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University Hospitals Plymouth NHS Trust

Receptionist / Ward Clerk

The closing date is 21 September 2025

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Job summary

To provide an efficient reception/administration support service to the multi-disciplinary team within the Oncology department, using iPM, Aria, VARIS (Radiotherapy system) and other Trust IT systems. This includes Oncology Outpatients and Chemotherapy Day Case.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

To receive patients attending the clinic and check details on iPM (the Hospital computerised Patient Information System) or VARIS (Radiotherapy Patient Information System).

To log all times onto computer regarding throughput of patients through clinic.

Process outcome of appointments on iPM e.g. book follow-up, add patient to waiting list, discharge etc. Print off waiting list letters and act as a first point of contact for booking appointments.

Admitting/ discharging patients for Chemotherapy. Booking patients on ARIA system for further chemotherapy appointments.

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Details

Date posted

05 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

216-SF-M7375231

Job locations

Derriford Hospital

Plymouth

PL6 8DH


Job description

Job responsibilities

To be first point of contact for Oncology patients within the Oncology Outpatient setting and Chemotherapy Day Case Unit.

Job description has been included for full details of role.

Job description

Job responsibilities

To be first point of contact for Oncology patients within the Oncology Outpatient setting and Chemotherapy Day Case Unit.

Job description has been included for full details of role.

Person Specification

Qualifications

Essential

  • Demonstrable experience in the use of computers , in particular Microsoft Office
  • Educated to GCSE A-C in Maths and English or equivalent

Desirable

  • oECDL
  • oNVQ in Administration

Experience

Essential

  • oPrevious demonstrable administration experience
  • oGood command of the English Language both verbally and in writing
  • oProven previous reception experience

Desirable

  • oPrevious experience in Oncology Department
  • oKnowledge of iPM
Person Specification

Qualifications

Essential

  • Demonstrable experience in the use of computers , in particular Microsoft Office
  • Educated to GCSE A-C in Maths and English or equivalent

Desirable

  • oECDL
  • oNVQ in Administration

Experience

Essential

  • oPrevious demonstrable administration experience
  • oGood command of the English Language both verbally and in writing
  • oProven previous reception experience

Desirable

  • oPrevious experience in Oncology Department
  • oKnowledge of iPM

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Derriford Hospital

Plymouth

PL6 8DH


Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Derriford Hospital

Plymouth

PL6 8DH


Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Clinical Administration Manager

Jean Dawes

jeandawes@nhs.net

01752437203

Details

Date posted

05 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

216-SF-M7375231

Job locations

Derriford Hospital

Plymouth

PL6 8DH


Supporting documents

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