Job summary
Our vision as an organisation is to be an outstanding place to volunteer and to help us with this journey; we are recruiting for a Voluntary Services Coordinator. This is a fantastic opportunity for someone who is keen to innovate and make a mark in our organisational journey towards outstanding.
This is an exciting time for the volunteering team and we are looking for an enthusiastic and motivated individual with a drive to help us deliver results.
For more information and an informal discussion about the role, please contact:
Danielle Faulkner, Voluntary Services Manager on 01752 437465 ord.faulkner2@nhs.net
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
The post holder will report to the Voluntary Services Manager and will assist with the co-ordination of Voluntary Services at University Hospitals Plymouth NHS Trust, working autonomously with minimum levels of daily supervision.
The post holder will contribute to the delivery and development of volunteer service improvements to improve the experience of patients, support our staff and reduce pressure on our services.
The post holder will work with departments across the Trust to identify new volunteering opportunities, particularly innovative roles that will free up staff to enable them to focus on clinical activities and reduce pressure across the Trust.
The post holder will engage and support UHP's c. 350 volunteers.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.
If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
1. Oversee the administration, selection, assessment, placing and reviewing of all new volunteers at University Hospitals Plymouth NHS Trust, using the Trusts recruitment and selection procedure, providing assurance to the Voluntary Services Manager.
2. Develop new systems and processes for the intensive recruitment of large numbers of volunteers in line with funding targets and the demand from high impact, high turn-over roles, e.g. winter pressure roles.
3. Day to day management, coordination and supervision of volunteers, providing effective support, learning opportunities, guidance, encouragement and monitoring their performance and effectiveness, acting upon any feedback and providing assurance to the Voluntary Services Manager.
4. Support the Voluntary Services Administrator to ensure relevant training and induction for volunteers is undertaken, recorded and kept up to date within agreed timescales.
5. Ensure volunteer role development complies with NHS England volunteering guidance for NHS providers, including safe recruitment, accessibility and inclusivity, health and safety, and risk management. Ensure new roles meet the needs of UHP staff, volunteers, and patients.
6. Develop and maintain a volunteer to career programme, ensuring the development of roles includes increasing potential employability of candidates.
7. Develop existing volunteer capacity, e.g., increase the number of volunteering hours, offer existing volunteers opportunities in new roles and regular review of existing roles to updates tasks included.
8. Work closely and collaboratively with the Voluntary Services team and wider Patient Services team.
9. Ensure effective promotion of new roles to recruit new volunteers to ensure that the capacity for volunteering support at UHP is sustainable.
10. Monitor the suitability of both established and new volunteer roles in liaison with key staff and ensure that all roles remain fit for purpose through a regular system of monitoring, evaluation and review, providing assurance to the Voluntary Services Manager.
For further details please see attached JD&PS.
Job description
Job responsibilities
1. Oversee the administration, selection, assessment, placing and reviewing of all new volunteers at University Hospitals Plymouth NHS Trust, using the Trusts recruitment and selection procedure, providing assurance to the Voluntary Services Manager.
2. Develop new systems and processes for the intensive recruitment of large numbers of volunteers in line with funding targets and the demand from high impact, high turn-over roles, e.g. winter pressure roles.
3. Day to day management, coordination and supervision of volunteers, providing effective support, learning opportunities, guidance, encouragement and monitoring their performance and effectiveness, acting upon any feedback and providing assurance to the Voluntary Services Manager.
4. Support the Voluntary Services Administrator to ensure relevant training and induction for volunteers is undertaken, recorded and kept up to date within agreed timescales.
5. Ensure volunteer role development complies with NHS England volunteering guidance for NHS providers, including safe recruitment, accessibility and inclusivity, health and safety, and risk management. Ensure new roles meet the needs of UHP staff, volunteers, and patients.
6. Develop and maintain a volunteer to career programme, ensuring the development of roles includes increasing potential employability of candidates.
7. Develop existing volunteer capacity, e.g., increase the number of volunteering hours, offer existing volunteers opportunities in new roles and regular review of existing roles to updates tasks included.
8. Work closely and collaboratively with the Voluntary Services team and wider Patient Services team.
9. Ensure effective promotion of new roles to recruit new volunteers to ensure that the capacity for volunteering support at UHP is sustainable.
10. Monitor the suitability of both established and new volunteer roles in liaison with key staff and ensure that all roles remain fit for purpose through a regular system of monitoring, evaluation and review, providing assurance to the Voluntary Services Manager.
For further details please see attached JD&PS.
Person Specification
Knowledge & Experience
Essential
- oRelevant years' od demonstrable experience of working with volunteers in charities and/or public services
- oDemonstrable experience of recruiting and retaining volunteers
- oDemonstrable experience of building and maintaining relationships with stakeholders across a complex organisation
- oDemonstrable experience of developing and/or implementing a volunteering policy in line with current legislation as relevant to volunteering
- oDemonstrable experience or knowledge of using databases to record volunteering information, and of systems in use within the NHS
- oDemonstrable experience of interviewing people and assessing skills, knowledge and aptitude against set criteria, e.g. a role profile
- oDemonstrable experience of line management responsibility including appraisals, regular 1:1s and recruitment activity for the team
- oDemonstrable experience of using Microsoft Office packages
- oSetting and/or implementing customer service standards in a public or community facing role
- oDeveloping communications on and offline e.g. newsletters, e-newsletters and web copy to engage new and existing audiences
- oDemonstrable experience of events organisation
Desirable
- oProven knowledge of national NHS structures and policies
- oProject management demonstrable experience
- oPrevious demonstrable experience of developing and rolling out new volunteer programmes
- oDemonstrable experience of organising volunteers within a health care setting
- oDemonstrable experience and success in service improvement
- oDemonstrable experience of Volunteer software management i.e. Assemble, Better Impact
- oDemonstrable experience of managing social media accounts
Qualifications
Essential
- oEducated to degree level or professional qualification or equivalent proven knowledge and demonstrable experience
Desirable
- oManagement qualification
- oHR and/or volunteer management qualification
Aptitude & Abilities
Essential
- oSound business acumen
- oExcellent written, graphic and oral communication skills, including report writing/detailed correspondence.
- oExcellent negotiation, communication and influencing skills.
- oProven leadership and staff management skills.
- oOrganisation/time management skills.
- oStrong IT skills including Microsoft Office suite
- oExcellent written and verbal communication skills
- oExcellent customer service skills e.g. interviewing, problem solving, supervision and sign-posting.
- oHigh quality presentation and public speaking skills
- oPeople management skills, including goal setting, personal development planning, and supervision.
- oBasic data analysis skills e.g. finding patterns and themes in evaluation data and drawing lessons for improvement
- oGood event management skills with attention to a high level of customer service
- oAbility to manage potential conflict and challenges calmly and confidently
- oDemonstrates respect for other people with different backgrounds and opinions
- oCommitted to promoting equality and diversity
- oNumeracy skills and understanding of statistics for reporting and evaluation
- oAble to present ideas and data to an audience
- oProblem-solving skills and ability to think on your feet
- oDemonstrable experience in engagement activity including attending involvement events
Disposition / Attitude / Motivation
Essential
- oTeam player
- oResourceful, have a can-do attitude, personal integrity, and open, inclusive & compassionate leadership style
- oAbility to work with and influence a number of different teams.
- oAbility to work well within a busy environment
- oHighly motivated and works under own initiative
- oExemplary standards of personal and professional behaviour
- oAbility to manage conflicting priorities and variations to workload
Other Factors
Essential
- oAble to work flexibly
- oAbility to travel to meetings and attend conferences which may include overnight stays
- oAbility to identify scope for improving the patient experience and engagement agenda
- oDemonstrable ability to meet Trust values
Person Specification
Knowledge & Experience
Essential
- oRelevant years' od demonstrable experience of working with volunteers in charities and/or public services
- oDemonstrable experience of recruiting and retaining volunteers
- oDemonstrable experience of building and maintaining relationships with stakeholders across a complex organisation
- oDemonstrable experience of developing and/or implementing a volunteering policy in line with current legislation as relevant to volunteering
- oDemonstrable experience or knowledge of using databases to record volunteering information, and of systems in use within the NHS
- oDemonstrable experience of interviewing people and assessing skills, knowledge and aptitude against set criteria, e.g. a role profile
- oDemonstrable experience of line management responsibility including appraisals, regular 1:1s and recruitment activity for the team
- oDemonstrable experience of using Microsoft Office packages
- oSetting and/or implementing customer service standards in a public or community facing role
- oDeveloping communications on and offline e.g. newsletters, e-newsletters and web copy to engage new and existing audiences
- oDemonstrable experience of events organisation
Desirable
- oProven knowledge of national NHS structures and policies
- oProject management demonstrable experience
- oPrevious demonstrable experience of developing and rolling out new volunteer programmes
- oDemonstrable experience of organising volunteers within a health care setting
- oDemonstrable experience and success in service improvement
- oDemonstrable experience of Volunteer software management i.e. Assemble, Better Impact
- oDemonstrable experience of managing social media accounts
Qualifications
Essential
- oEducated to degree level or professional qualification or equivalent proven knowledge and demonstrable experience
Desirable
- oManagement qualification
- oHR and/or volunteer management qualification
Aptitude & Abilities
Essential
- oSound business acumen
- oExcellent written, graphic and oral communication skills, including report writing/detailed correspondence.
- oExcellent negotiation, communication and influencing skills.
- oProven leadership and staff management skills.
- oOrganisation/time management skills.
- oStrong IT skills including Microsoft Office suite
- oExcellent written and verbal communication skills
- oExcellent customer service skills e.g. interviewing, problem solving, supervision and sign-posting.
- oHigh quality presentation and public speaking skills
- oPeople management skills, including goal setting, personal development planning, and supervision.
- oBasic data analysis skills e.g. finding patterns and themes in evaluation data and drawing lessons for improvement
- oGood event management skills with attention to a high level of customer service
- oAbility to manage potential conflict and challenges calmly and confidently
- oDemonstrates respect for other people with different backgrounds and opinions
- oCommitted to promoting equality and diversity
- oNumeracy skills and understanding of statistics for reporting and evaluation
- oAble to present ideas and data to an audience
- oProblem-solving skills and ability to think on your feet
- oDemonstrable experience in engagement activity including attending involvement events
Disposition / Attitude / Motivation
Essential
- oTeam player
- oResourceful, have a can-do attitude, personal integrity, and open, inclusive & compassionate leadership style
- oAbility to work with and influence a number of different teams.
- oAbility to work well within a busy environment
- oHighly motivated and works under own initiative
- oExemplary standards of personal and professional behaviour
- oAbility to manage conflicting priorities and variations to workload
Other Factors
Essential
- oAble to work flexibly
- oAbility to travel to meetings and attend conferences which may include overnight stays
- oAbility to identify scope for improving the patient experience and engagement agenda
- oDemonstrable ability to meet Trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
