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University Hospitals Plymouth NHS Trust

Receptionist / Appointment clerk - Physiotherapy

The closing date is 05 November 2025

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Job summary

The Physiotherapy Department is looking for a full time appointment clerk to join the team in order to assist in providing a comprehensive appointment booking service within a timely and efficient manner

The successful candidate will need to have good communication skills including outstanding telephone manner and organisational skills. As well as excellent IT/data input skills, be competent in MS word/ keyboard skills and demonstrate an understanding of confidentiality. They will assist in general administration of the service provision as well as working to input departmental statistical information. Training for Tiara appointment system will be provided and with on-going support from the System Manager.

The work is varied and interesting. The necessity to be able to prioritise own workload is essential. Applicants should be able to use their own initiative although working as part of a close-knit team. Applicant will also provide cover to other therapy administration teams as and when required.

Recent and proven experience of working within this field in the healthcare setting (or similar setting) is essential and applicants must be able to function well in a busy environment.Candidates must be flexible within their working environment and may need to assist at other therapies departments at the discretion of the Service Line management team.

Main duties of the job

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification***

To work as part of a team providing administrative and clerical support to the Physiotherapy and Hydrotherapy departments and its staff.

To act as a receptionist within the physiotherapy department; dealing with patient queries in person and on the telephone.

The Department, (including the satellite units) has over 120 staff and receives over 2000 outpatient referrals per month that need inputting and appointing.

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Details

Date posted

22 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

216-EG-C7539602

Job locations

Physiotherapy Dept, Level 7 , Derriford Hospital

Derriford Rd

Plymouth

PL6 8DH


Job description

Job responsibilities

  • To deal with referrals to the physiotherapy department- to ensure appointments are offered as quickly as possible and when necessary refer to clinical staff in order to prioritise.
  • To be responsible for the administration of the outpatient appointment system for physiotherapy, including booking appointments, transport and recording information on the TIARA Management Information system

Job description

Job responsibilities

  • To deal with referrals to the physiotherapy department- to ensure appointments are offered as quickly as possible and when necessary refer to clinical staff in order to prioritise.
  • To be responsible for the administration of the outpatient appointment system for physiotherapy, including booking appointments, transport and recording information on the TIARA Management Information system

Person Specification

Knowledge

Essential

  • oRecent and demonstrable experience of working with and directly communicating with a wide variety of people and the general public.
  • oComputer skills and familiarity with Microsoft word, office and other programmes eg Excel

Desirable

  • oDemonstrable experience of working in a hospital or healthcare environment
  • oFamiliar with SystmOne/ iPMS waiting lists/PTLs/RTT coding

Qualifications

Essential

  • oProven good standard of general education with GCSE English and Maths (at grade C or above/4-9) or equivalent qualification/ equivalent demonstrable experience
  • oGood oral, verbal and written communication skills with clear legible handwriting

Desirable

  • oECDL
  • oOCR I Qualification or Equivalent

abilities

Essential

  • oGood (and proven) communication and interpersonal skills.
  • oAbility to work within a team structure
  • oGood telephone manner
  • oGood organisational skills

Desirable

  • oAbility to respond to unpredictable situations
Person Specification

Knowledge

Essential

  • oRecent and demonstrable experience of working with and directly communicating with a wide variety of people and the general public.
  • oComputer skills and familiarity with Microsoft word, office and other programmes eg Excel

Desirable

  • oDemonstrable experience of working in a hospital or healthcare environment
  • oFamiliar with SystmOne/ iPMS waiting lists/PTLs/RTT coding

Qualifications

Essential

  • oProven good standard of general education with GCSE English and Maths (at grade C or above/4-9) or equivalent qualification/ equivalent demonstrable experience
  • oGood oral, verbal and written communication skills with clear legible handwriting

Desirable

  • oECDL
  • oOCR I Qualification or Equivalent

abilities

Essential

  • oGood (and proven) communication and interpersonal skills.
  • oAbility to work within a team structure
  • oGood telephone manner
  • oGood organisational skills

Desirable

  • oAbility to respond to unpredictable situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Physiotherapy Dept, Level 7 , Derriford Hospital

Derriford Rd

Plymouth

PL6 8DH


Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Physiotherapy Dept, Level 7 , Derriford Hospital

Derriford Rd

Plymouth

PL6 8DH


Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Therapies Clinical Administration Manager

Julia Davie

julia.davie@nhs.net

01752432256

Details

Date posted

22 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

216-EG-C7539602

Job locations

Physiotherapy Dept, Level 7 , Derriford Hospital

Derriford Rd

Plymouth

PL6 8DH


Supporting documents

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