University Hospitals Plymouth NHS Trust

Health Care Support Worker (HCSW)

The closing date is 26 May 2025

Job summary

A Health Care Support Worker (HCSW) is a core member of the team delivering personalcare to patients and supporting registered practitioners to deliver high quality, compassionatecare.

You will carry out a range of non-clinical healthcare tasks, under the direct supervision of the registered healthcare practitioner. Your role is to provide compassionate care, to agreed quality standards and in accordance with Trust values.

There will be opportunities to develop your knowledge and skills, specific to your individual needs. Training will be provided to ensure you have the required core skills and skills set specific to your area of work. You will also be supported to obtain your care certificate if you do not have this qualification.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

1. Develop the skills to obtain consent prior to giving care in accordance with Trust policies.2. Under supervision follow individual patient care plans and report any changes immediately to the Registered Nurse/Assistant Practitioner.3. Participate in basic patient assessment whilst providing personal care and feeding back to the registered nurse to ensure high standards of care, in particular relating to skinintegrity and the alertness of the patient4. Practice safe standards of care to patients following Trust guidelines and policies and be able to concentrate for periods throughout the day with occasional interruptions.5. Ensure care is given in accordance with the infection prevention and health and safety policies and procedures.6. Ensure that the patients bed space is clean, tidy, and accessible and that the person has what they need within easy reach.7. Develop the skills to actively facilitate self-care and independence with patients.8. Promote health education specific to the clinical area and in line with national and local policies9. Develop the skills to maintain effective record keeping and communication with patients, relatives, and members of the Multidisciplinary team regarding all aspects of caredemonstrating a range of appropriate communication skills.10. Ensuring equipment and stores are well maintained, taking appropriate action if the equipment is faulty11. Work effectively as part of a team

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. Tavistock is a small market town on the western edge of Dartmoor National Park. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Details

Date posted

12 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year £24,169 Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

216-LH-M7140615

Job locations

Tavistock Medical Ward

Spring Hill

Tavistock

PL19 8LD


Job description

Job responsibilities

1. Develop the skills to obtain consent prior to giving care in accordance with Trust policies.

2. Under supervision follow individual patient care plans and report any changes immediately to the Registered Practitioner.

3. Demonstrate care and compassion to patients, carers, and relatives to help ensure high-quality person-centred patient care is delivered at all times.

4. Undertake basic patient assessment whilst providing personal care and feeding back to the Registered Practitioner to ensure high standards of care, in particular relating to skin integrity and the alertness of the patient.

5. Practice safe standards of care to patients following Trust guidelines and policies and be able to concentrate for periods throughout the day with occasional interruptions.

6. Ensure care is given in accordance with the infection prevention and health and safety policies and procedures.

7. Ensure that the patients bed space is clean, tidy, and accessible and that the person has what they need within easy reach.

8. Develop the skills to actively facilitate self-care and independence with patients.

9. Undertake personal care duties.

10. Supporting with toileting, bathing, dressing, and feeding. Recording oral fluid balance and nutrition.

11. Promote health education specific to the clinical area and in line with national and local policies.

12. Develop the skills to maintain effective record keeping and communication with patients, relatives, and members of the Multidisciplinary team regarding all aspects of care demonstrating a range of appropriate communication skills, where there may be barriers to understanding.

13. Ensuring equipment and stores are well maintained, taking appropriate action if the equipment is faulty.

14. Work effectively as part of a team.

15. The HCSW is responsible for inputting information into the electronic patient record where applicable and also into patients written records. Comply with all relevant legislation and local policies regarding confidentiality and access to medical records.

For further details please see the attached JD & PS

Job description

Job responsibilities

1. Develop the skills to obtain consent prior to giving care in accordance with Trust policies.

2. Under supervision follow individual patient care plans and report any changes immediately to the Registered Practitioner.

3. Demonstrate care and compassion to patients, carers, and relatives to help ensure high-quality person-centred patient care is delivered at all times.

4. Undertake basic patient assessment whilst providing personal care and feeding back to the Registered Practitioner to ensure high standards of care, in particular relating to skin integrity and the alertness of the patient.

5. Practice safe standards of care to patients following Trust guidelines and policies and be able to concentrate for periods throughout the day with occasional interruptions.

6. Ensure care is given in accordance with the infection prevention and health and safety policies and procedures.

7. Ensure that the patients bed space is clean, tidy, and accessible and that the person has what they need within easy reach.

8. Develop the skills to actively facilitate self-care and independence with patients.

9. Undertake personal care duties.

10. Supporting with toileting, bathing, dressing, and feeding. Recording oral fluid balance and nutrition.

11. Promote health education specific to the clinical area and in line with national and local policies.

12. Develop the skills to maintain effective record keeping and communication with patients, relatives, and members of the Multidisciplinary team regarding all aspects of care demonstrating a range of appropriate communication skills, where there may be barriers to understanding.

13. Ensuring equipment and stores are well maintained, taking appropriate action if the equipment is faulty.

14. Work effectively as part of a team.

15. The HCSW is responsible for inputting information into the electronic patient record where applicable and also into patients written records. Comply with all relevant legislation and local policies regarding confidentiality and access to medical records.

For further details please see the attached JD & PS

Person Specification

Knowledge & Experience

Essential

  • oBe able to work as a member of a team
  • oDemonstrable experience of time management and prioritising work
  • oUnderstands and committed to a caring approach to patients & relatives

Desirable

  • oDemonstrable experience of providing care in a healthcare or social setting

Qualifications

Essential

  • oTraining and qualifications are provided to enable the HCSW to comply with mandatory HCSW standards where you will obtain either: Vocational Qualification at Level 2 or equivalent relevant experience. Note that if you are new to care, training will be provided to NVQ Level 2 or equivalent.

Desirable

  • oLevel 2 QCF Diploma in Clinical Healthcare support, OR
  • oLevel 2 NVQ in Healthcare Health & Social Care, OR
  • oLevel 2 in Health & Social Care (NVQ, QCF, RQF)
  • oGCSE A*- D in English Language, or equivalent (e.g. Certificate in Adult Literacy at Level 1)
  • oGCSE A* - D, or equivalent in Mathematics (e.g. Certificate in Adult Numeracy at Level 1)

Aptitude & Abilities

Essential

  • oEffective and appropriate communication skills both written and verbal
  • oAble to complete appropriate documentation accurately
  • oCommitted to providing high quality patient care

Desirable

  • oDemonstrate an awareness of healthcare work and policies and procedures.
Person Specification

Knowledge & Experience

Essential

  • oBe able to work as a member of a team
  • oDemonstrable experience of time management and prioritising work
  • oUnderstands and committed to a caring approach to patients & relatives

Desirable

  • oDemonstrable experience of providing care in a healthcare or social setting

Qualifications

Essential

  • oTraining and qualifications are provided to enable the HCSW to comply with mandatory HCSW standards where you will obtain either: Vocational Qualification at Level 2 or equivalent relevant experience. Note that if you are new to care, training will be provided to NVQ Level 2 or equivalent.

Desirable

  • oLevel 2 QCF Diploma in Clinical Healthcare support, OR
  • oLevel 2 NVQ in Healthcare Health & Social Care, OR
  • oLevel 2 in Health & Social Care (NVQ, QCF, RQF)
  • oGCSE A*- D in English Language, or equivalent (e.g. Certificate in Adult Literacy at Level 1)
  • oGCSE A* - D, or equivalent in Mathematics (e.g. Certificate in Adult Numeracy at Level 1)

Aptitude & Abilities

Essential

  • oEffective and appropriate communication skills both written and verbal
  • oAble to complete appropriate documentation accurately
  • oCommitted to providing high quality patient care

Desirable

  • oDemonstrate an awareness of healthcare work and policies and procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Tavistock Medical Ward

Spring Hill

Tavistock

PL19 8LD


Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Tavistock Medical Ward

Spring Hill

Tavistock

PL19 8LD


Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Ward Sister

Helen Gregory

helen.gregory4@nhs.net

01752436112

Details

Date posted

12 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year £24,169 Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

216-LH-M7140615

Job locations

Tavistock Medical Ward

Spring Hill

Tavistock

PL19 8LD


Supporting documents

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