University Hospitals Plymouth NHS Trust

Clerical Officer - Receptionist

The closing date is 03 September 2025

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Job summary

To provide a receptionist support for the Royal Eye Infirmary.

This post is part of a professional team working in the Royal Eye Infirmary. The key responsibility of this role is the efficient/accurate administration and reception cover for the outpatient and inpatient services with strict adherence and compliance to the Referral to Treatment Access Policy and APN's (Administrative Procedure Notes).

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

To provide clerical and administration support in the appointed area within the Royal Eye Infirmary.

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Details

Date posted

20 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

216-CB-S7418229

Job locations

Royal Eye Infirmary

Derriford Hospital, 3 Alpha Way

Plymouth

PL6 5ZF


Job description

Job responsibilities

1. The post holder would be trained on the job through a combination of instruction and practice and by attending Patient Casenote, Information Governance, iPM and Medisoft training.

2. To ensure that a clear understanding is obtained surrounding data quality and data protection and be able to work to this guidance.

3. To ensure that a firm understanding is obtained of all administration processes in the Referral to Treatment Access policy and APNs (Administration Procedure Notes) and be able to work to this level. (In house manuals are available for reference).

4. To compile and sort patient clinic attendance sheets and be responsible for checking that clinics have been received into Reception.

5. To receive and welcome patients and relatives to the department and direct to appropriate waiting area.

6. To ensure the In Touch system is kept up to date for when patients arrive using the Self Check In Kiosks in the reception areas.

7. The post holder would have direct patient contact and therefore may come into contact with unpleasant working conditions, due to patients being ill or injured. The post holder would also need empathy and tact to deal with patients that may be anxious, angry or upset.

8. To ensure the patients details are up to date on both the computer system and update front sheet and labels of Health Record Folder notes as necessary.

9. To admit and discharge patients who are attending for minor or day case operations adding the appropriate procedure code where necessary.

Job description

Job responsibilities

1. The post holder would be trained on the job through a combination of instruction and practice and by attending Patient Casenote, Information Governance, iPM and Medisoft training.

2. To ensure that a clear understanding is obtained surrounding data quality and data protection and be able to work to this guidance.

3. To ensure that a firm understanding is obtained of all administration processes in the Referral to Treatment Access policy and APNs (Administration Procedure Notes) and be able to work to this level. (In house manuals are available for reference).

4. To compile and sort patient clinic attendance sheets and be responsible for checking that clinics have been received into Reception.

5. To receive and welcome patients and relatives to the department and direct to appropriate waiting area.

6. To ensure the In Touch system is kept up to date for when patients arrive using the Self Check In Kiosks in the reception areas.

7. The post holder would have direct patient contact and therefore may come into contact with unpleasant working conditions, due to patients being ill or injured. The post holder would also need empathy and tact to deal with patients that may be anxious, angry or upset.

8. To ensure the patients details are up to date on both the computer system and update front sheet and labels of Health Record Folder notes as necessary.

9. To admit and discharge patients who are attending for minor or day case operations adding the appropriate procedure code where necessary.

Person Specification

QUALIFICATIONS

Essential

  • GCSE's 9-4 (A-C) in Maths & English and or NVQ level 2 in either business administration or related subject or equivalent demonstrable experience
  • Basic ability to use computerised systems
  • Keyboard skills

Desirable

  • Familiar with patient management systems

KNOWLEDGE & EXPERIENCE

Essential

  • Ability to undertake training competencies relative to the role

Desirable

  • Previous demonstrable clerical experience
  • Demonstrable experience with working with the general public

APTITUDE & ABILITIES

Essential

  • Good communication skills
  • Good telephone manner
  • Organisational skills
  • Ability to work well within a busy environment
  • Good interpersonal skills
  • Ability to maintain confidentiality
Person Specification

QUALIFICATIONS

Essential

  • GCSE's 9-4 (A-C) in Maths & English and or NVQ level 2 in either business administration or related subject or equivalent demonstrable experience
  • Basic ability to use computerised systems
  • Keyboard skills

Desirable

  • Familiar with patient management systems

KNOWLEDGE & EXPERIENCE

Essential

  • Ability to undertake training competencies relative to the role

Desirable

  • Previous demonstrable clerical experience
  • Demonstrable experience with working with the general public

APTITUDE & ABILITIES

Essential

  • Good communication skills
  • Good telephone manner
  • Organisational skills
  • Ability to work well within a busy environment
  • Good interpersonal skills
  • Ability to maintain confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Royal Eye Infirmary

Derriford Hospital, 3 Alpha Way

Plymouth

PL6 5ZF


Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Royal Eye Infirmary

Derriford Hospital, 3 Alpha Way

Plymouth

PL6 5ZF


Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin Manager

Pam Tracey

pam.tracey@nhs.net

01752202082

Details

Date posted

20 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

216-CB-S7418229

Job locations

Royal Eye Infirmary

Derriford Hospital, 3 Alpha Way

Plymouth

PL6 5ZF


Supporting documents

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