Job summary
To work as part of the Learning Disability (LD) and Autism Liaison Service supporting the clinical team with all clerical tasks, including data collection, audits, attending meetings and note taking, and assisting with the development of relevant materials/documents so that the Trust delivers its obligations to patients with a Learning Disability or Autism.
Main duties of the job
Support the clinical team in delivering daily activities and overall processes of the Learning Disability and Autism Service.
Share information and agreed resources with patients under clinical guidance, including via the Trust website and social media platforms.
Maintain accurate and up-to-date records of patient contact.
Report any urgent issues or concerns to the clinical team or lead nurse promptly.
Assist with data collection and auditing by regularly checking the RAPA system and team emails to update the inpatient/outpatient list and notify nurses of ED visits and new admissions.
Contribute to team communication tools such as the whiteboard, communication book, messages, and email, as directed.
Use the Patient Information Management System to support Learning Disability and Autism activities, including enquiries and tracking medical notes.
Organize meetings as instructed: book rooms and take notes when needed.
Coordinate Learning Disability and Autism training sessions and bespoke sessions: book rooms, manage attendance, and liaise with participants.
Respond to general enquiries from professionals, patients, and the public.
Perform general office tasks: typing, filing, data entry, answering phones, photocopying/scanning, and preparing meeting documents.
Produce accessible reading materials/documents as directed by the clinical team.
Help coordinate service user groups and Link Practitioner meetings, as required.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
Work under the guidance and support of the clinical team to assist in delivering the day-to-day activities of the Learning Disability and Autism Service and associated overall processes.
Deliver information and share agreed resources to patients with a Learning Disability or Autism under the guidance of the clinical team, including webpage on the Trust website and other social media platforms.
Keep accurate and up to date records regarding patient contact.
Inform the clinical team or lead nurse of any urgent issues/concerns arising.
Data collating and auditing with regular checking of our RAPA system and team emails to formulate the daily inpatient and outpatient list and keep it up to date, alert nurses of any ED and new admissions.
Have input to team communication systems white board, communication book, messages and email as directed.
Use the Patient Information Management System in support of all Learning Disability and Autism activities e.g. enquiries, medical notes tracing, etc.
Arrange meetings as directed, book rooms, and act as note taker when required.
Coordinate Learning Disability and Autism training sessions, and other bespoke training; book rooms, maintain attendance lists, liaise with attendees.
Deal with general enquiries from other professionals, patients and members of the public.
Undertake general office duties such as typing / letters, filing, data input, answering telephones, photocopying / scanning, preparing papers for meetings etc.
Producing relevant adjusted reading materials/documents under the direction of the clinical team.
Be involved and co-ordinate service user groups and Link Practitioner meetings as directed.
***Preference will be given to internal Trust staff, as well as Priority and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Job description
Job responsibilities
Work under the guidance and support of the clinical team to assist in delivering the day-to-day activities of the Learning Disability and Autism Service and associated overall processes.
Deliver information and share agreed resources to patients with a Learning Disability or Autism under the guidance of the clinical team, including webpage on the Trust website and other social media platforms.
Keep accurate and up to date records regarding patient contact.
Inform the clinical team or lead nurse of any urgent issues/concerns arising.
Data collating and auditing with regular checking of our RAPA system and team emails to formulate the daily inpatient and outpatient list and keep it up to date, alert nurses of any ED and new admissions.
Have input to team communication systems white board, communication book, messages and email as directed.
Use the Patient Information Management System in support of all Learning Disability and Autism activities e.g. enquiries, medical notes tracing, etc.
Arrange meetings as directed, book rooms, and act as note taker when required.
Coordinate Learning Disability and Autism training sessions, and other bespoke training; book rooms, maintain attendance lists, liaise with attendees.
Deal with general enquiries from other professionals, patients and members of the public.
Undertake general office duties such as typing / letters, filing, data input, answering telephones, photocopying / scanning, preparing papers for meetings etc.
Producing relevant adjusted reading materials/documents under the direction of the clinical team.
Be involved and co-ordinate service user groups and Link Practitioner meetings as directed.
***Preference will be given to internal Trust staff, as well as Priority and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Person Specification
Knowledge & Experience
Essential
- Demonstrable experience in a range of administrative practices.
- Proven knowledge of Microsoft Office Package and IT systems; specifically Word and Excel.
- Demonstrable experience in data collection, auditing and summarising of information through reports.
Desirable
- Demonstrable experience of working within Learning Disability and Autism services.
- Demonstrable experience of working in acute care setting.
- Demonstrable experience of minute taking and production of minutes of meeting.
Qualifications
Essential
- Have or working towards an NVQ Level 03 in Administration, or equivalent demonstrable experience.
- GCSE Maths & English (Grade C/4)
- GCSE or Equivalent qualification in IT subject.
Desirable
- IT skills, data bases e.g. European Computer Driving Licence or equivalent.
Aptitude & Abilities
Essential
- Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels.
- Good presentation skills in a group setting and ability to deliver information to an audience of mixed abilities.
- Attention to detail
Person Specification
Knowledge & Experience
Essential
- Demonstrable experience in a range of administrative practices.
- Proven knowledge of Microsoft Office Package and IT systems; specifically Word and Excel.
- Demonstrable experience in data collection, auditing and summarising of information through reports.
Desirable
- Demonstrable experience of working within Learning Disability and Autism services.
- Demonstrable experience of working in acute care setting.
- Demonstrable experience of minute taking and production of minutes of meeting.
Qualifications
Essential
- Have or working towards an NVQ Level 03 in Administration, or equivalent demonstrable experience.
- GCSE Maths & English (Grade C/4)
- GCSE or Equivalent qualification in IT subject.
Desirable
- IT skills, data bases e.g. European Computer Driving Licence or equivalent.
Aptitude & Abilities
Essential
- Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels.
- Good presentation skills in a group setting and ability to deliver information to an audience of mixed abilities.
- Attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
