Job summary
To provide administrative support to Tavistock Hospital and Tavistock clinic. Key responsibilities included, arriving reception administrative duties and the booking of Outpatient clinics. The job holder will be required to work predominantly within Tavistock Clinic but will be required to cover the same level of work in Tavistock Hospital at the request of the Tavistock Admin manager, when required to cover sickness, annual leave, or times of operational pressure.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification***
Main duties of the job
To ensure the reception area runs efficiently and to provide a high level of customer service to service users. Ensuring all Outpatient clinics booked by the Tavistock admin team are full utilised and patient hospital notes are available in a timely manner for clinic. Booking future appointments at the request of Service users, analysis with parents to ensure they are able to attend.To admit patients to the Minor Injuries unit. Escalating any manor emergencies to the medical team.
- Arriving and departing of patients using a variety of computer systems.
- Being the face of the department
- Caring and compassionate approach to all patients and service users
- adhering to the Trust Core Values at all times
- Proving cover and support to colleagues based at Tavistock Hospital
- Flexible working approach across both sites
- supporting our stakeholders whilst running outpatient clinics from our sites
- Booking FUP Outpatient Appointments
- Ensuring all outcomes are completed at the end of each session
- Using Bookwise to book and cancel Outpatient rooms
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
Arriving and departing of patients using a variety of computer systems.Being the face of the departmentCaring and compassionate approach to all patients and service usersAdhering to the Trust Core Values at all timesProving cover and support to colleagues based at Tavistock HospitalFlexible working approach across both sitesSupporting our stakeholders whilst running outpatient clinics from our sitesBooking FUP Outpatient AppointmentsEnsuring all outcomes are completed at the end of each sessionUsing Bookwise to book and cancel Outpatient rooms
Job description
Job responsibilities
Arriving and departing of patients using a variety of computer systems.Being the face of the departmentCaring and compassionate approach to all patients and service usersAdhering to the Trust Core Values at all timesProving cover and support to colleagues based at Tavistock HospitalFlexible working approach across both sitesSupporting our stakeholders whilst running outpatient clinics from our sitesBooking FUP Outpatient AppointmentsEnsuring all outcomes are completed at the end of each sessionUsing Bookwise to book and cancel Outpatient rooms
Person Specification
KNOWLEDGE & EXPERIENCE
Essential
- oExperience using Microsoft office packages particularly word, outlook and excel.
- oExperience working with spreadsheets
- oExperience working with the general public
Desirable
- oPrevious experience in a large clinical setting
- oExperience using patient management systems
- oPrevious clerical experience
Qualifications
Essential
- oEducated to GCSE grade C and above/equivalent qualification or six months demonstrable experience in an administrative role.
- oNVQ Level 3 or equivalent
- oKeyboard skills
- oComputer literate
Desirable
APTITUDE & ABILITIES
Essential
- Good communication skills, written and verbal.
- Attention to detail
- Accuracy
- Time management skills
- Organisational skills
- Ability to work under pressure
- Good telephone manner
- Ability to maintain confidentiality
- Good customer services skills
DISPOSITION / ATTITUDE / MOTIVATION
Essential
- oAble to work on own and as a team
- oAble to cope under pressure
- oProactive, takes own initiative
OTHER FACTORS
Essential
- oA 'flexible' approach to work.
- oAble to learn what is required from all teams within the contact centre and administration.
Person Specification
KNOWLEDGE & EXPERIENCE
Essential
- oExperience using Microsoft office packages particularly word, outlook and excel.
- oExperience working with spreadsheets
- oExperience working with the general public
Desirable
- oPrevious experience in a large clinical setting
- oExperience using patient management systems
- oPrevious clerical experience
Qualifications
Essential
- oEducated to GCSE grade C and above/equivalent qualification or six months demonstrable experience in an administrative role.
- oNVQ Level 3 or equivalent
- oKeyboard skills
- oComputer literate
Desirable
APTITUDE & ABILITIES
Essential
- Good communication skills, written and verbal.
- Attention to detail
- Accuracy
- Time management skills
- Organisational skills
- Ability to work under pressure
- Good telephone manner
- Ability to maintain confidentiality
- Good customer services skills
DISPOSITION / ATTITUDE / MOTIVATION
Essential
- oAble to work on own and as a team
- oAble to cope under pressure
- oProactive, takes own initiative
OTHER FACTORS
Essential
- oA 'flexible' approach to work.
- oAble to learn what is required from all teams within the contact centre and administration.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
