Senior Performance Information Analyst

Job responsibilities

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

Reporting / Monitoring / Analysis To play a key role in the development and maintenance of Primary Target List (PTL) reporting systems.

To lead in the development of information systems capable of supporting national service policy as and when required i.e. as ISB notifications are published, guidance from DoH, LAT or CCG.

Responsible for the development (to include consideration of a range of options in terms of presentation and making recommendations to customers), implementation and maintenance of a defined range of performance reporting systems, in order that they are fit for purpose as specified e.g. RTT, A&E, Theatres, Spells, FCEs, Outpatients, Cancer, all sections of Pharmacy including Supply, Procurement, Clinical, Production, Commercial Services and High Cost Drugs and Clinical Trials etc as directed by the Information Provision Team Leader.

To apply rigorous project management techniques on all new developments to ensure customer requirements are met. Understanding what the service user is trying to achieve, the benefits of the requirement and how it will need to be measured.

To analyse key performance variances, identifying possible explanations.

To provide daily operational information to Service Lines (eg PTLs & Dashboards), essential in the delivery of key targets, and promote correct usage throughout the Trust via education and training.

Responsible for the production of Board level reporting ensuring that statistical analyses are reported with clarity and accuracy and the content is concise and relevant.

To assist in the training of all relevant staff in the use of management information in their respective roles.

To understand the Information Governance rules pertaining to handling Personal Confidential Data.

Performance Management To use analytical/statistical techniques to identify those service areas requiring managerial attention. Working alongside service management teams to make recommendations for a suitable range of solutions consistent with national and local targets and policies.

To explain and aid understanding of performance issues (including the wide ranging scale and scope of performance measures) and other complex patient flow analyses to a wide range of audiences including Service Line Managers, Trust Directors, specific staff groups (e.g. ward clerks), Peninsula wide working groups. This will require the explanation of a range of analytical and statistical techniques.

Commissioning / Payment by Results To assist in the development and maintenance of a suite of reports, consistent with routine performance monitoring, that accurately describes the income due to the Trust under the Payment by Results regime.

To assist in the development of systems suitable for Payment by Results which will enable the forecasting of activity levels required, given changing referral levels/capacity etc., and use this to justify that the activity levels are necessary.

To monitor and review the Trusts Service Level Agreement Monitoring reports and the associated algorithm, in conjunction with the Data Solutions Team, to ensure consistency with other reports both within the Trust and those produced by external bodies.

Information Provision To undertake complex analyses in order to aid the understanding of clinical and performance issues by linking various systems and using other knowledge sources, taking into account the possible conflicting opinions of senior clinical staff, to produce meaningful explanations.

Lead in the maintenance of the Trusts shared information drives (FBM and PTL) and ensure users can utilise the delivery tool effectively and understand the contents by carrying out training either on a one-to-one basis or via workshops. Ability to explain analytical and complex concepts to lay persons is required.

Post is required to analyse information entered into the Trusts IT systems and, via experience gained, judge whether action needs to be taken in terms of user input correction or whether further investigation is required into understanding real outcome variation. Ad-hoc problem solving is an important factor in this role. At this level post-holder will be expected to undertake analytical studies where the data used and the outcomes/interpretation may be very complex and difficult to explain or contentious in their nature.

Provide a support role, in terms of extracting relevant data sets and assisting with analyses, for both the Clinical Audit Department and other staff members undertaking Research & Development projects.

To take a leading role in the accurate provision and timely submission of certain statutory returns required by external national bodies on a daily, weekly and monthly basis.

Responsible for the development and implementation of regular data quality audits, both in terms of identifying issues and directing users in how to correct mistakes and developing new methodologies for the analysis process. May require post-holder to suggest changes to working practices both within own department and Trust wide as a result.

To review the processes of the team and where appropriate automate the process to improve productivity and quality.For more details, please see the attached Job Description and Person Specification.

KNOWLEDGE & EXPERIENCE

Essential

• Comprehensive and detailed proven knowledge of NHS information datasets, data manual and IT / reporting systems.
• Understanding of the Payment by Results regime.
• The ability to analyse complex patient flows through hospital services.
• Substantial demonstrable experience in NHS Information Analysis.
• Proven expert knowledge of Hospital Patient Administrative Systems.
• Advanced user of the MS Office Suite.
• Advanced user of SQL and related technologies.
• Advanced user in SSRS or equivalent reporting tool.
• Report development/ design demonstrable experience.
• Understanding of clinical terminology.
• Project Management demonstrable experience in an NHS environment including requirements life-cycle.
• Staff supervisory skills.
• Statistical analysis demonstrable experience.

Desirable

• Understanding of NHS policies and targets.
• Proven knowledge of best-of-breed reporting technologies e.g. QlikView, Tableau.
• EPIC certified in the following modules; Cogito, Caboodle Data Model & Clarity Data Model.

QUALIFICATIONS

Essential

• Educated to degree level or equivalent demonstrable experience working in an NHS information analysis position.
• Advanced ECDL or equivalent.
• Formal certified training in SQL or demonstrable experience with SQL, preferably T-SQL dialect.

Desirable

• Formal (A level or graduate) to include numerical/statistical/data management study.
• MSSQL Certified.

APTITUDE & ABILITIES

Essential

• Excellent communication skills, both written and verbal, including presenting complex information to large groups of staff.
• Influencing others effectively.
• Ability to explain analytical/complex concepts to lay persons.
• Ability to prioritise workloads.
• Teaching and mentoring skills.
• Analytical mind.
• Advanced and accurate key board skills.
• Attention to detail.
• Ability to concentrate despite frequent interruptions.
• Time management skills.
• Ability to review and improve team processes and procedures.

DISPOSITION / ATTITUDE / MOTIVATION

Essential

• Team player.
• Ability to work under own initiative in order to deliver agreed objectives with minimal managerial supervision and lead on specialist projects when given outline brief.
• Ability to create networks effectively and develop a range of contacts that will support in the delivery of own key objectives.
• Ability to cope with tight deadlines, constantly changing priorities and pressure.
• Handle sensitive information (performance / political / patient level) with appropriate discretion.
• Dedicated.
• Frequent requirement for high levels of concentration to be sustained for long periods with the ability to deal with frequent interruptions from customers.
• Ability to cope with long periods of VDU usage.
• Ability to motivate others.
• Positive attitude in all circumstances.

OTHER FACTORS

Essential

• Flexible in terms of hours worked and work given.
• Some occasional travel required.
• Hybrid working - follow rota for home and office working.
• Required to be on site at least 2 days a week.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).