Job summary
Haematology and Biochemistry are seeking an enthusiastic Support Secretary to join the team.
The role will assist the Haematology secretarial team in the provision of administrative duties, aiming to deliver a high quality service.
***Please note that applications from temporary workers who have been engaged with the Trust for a minimum of 3 months are welcome.***
Main duties of the job
Support in the preparation of patient notes for outpatient clinics
Sort and file patient related correspondence in line with Trust policies
Provide support for booking outpatient appointments
Answer telephone calls and deal with enquiries
Provide audio typing support during periods of annual leave or sickness
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.
If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date.
If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
-
To provide audio / copy typing support to the medical secretaries as required
To cover for medical secretaries and other staff during periods of annual leave and / or
Support administration of waiting lists in conjunction with Trust Waiting List Policy. This will include printing and sending appointment letters as instructed by the medical secretaries
Sort and file confidential patient reports, results, charts and correspondence in hospital casenotes, in accordance with designated procedures.
To answer the telephone and deal with enquiries from a number of sources e.g. patients, GPs, other medical staff or route the call appropriately.
Locate, trace and dispatch casenotes and x-rays to other wards and departments using the iPM system.
Support the prepping of haematology clinics in line with Trust Administrative Procedure Notes.
For further details please see attached JD&PS.
Job description
Job responsibilities
-
To provide audio / copy typing support to the medical secretaries as required
To cover for medical secretaries and other staff during periods of annual leave and / or
Support administration of waiting lists in conjunction with Trust Waiting List Policy. This will include printing and sending appointment letters as instructed by the medical secretaries
Sort and file confidential patient reports, results, charts and correspondence in hospital casenotes, in accordance with designated procedures.
To answer the telephone and deal with enquiries from a number of sources e.g. patients, GPs, other medical staff or route the call appropriately.
Locate, trace and dispatch casenotes and x-rays to other wards and departments using the iPM system.
Support the prepping of haematology clinics in line with Trust Administrative Procedure Notes.
For further details please see attached JD&PS.
Person Specification
Knowledge and Experience
Essential
- oDemonstrable experience in a similar role
Desirable
- oPrevious demonstrable experience in a large clinical setting
- oProven knowledge of Trust computer systems e.g. Patient Management System
Qualifications
Essential
- oNVQ Level 2 in Business and Administration
- oGCSE grade 4-9 (A-C) in English and Maths
Aptitude & Abilities
Essential
- oGood communication and interpersonal skills
- oAbility to concentrate for extended periods and maintain accuracy of output
Desirable
- oAbility to work across multiple teams
Person Specification
Knowledge and Experience
Essential
- oDemonstrable experience in a similar role
Desirable
- oPrevious demonstrable experience in a large clinical setting
- oProven knowledge of Trust computer systems e.g. Patient Management System
Qualifications
Essential
- oNVQ Level 2 in Business and Administration
- oGCSE grade 4-9 (A-C) in English and Maths
Aptitude & Abilities
Essential
- oGood communication and interpersonal skills
- oAbility to concentrate for extended periods and maintain accuracy of output
Desirable
- oAbility to work across multiple teams
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
