Job summary
Co-ordinate the booking of post natal women into the peri natal clinics with the peri natal midwives and physiotherapists.
Ensure women are contacted and booked within specific timeframes as indicated on the referral.
Liaise with the team to ensure clinics are booked appropriately.
Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.
Main duties of the job
Responsible for the booking, preparing of Peri Natal appointments for the team
Liaise with Midwives, Physiotherapists, medical secretaries, central records library and outpatient staff.
Provide an efficient and reliable service in line with national targets, meeting Trust standards.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
1 1. Receive referral letters from GPs via the consultants and organise priority of action.
2. Consult General Practitioners if there are discrepancies in referral letters.
3. Register new patients on iPMS (Information Patient Management System), ensuring double registration does not occur.
4. Regularly use the electronic referral service (eRS) system to accept/redirect/reject appointments as according to guidelines.
5. Manage TAL reports received from Administration Manager and inform them of any problems or queries.
6. Maintain outpatient waiting lists. Ensure that all referrals are put onto iPMS following the guidelines set out in the Trusts waiting list policy.
7. Invite new patients in chronological order for clinical outpatient sessions in conjunction with clinicians booking rules.
8. Book follow-up appointments that have been requested by wards/medical secretaries using the follow up waiting list.
9. As required, telephone patients with urgent/last minute appointments.
10. Receive and deal with confidential telephone enquiries from patients. Be able to handle patient complaints.
For further details please see attached JD and PS.
Job description
Job responsibilities
1 1. Receive referral letters from GPs via the consultants and organise priority of action.
2. Consult General Practitioners if there are discrepancies in referral letters.
3. Register new patients on iPMS (Information Patient Management System), ensuring double registration does not occur.
4. Regularly use the electronic referral service (eRS) system to accept/redirect/reject appointments as according to guidelines.
5. Manage TAL reports received from Administration Manager and inform them of any problems or queries.
6. Maintain outpatient waiting lists. Ensure that all referrals are put onto iPMS following the guidelines set out in the Trusts waiting list policy.
7. Invite new patients in chronological order for clinical outpatient sessions in conjunction with clinicians booking rules.
8. Book follow-up appointments that have been requested by wards/medical secretaries using the follow up waiting list.
9. As required, telephone patients with urgent/last minute appointments.
10. Receive and deal with confidential telephone enquiries from patients. Be able to handle patient complaints.
For further details please see attached JD and PS.
Person Specification
Qualifications
Essential
- Demonstrable experience
- Proven knowledge
- Educated to GCSE or equivalent standard
Aptitude & Abilities
Essential
- Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
- Keyboard skills
- Accuracy
- Time management skills
- Organisational skills
- Ability of work on own initiative but also as a member of a team demonstrating the ability to work unsupervised within stated guidelines
Desirable
- Understanding the Trust's waiting list policy within the work place
- Ability to work un-supervised
Knowledge and Experience
Essential
- Previous clerical demonstrable experience
- Good level of ability to use computerised systems
- Demonstrable experience in working with the general public
- Demonstrable experience in the use of Microsoft office
- Proven knowledge of Data Protection and GDPR
Desirable
- Previous NHS demonstrable experience
- Demonstrable experience in working with the general public
- Proven knowledge of Patient Management Systems
- Demonstrable experience of using database
- Proven understanding of RTT management in line with Trust standards
- Proven use of PTL management
Person Specification
Qualifications
Essential
- Demonstrable experience
- Proven knowledge
- Educated to GCSE or equivalent standard
Aptitude & Abilities
Essential
- Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
- Keyboard skills
- Accuracy
- Time management skills
- Organisational skills
- Ability of work on own initiative but also as a member of a team demonstrating the ability to work unsupervised within stated guidelines
Desirable
- Understanding the Trust's waiting list policy within the work place
- Ability to work un-supervised
Knowledge and Experience
Essential
- Previous clerical demonstrable experience
- Good level of ability to use computerised systems
- Demonstrable experience in working with the general public
- Demonstrable experience in the use of Microsoft office
- Proven knowledge of Data Protection and GDPR
Desirable
- Previous NHS demonstrable experience
- Demonstrable experience in working with the general public
- Proven knowledge of Patient Management Systems
- Demonstrable experience of using database
- Proven understanding of RTT management in line with Trust standards
- Proven use of PTL management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
