Job summary
An exciting opportunity in the Endoscopy Department
Clerical Officer
We are looking for a Clerical Officer to join our dynamic team of highly motivated individuals.
We are looking for an enthusiastic and energetic individual to work in this extremely busy department. The post is both interesting and varied and requires someone to show initiative and work as a member of a team. Applicants should have a responsible attitude and be able to demonstrate good communication skills, as regular liaison is required with patients, Trust personnel and the general public.
Plymouth Hospitals NHS Trust is an Equal Opportunities employer, and is actively working toward a smoke-free environment. Under the Trust's Green Commuter Strategy, onsite parking is restricted.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
The post holder is responsible for the efficient/accurate administration and preparation of the "to come in" (TCI) and pre-assessment clinic notes for the Endoscopy Unit, with strict adherence to and compliance with the Referral to Treatment Access Policy and Administrative Procedure Notes, (APN's). To also cover the Endoscopy reception and Discharge lounge on a rota basis.
Saturday working will be required on a rota basis.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100.We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
RECEPTION
- Greet patients relatives & visitors on arrival issuing wristbands
- Sort all post and ensure it is dealt with accurately on the day.
- Ensure iPMs/SALUS system is kept up to date
- Attend, depart and outcome patients
- Answer telephone calls
- Action emails and DQ reports
- Pharmacy - record and take/collect prescriptions to Pharmacy daily
NOTES
- Accurately trace notes in and out of the Endoscopy Department on IPM.
- Collect and request notes from various departments within the Hospital.
- Filing
- Prepare notes for allocated clinics
Job description
Job responsibilities
RECEPTION
- Greet patients relatives & visitors on arrival issuing wristbands
- Sort all post and ensure it is dealt with accurately on the day.
- Ensure iPMs/SALUS system is kept up to date
- Attend, depart and outcome patients
- Answer telephone calls
- Action emails and DQ reports
- Pharmacy - record and take/collect prescriptions to Pharmacy daily
NOTES
- Accurately trace notes in and out of the Endoscopy Department on IPM.
- Collect and request notes from various departments within the Hospital.
- Filing
- Prepare notes for allocated clinics
Person Specification
Knowledge & Experience
Essential
- Demonstrable experience of managing own workload and working to strict deadlines
- Demonstrable experience working with PC's and Microsoft applications
Desirable
- oTrust background and knowledge of a range of iPM and Health Records/Case note Procedures
Qualifications
Essential
- oNVQ level 2 in Business Administration (or equivalent qualification) or equivalent demonstrable experience
Aptitude & Abilities
Essential
- Excellent communication/interpersonal skills
- Good organisational skills/prioritise workload
- Work as part of a team and have a flexible approach to cover colleagues during absences
Person Specification
Knowledge & Experience
Essential
- Demonstrable experience of managing own workload and working to strict deadlines
- Demonstrable experience working with PC's and Microsoft applications
Desirable
- oTrust background and knowledge of a range of iPM and Health Records/Case note Procedures
Qualifications
Essential
- oNVQ level 2 in Business Administration (or equivalent qualification) or equivalent demonstrable experience
Aptitude & Abilities
Essential
- Excellent communication/interpersonal skills
- Good organisational skills/prioritise workload
- Work as part of a team and have a flexible approach to cover colleagues during absences
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
