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University Hospitals Plymouth NHS Trust

Patient Services Assistant

The closing date is 11 September 2025

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Job summary

Patient Services Assistant

We are looking for an enthusiastic and motivated individuals for this essential role in the Derriford Hospital.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

The post holder will work as an integral part of the ward team ensuring a high quality service to patients.

The main elements of the role are ensuring the delivery of general environmental cleaning on the wards and Departments including responsibility for the cleaning of all sanitary areas such as toilets, bathrooms, showers and sluice rooms. Daily and weekly cleaning of patient equipment. The provision and service of food and beverages to patients throughout the day.

The post holder is expected to comply with Trust Infection Control Policies and conduct him/herself at all times in such a manner as to minimise the risk of healthcare associated infection and comply with food safety and hygiene training.

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Details

Date posted

28 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

216-CB-A7410350

Job locations

Derriford Hospital

Derriford Road

Plymouth

PL6 8DH


Job description

Job responsibilities

Work with the Team, in partnership with the Hotel Services Supervisor, and Departmental supervision and management to contribute to the maintenance of a hygienic and clean environment for patients, staff and visitors to ensure the highest standards are met at all times.

For further details please see attached JD&PS.

Job description

Job responsibilities

Work with the Team, in partnership with the Hotel Services Supervisor, and Departmental supervision and management to contribute to the maintenance of a hygienic and clean environment for patients, staff and visitors to ensure the highest standards are met at all times.

For further details please see attached JD&PS.

Person Specification

Qualifications

Essential

  • GCSE's in English and Mathematics Grade A-D or Functional Skills level 2 in Maths and English or equivalent qualification or equivalent demonstrable experience.
  • Willing to undertake training relevant to the position.

Desirable

  • Basic Health & Safety

Knowledge and Experience

Essential

  • Customer care demonstrable experience.

Desirable

  • Previous demonstrable healthcare experience.

Aptitude & Abilities

Essential

  • Excellent interpersonal and communication skills.
  • Ability to prioritise effectively and manage deadlines.
Person Specification

Qualifications

Essential

  • GCSE's in English and Mathematics Grade A-D or Functional Skills level 2 in Maths and English or equivalent qualification or equivalent demonstrable experience.
  • Willing to undertake training relevant to the position.

Desirable

  • Basic Health & Safety

Knowledge and Experience

Essential

  • Customer care demonstrable experience.

Desirable

  • Previous demonstrable healthcare experience.

Aptitude & Abilities

Essential

  • Excellent interpersonal and communication skills.
  • Ability to prioritise effectively and manage deadlines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Derriford Hospital

Derriford Road

Plymouth

PL6 8DH


Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Derriford Hospital

Derriford Road

Plymouth

PL6 8DH


Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Lead Administrator

Heather Whitehead

h.whitehead2@nhs.net

01752439075

Details

Date posted

28 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

216-CB-A7410350

Job locations

Derriford Hospital

Derriford Road

Plymouth

PL6 8DH


Supporting documents

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