that mortality and morbidity reviews are undertaken across the service lines with the identification of deaths and completion of SJRs where appropriate and to provide support and facilitate any shared learning, innovation and improvements.
9. To ensure that audit is embedded in everyday practice and that a multi-disciplinary approach is actively encouraged.
10. Co-ordinate and/or prepare the appropriate reports for trust meetings in line with the reporting schedule for the Division.
11. Act as a positive change agent and role model, identifying and initiating changes as required enhancing service provision.
12. To be highly visible, accessible and approachable leader to staff, patients, carers, families and to the public, ensuring that open channels of communication are created and sustained, always aiming to improve quality and the patient experience.
13. To identify and co-ordinate opportunities for patient and public involvement and engagement in service development, leading where appropriate. To assist the Division in improving the patient experience, acting on report recommendations and action plans.
14. Ensure good communication both verbally and via formal documentation with all members of the multidisciplinary clinical/management team.
15. Maintain own clinical competence and active NMC/HCPC registration, undertaking clinical activity as required.
16. Lead on the development and implementation of the ward/unit/department assurance programme portfolios.
For further details please see the attached JD & PS
Person Specification
Knowledge & Experience
Essential
- oConsiderable demonstrable experience of leadership at a senior level.
- oA clinical background with considerable current clinical demonstrable experience registered with the appropriate clinical body.
- oDemonstrable experience of operational management within a complex organisation
- oProven management skills including effective people management
Desirable
- oDemonstrable experience within a similar role.
Qualifications
Essential
- oRegistered Nurse/Midwife/AHP or equivalent
- oEducated to Degree level in a healthcare related subject, or equivalent demonstrable experience, plus additional demonstrable experience and proven knowledge as above to masters level
- oMentorship course or equivalent
- oRecognised Risk Assessors course
- oManagement /Leadership qualification or equivalent demonstrable experience
Desirable
- oFormally educated to Masters level in a healthcare related subject / or working towards
Aptitude & Abilities
Essential
- oGood communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels.
- oEffective influencing and negotiating skills: in general and with senior health care professionals
- oAbility to present written information in a concise format.
Person Specification
Knowledge & Experience
Essential
- oConsiderable demonstrable experience of leadership at a senior level.
- oA clinical background with considerable current clinical demonstrable experience registered with the appropriate clinical body.
- oDemonstrable experience of operational management within a complex organisation
- oProven management skills including effective people management
Desirable
- oDemonstrable experience within a similar role.
Qualifications
Essential
- oRegistered Nurse/Midwife/AHP or equivalent
- oEducated to Degree level in a healthcare related subject, or equivalent demonstrable experience, plus additional demonstrable experience and proven knowledge as above to masters level
- oMentorship course or equivalent
- oRecognised Risk Assessors course
- oManagement /Leadership qualification or equivalent demonstrable experience
Desirable
- oFormally educated to Masters level in a healthcare related subject / or working towards
Aptitude & Abilities
Essential
- oGood communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels.
- oEffective influencing and negotiating skills: in general and with senior health care professionals
- oAbility to present written information in a concise format.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
