Team Leader -– Oncology Outpatients/Medical Records

Job description

Job responsibilities

1. In conjunction with the Line Managers, ensure all staff achieve and maintain high standards of work.

2. To ensure that the team is supervised on a day-to-day basis and annual appraisals are carried out and to ensure performance targets are met. Supported by the Specialty coordinator and Clinical Administration Manager.

3. To co-ordinate the annual leave for named personnel.

4. To co-ordinate the reporting and recording of sickness of named personnel. Return to work interviews will be carried out by the Specialty coordinator and Clinical Administration Manager.

5. In conjunction with the Line Managers develop and maintain systems to ensure that staff adhere to the Access Policy for Planned Care Services and APN guidelines for managing patients attending the Unit.

6. To ensure all clinic notes are prepared ready for clinicians/nursing staff according to the agreed procedures.

7. To ensure that all telephone calls are dealt with in an appropriate manner and within an acceptable time frame. Any queries that cannot be resolved to be directed to Line Managers.

8. To ensure all staff working in the team are familiar with each others roles and provide support and arrange cover for annual leave and sickness whenever possible.

9. To ensure that the Line Managers are kept informed of concerns over waiting times, development needs and staff performance issues.

10. To assist in arranging additional bookings, as directed by the Line Managers.

For further details please see the attached JD & PS

Person Specification

Qualifications

Essential

• oProven GSCE in English Language & Maths GCSE or equivalent, grades 4-9 (A-C)
• oNVQ level 3 in either business administration or related subject or equivalent demonstrable experience

Desirable

• oECDL

Knowledge & Experience

Essential

• oPrevious demonstrable clerical experience
• oPrevious demonstrable experience of working within a large clinical setting
• oComputer literate

Desirable

• oDemonstrable experience of working within a large clinical setting
• oProven working knowledge of iPM & Aria systems

Aptitude & Abilities

Essential

• oExcellent organisational skills.
• oAbility to communicate at all levels.
• oExcellent telephone manner.

Desirable

• oAbility to work well within a busy environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Derriford Hospital

Plymouth

PL6 7PH

Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)