Job summary
To be the Support Facilitator for a range of quality and governance projects and processes within the Imaging department for which the Deputy Service Line Manager is responsible for. To assist in the delivery of the existing processes and compliance requirements within the Imaging Directorate by coordinating the multi-disciplinary workforce involvement as required.
The post holder will support the Deputy Service Line Manager team in the facilitation and coordination of all aspects of Quality, Clinical Governance and Clinical Effectiveness across Imaging. This will include supporting oversight of existing processes as well as embedding good practice in line with national requirements.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
To provide specialist quality and governance support to the Deputy Service Line Manager (Quality and Governance), modality leads, and Imaging senior management team as required.
To provide support in the ongoing implementation and day to day management of Imaging
governance processes as directed the Deputy Service Line Manager and support developments in response to Trust requirements and Nation Developments (i.e. PSIRF).
To oversee the day-to-day management of the Quality Management system to ensure there is robust review processes in place for timely review of documentation and manage compliance mechanisms to demonstrate the department is working in line with local and trust wide policies
To support in maintaining oversight of key elements for the governance profile for the Imaging Service line by monitoring the following:
Risks and Incidents reported on Datix
Clinical Audit Register
NICE Guidance Register
Training and Competency Matrix
Patient Feedback - PALS, Complaints, Patient Surveys
To provide quality, governance and administrative management support to the Imaging Quality Management Structure and associated meetings.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
Work with the Deputy Service Line Manager (Quality and Governance) in the assessment, reporting and escalation of effective quality and governance processes within the Imaging Service Line
Support the delivery of governance improvement projects in the service line with oversight and support from the Deputy Service Line Manager and Service Improvement Manager.
Work closely and develop excellent relationships with Imaging staff at all levels, Care Group Level, Medical Physics and Trust Governance to understand needs, agree project objectives, develop safe processes and identify timeframes and assign ownership of tasks.
Work to time critical deadlines; liaising with key Imaging leads to identify concerns and provide resolutions within given timescales.
Produce and present complex governance and quality data and other information to multi-disciplinary staff groups including clinicians, service users and radiographers. Including identification of themes for escalation to Deputy Service Line Manager.
Able to communicate and engage effectively with a wide range of staff including clinicians, specialist advisors, service providers and senior project leads, in relation to the quality and governance processes.
Have overall management responsibility for the Quality Management and Document Control System (Q-Pulse) and oversee approval process for documentation with support of the Deputy Service Line Manager
Provide training support to the staff within the Service Line in the use of the Q-Pulse document control system
** SEE JOB DESCRIPTION FOR FULL DETAILS OF THIS JOB ROLE.
Job description
Job responsibilities
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
Work with the Deputy Service Line Manager (Quality and Governance) in the assessment, reporting and escalation of effective quality and governance processes within the Imaging Service Line
Support the delivery of governance improvement projects in the service line with oversight and support from the Deputy Service Line Manager and Service Improvement Manager.
Work closely and develop excellent relationships with Imaging staff at all levels, Care Group Level, Medical Physics and Trust Governance to understand needs, agree project objectives, develop safe processes and identify timeframes and assign ownership of tasks.
Work to time critical deadlines; liaising with key Imaging leads to identify concerns and provide resolutions within given timescales.
Produce and present complex governance and quality data and other information to multi-disciplinary staff groups including clinicians, service users and radiographers. Including identification of themes for escalation to Deputy Service Line Manager.
Able to communicate and engage effectively with a wide range of staff including clinicians, specialist advisors, service providers and senior project leads, in relation to the quality and governance processes.
Have overall management responsibility for the Quality Management and Document Control System (Q-Pulse) and oversee approval process for documentation with support of the Deputy Service Line Manager
Provide training support to the staff within the Service Line in the use of the Q-Pulse document control system
** SEE JOB DESCRIPTION FOR FULL DETAILS OF THIS JOB ROLE.
Person Specification
Knowledge and Experience
Essential
- Previous demonstrable experience in a healthcare setting in an administrative or clinical role.
- Provide interpretative skills with data analysis and presentation for the benefit of governance management and performance metrics, including incident evaluation.
- Demonstrable experience in working directly with clinicians, managers, staff & contractors on a variety of matters
Desirable
- Demonstrable experience with working with clinical systems such as IPM and CRIS
- Demonstrable experience of governance and quality management systems such as Q-Pulse and Datix
- Have proven knowledge and demonstrable experience in improvement / change management methodologies
Qualifications
Essential
- oHold a relevant Higher Education Qualification (Business Management, / Administration, etc) or have equivalent demonstrable experience, with a minimum of 3 years' demonstrable experience of managing quality and governance processes
Desirable
- Additional qualification in business administration, people management or equivalent
- IT qualifications equivalent to ECDL or NVQ's, and familiar with all aspects of Microsoft office
Aptitude and Abilities
Essential
- Good communication skills and ability to communicate effectively with a range of individuals and groups in order to lead/support management of projects
- Ability to deal with difficult situations and conversations in a professional manner
- Able to provide and receive complex information and communicate to multi-disciplinary staff/meetings.
Person Specification
Knowledge and Experience
Essential
- Previous demonstrable experience in a healthcare setting in an administrative or clinical role.
- Provide interpretative skills with data analysis and presentation for the benefit of governance management and performance metrics, including incident evaluation.
- Demonstrable experience in working directly with clinicians, managers, staff & contractors on a variety of matters
Desirable
- Demonstrable experience with working with clinical systems such as IPM and CRIS
- Demonstrable experience of governance and quality management systems such as Q-Pulse and Datix
- Have proven knowledge and demonstrable experience in improvement / change management methodologies
Qualifications
Essential
- oHold a relevant Higher Education Qualification (Business Management, / Administration, etc) or have equivalent demonstrable experience, with a minimum of 3 years' demonstrable experience of managing quality and governance processes
Desirable
- Additional qualification in business administration, people management or equivalent
- IT qualifications equivalent to ECDL or NVQ's, and familiar with all aspects of Microsoft office
Aptitude and Abilities
Essential
- Good communication skills and ability to communicate effectively with a range of individuals and groups in order to lead/support management of projects
- Ability to deal with difficult situations and conversations in a professional manner
- Able to provide and receive complex information and communicate to multi-disciplinary staff/meetings.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
