University Hospitals Plymouth NHS Trust

Customer Service Apprentice - Virtual Ward

The closing date is 09 July 2025

Job summary

To provide clerical, administration and reception support to the Virtual Ward admin Coordinators. This is an apprenticeship training role where you will complete tasks which are mentioned in this job description and this will increase throughout your apprenticeship journey. This job role will be a supervised and you will be allowed time to complete your apprenticeship during your working hours.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

This post is part of a professional multi-skilled team working within the Virtual Ward Team. The key responsibilities of this role are the efficient receptionist and administration duties with strict adherence and compliance to the Trust Access Policy.

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Date posted

25 June 2025

Pay scheme

Other

Salary

£14,722 a year £14,722 Per Annum

Contract

Apprenticeship

Duration

15 months

Working pattern

Full-time

Reference number

216-AM-M7278534-AP

Job locations

Derriford Hospital

Derriford Road

Plymouth

PL6 8DH

Job description

Job responsibilities

The jobholder would be trained on the job through a combination of instruction and practice and by attending Case note, Data Protection and iPMS training.

To ensure that a firm understanding is obtained of Trust Waiting List & Access policies and be able to work to this guidance.

To ensure that all administration processes are dealt with in accordance with trust policies..

To ensure that a clear understanding is obtained surrounding Data Quality, Data Protection and Patient Information Management System (iPMS) and be able to work within these guidelines at all times.

To ensure that an Individual Performance Review is obtained from the Clinical Administration Manager on an annual basis.

To ensure that any loose documents are filed in the appropriate section and to tidy and repair damaged Health Record Folders.

To complete referral forms for treatment with Urgent care nursing team

To attend meetings with all levels of staff to provide updates and any required changes.

To attend all safety briefings in the morning and afternoons.

Give admin support during AGP and Registrar patient reviews

To assist in informal training by showing other members of staff or NVQ students the job as requested.

To receive and deal with confidential telephone enquiries from patients and be able to handle patients complaints. Patients may be anxious or difficult to communicate with and there may also be language barriers.

To request hospital Health Record Folders from central storage in time to ensure adequate preparation.

For further details please see attached JD&PS.