Job summary
An exciting opportunity has arisen in Ear , Nose and Throat department to provide a clerical service to the SDEC (same day emergency care) and hot clinic on Lynher Ward.
To work in collaboration with staff in other areas of the service line and Trust to facilitate a streamlined service for the patient.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
Maintain hospital notes in accordance with PHNT policies and procedures.
Receive patients, relatives and visitors to the unit.
Admit and discharge patients as ward attenders but also admit patients into the ward hot clinic
Ensure spreadsheet and clinic on iPM are kept up to date
File discharge summaries into the patient notes and ensure notes are traced correctly
Liaise with doctors and ENT admin on a daily basis for hot clinic
Trace notes in and out of the ward
Take phone calls from doctors who are adding patients to the clinic on the day
Liaise with doctors, nurses and admin staff from all departments
Distribute and deal with email, re-directing as necessary
Ensure patients are accurately recorded on iPM
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
Maintain hospital notes in accordance with PHNT policies and procedures.
Receive patients, relatives and visitors to the unit.
Admit and discharge patients as ward attenders but also admit patients into the ward hot clinic
Ensure spreadsheet and clinic on iPM are kept up to date
File discharge summaries into the patient notes and ensure notes are traced correctly
Liaise with doctors and ENT admin on a daily basis for hot clinic
Trace notes in and out of the ward
Take phone calls from doctors who are adding patients to the clinic on the day
Liaise with doctors, nurses and admin staff from all departments
Distribute and deal with email, re-directing as necessary
Ensure patients are accurately recorded on iPM
GENERAL TO ALL
- Answers the telephones in a timely polite manner dealing with patient and relative enquiries, taking advice from the senior nurse were appropriate.
- Be competent with the iPM computer system
- Maintenance of case notes, including investigation reports, ensuring that all contents are filled strictly in accordance with the order laid down.
- Attend & contribute to Unit meetings.
- Assist & teach new staff members regarding working arrangements, Trust policies and strategies.
- Ensure work is complete and followed through at the end of the shift, communicating with colleges to ensure incomplete jobs are completed the same or following day.
COMMUNICATIONS & WORKING RELATIONSHIPS
- Build and sustain effective communications with other roles involved in the health community as required to ensure good team working and collaborative working practices in particular.
- Work collaboratively within in multi-disciplinary team and participate in the training of locum and support staff to Ward/Trust policies and routine.
- Daily contact with patients, relatives and all other grades of hospital staff.
- GPs
- External agencies as required.
Job description
Job responsibilities
Maintain hospital notes in accordance with PHNT policies and procedures.
Receive patients, relatives and visitors to the unit.
Admit and discharge patients as ward attenders but also admit patients into the ward hot clinic
Ensure spreadsheet and clinic on iPM are kept up to date
File discharge summaries into the patient notes and ensure notes are traced correctly
Liaise with doctors and ENT admin on a daily basis for hot clinic
Trace notes in and out of the ward
Take phone calls from doctors who are adding patients to the clinic on the day
Liaise with doctors, nurses and admin staff from all departments
Distribute and deal with email, re-directing as necessary
Ensure patients are accurately recorded on iPM
GENERAL TO ALL
- Answers the telephones in a timely polite manner dealing with patient and relative enquiries, taking advice from the senior nurse were appropriate.
- Be competent with the iPM computer system
- Maintenance of case notes, including investigation reports, ensuring that all contents are filled strictly in accordance with the order laid down.
- Attend & contribute to Unit meetings.
- Assist & teach new staff members regarding working arrangements, Trust policies and strategies.
- Ensure work is complete and followed through at the end of the shift, communicating with colleges to ensure incomplete jobs are completed the same or following day.
COMMUNICATIONS & WORKING RELATIONSHIPS
- Build and sustain effective communications with other roles involved in the health community as required to ensure good team working and collaborative working practices in particular.
- Work collaboratively within in multi-disciplinary team and participate in the training of locum and support staff to Ward/Trust policies and routine.
- Daily contact with patients, relatives and all other grades of hospital staff.
- GPs
- External agencies as required.
Person Specification
Knowledge & Experience
Essential
- Demonstrable experience in a administration role
- Demonstrate ability to use all main software packages
- Previous clerical demonstrable experience
Desirable
- Previous demonstrable experience in a large clinical setting
- Proven knowledge of hospital computer systems
Qualifications
Essential
- English and Maths (grade A-C / 4-9) or equivalent standard or equivalent demonstrable experience
- Demonstrable experience
Desirable
- NVQ level 2 in business administration or similar
Aptitude and Abilities
Essential
- Ability to communicate at all levels
- Good interpersonal skills
Desirable
- Ability to respond to distressed patients in a sensitive, directive and empathetic manner.
Person Specification
Knowledge & Experience
Essential
- Demonstrable experience in a administration role
- Demonstrate ability to use all main software packages
- Previous clerical demonstrable experience
Desirable
- Previous demonstrable experience in a large clinical setting
- Proven knowledge of hospital computer systems
Qualifications
Essential
- English and Maths (grade A-C / 4-9) or equivalent standard or equivalent demonstrable experience
- Demonstrable experience
Desirable
- NVQ level 2 in business administration or similar
Aptitude and Abilities
Essential
- Ability to communicate at all levels
- Good interpersonal skills
Desirable
- Ability to respond to distressed patients in a sensitive, directive and empathetic manner.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
