Job summary
This is an exciting opportunity to work with the Oncology Melanoma team as a B4 Support worker. This is a 3.5 days a week fixed term for a year role, to work with the Clinical Nurse Specialists and wider oncology team to help support patients and their families through their cancer treatment, at diagnosis, during treatment and after.
Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.
Main duties of the job
To signpost patients to appropriate support and assist with Holistic Needs Assessment, Health and
Wellbeing Clinics, co-ordinate appropriate investigations required and Making Every Contact Count,
ensuring the delivery of patient care is of the highest standard and those patients and their families
are treated with dignity and respect.
o To utilise Patent Management System/iSOFT/SCR and other systems/databases to track patient and upload relevant cancer data.
o To set up and maintain new databases of patients coming through the new pathway. To analyse data and to prepare reports for the Clinical teams to help develop the service
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
Contribute to the holistic needs assessment and the development of an individual care plan under the direction of the CNS
To support patients under the direction of the CNS on the wards across the hospital and in outpatient settings taking and uploading photos of skin cancer onto SEEEHR for surveillance purposes.
To triage incoming calls, providing general advice to healthcare professionals and patients/carers/, referring complex/specialist issues to the CNS
Provide general telephone advice, signposting patients/carers to other sources of support as appropriate
Coordinate appointments or investigations to fast-track patients through the system.
To make pre planned outbound telephone calls to patients to assess on-going needs to enable a proactive prevention approach
Identify indication of need or changes in need through telephone contact and respond appropriately
Support the CNS in the coordination of care to facilitate safe and effective transition between services to provide seamless support for people
Please see Job description for full list of Main responsibilities
Job description
Job responsibilities
Contribute to the holistic needs assessment and the development of an individual care plan under the direction of the CNS
To support patients under the direction of the CNS on the wards across the hospital and in outpatient settings taking and uploading photos of skin cancer onto SEEEHR for surveillance purposes.
To triage incoming calls, providing general advice to healthcare professionals and patients/carers/, referring complex/specialist issues to the CNS
Provide general telephone advice, signposting patients/carers to other sources of support as appropriate
Coordinate appointments or investigations to fast-track patients through the system.
To make pre planned outbound telephone calls to patients to assess on-going needs to enable a proactive prevention approach
Identify indication of need or changes in need through telephone contact and respond appropriately
Support the CNS in the coordination of care to facilitate safe and effective transition between services to provide seamless support for people
Please see Job description for full list of Main responsibilities
Person Specification
Qualifications
Essential
- NVQ level 4 in related subject or diploma or equivalent demonstrable experience.
- Willing to undertake further learning and development courses
Knowledge and Experience
Essential
- Demonstrable health or administration experience in a similar role
- Demonstrable experience of multi-professional working
- Demonstrable experience in the use of data management
- Proven evidence of excellent communications skills
- Understanding of person-centred care
- Understanding of the health and social care environment
- Proven knowledge of databases
- Demonstrable experience of co-ordinating a patient workload
Aptitude and Abilities
Essential
- IT skills
- Able to use own initiative and work without supervision
- Effective organisation skills
Person Specification
Qualifications
Essential
- NVQ level 4 in related subject or diploma or equivalent demonstrable experience.
- Willing to undertake further learning and development courses
Knowledge and Experience
Essential
- Demonstrable health or administration experience in a similar role
- Demonstrable experience of multi-professional working
- Demonstrable experience in the use of data management
- Proven evidence of excellent communications skills
- Understanding of person-centred care
- Understanding of the health and social care environment
- Proven knowledge of databases
- Demonstrable experience of co-ordinating a patient workload
Aptitude and Abilities
Essential
- IT skills
- Able to use own initiative and work without supervision
- Effective organisation skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
