University Hospitals Plymouth NHS Trust

Data Quality Assistant

The closing date is 01 December 2025

Job summary

An exciting opportunity has arisen to join the Performance Information Team who are seeking to appoint an experienced data quality assistant to support the Information Team and the Validators. This will be achieved by providing a range of comprehensive, confidential tasks to support the validation of data and correction of any data quality errors.

The successful candidate will assist in the identification and rectification of data quality errors as identified from various reports, telephone calls and e-mails. They will also support the Validators, answering queries from phone calls and emails relating to GP registrations and will assist in the provision of support and advice to UHP users on Data Quality and iPM issues.

The post holder will assist in the administration of data quality reports and communicating issues to the Service Line Teams and updating information reports. They will alsoprovide administrative support to the DQ Team, the wider Performance Information Team and Data Quality Steering Group.

Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS at Risk staff throughout Devon who is able to display recent relevant experience as dictated by the Person Specification.

Main duties of the job

iPM is the main hospital patient administration system, comprising of approximately 2000 users and one million confidential patient records. The system holds basic information on patient demographics and detailed operational information and coding. This system interfaces with numerous other Trust Systems, which mostly all require Data Quality support.

This post is a part of a professional team working within the Performance and Information Management Department. The key responsibilities of this role are to work with the Information Team and with the Validators.

There will be an expectation that the job holder will be required to work in roles relating to Information Provision and Data Quality, within the remit of this job description. To include running reports, initiating email and telephone contact to service users, and supporting the rectification of data quality errors and validation of data.

Data Quality plays an important role to the Trust in identifying potential information errors on the patient's record. These errors impact patient safety, patient care, Trust statutory targets, income via PbR (Payment by Results) and the overall quality of data collected within the organisation.

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Date posted

17 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

216-SF-A7592685

Job locations

Brittany House

Brest Road

Plymouth

PL6 5YE

Job description

Job responsibilities

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

Assists in the administration of data quality reports, including correction of errors and communication of issues to the relevant operational teams.

Weekly update of the Data Quality Performance Monitoring reports.

Cover of the Data Quality and GP Helpline on a daily basis, including regularly checking and completing requests via the Data Quality answerphone and team email account.

Monthly validation and correction of SUS (Secondary Uses Service) GP data.

Assists with the Teams Information Governance Toolkit agenda.

Attend the Data Quality Steering Group and provide administrative support.

Liaising with the iPM Management Team to discuss iPM Data Quality issues

Validates and updates GP and Demographics using SCR (Summary Care Record).

Assists in the investigation and rectification of data quality issues in a timely manner, ensuring Trust targets are met, whilst liaising with administration teams and management.

Actively communicate urgent and ad-hoc data quality issues to the Service Line Teams.

Provides other administrative support to the Data Quality Team.

Update reports and dashboards supporting the Information Analysts, including use of Excel.

Use SQL Server Management Studio to extract Trust information and update records.

Regularly check the Docman system to ensure that all electronic rejected discharges are dealt with in an appropriate and timely fashion.

Assist from a Data Quality perspective with the implementation of any future EPR system.

Updating the RTT huddle slides with the latest LUNA national data quality position.

COMMUNICATIONS & WORKING RELATIONSHIPS

Information Business Partners

Data Quality and RTT Validators

Data Quality Team

Head of Performance and Management Information

Head of Data, Analytics and Automation

Information Team Leader

Members of the Performance & Management Information Team

Patient Access Team

Costing Team

Clinical Systems Team

Clinical Systems Trainers

Wards Clerks

Clinical Administration Managers and their teams

Other iPM/PCM Users

OTHER

To support and enhance the continual quality initiative ensuring a quality first approach to all aspects of work.

Maintain personal and professional development to meet the changing demands of the job, participate and initiate appropriate training activities.

To undertake other duties as directed by the RTT Validator, Information Business Partner and Head of Data, Analytics and Automation.

To ensure that an Individual Performance Review is obtained from the supervising line manager on an annual basis.

Note

This job description is neither definitive nor exhaustive and is not intended to be totally comprehensive. It may be reviewed in the light of changing circumstances following consultation with the post holder. This job description is to be read in conjunction with all current University Hospitals Plymouth NHS Trust, procedures & guidelines.

For further details, please see the attached Job Description and Person Specification.