Assistant Research Administrator

Job description

Job responsibilities

Research and Governance

1. Assist the clinical research team in co-ordinating a portfolio of studies.

2. Participate in Good Clinical Practice (GCP) training and ensures GCP compliance of self and team.

3. Support the team in on-going study coordination including:

Conducting site file maintenance to ensure study essential documents are version controlled and maintained according to regulatory requirements.

Update quality systems to record study information and enrolled patients details.

Coordinate and prepare documents for patient visits.

Respond to patients/carers telephone calls (who may at times be distressed) tactfully and professionally.

Book trial specific investigations and procedures.

Welcome patients to clinic appointments and prepare refreshments if required. Collecting prescriptions or investigation results.

4. Assist in study close out procedures including:

Preparing study documents for archiving following archiving procedures

5. Support internal audit and monitoring.

6. Support appropriate studies within PHNT/UHP and its partner organisations as appropriate.

Service Delivery and Improvement

1. Take a leading role in providing all aspects of general administration and clerical work for the clinical research team including but not exclusively:

Document preparation

Taking phone calls

Booking appointments

Email and fax correspondence

Completing letter templates

Maintaining databases & Data Entry Filing

Patient records requests and collection

Gaining signatures

Electronic Diary management and coordination

Reception duties

2. Provide meeting support by coordinating room bookings.

3. Contribute to service development by participating in admin team meetings.

4. Adhere to Standard Operational Procedures and policies without supervision.

5. Prioritise a busy workload and manage multiple tasks when frequently interrupted.

6. Provide cover during periods of absence for other administrator assistants.

7. Undertake all mandatory training and take part in personal development reviews.

8. Treat all persons encountered during the course of duties with respect and courtesy and maintain a standard of conduct which best represents the clinical trials team and the Trust.

9. Recognise the importance of and contribute to maintaining the health, safety and security of staff and patients.

Contribute to Patient and Public Involvement and Engagement activities across the department.

Resources

1. Responsible for ensuring study and office supplies are sustained by highlighting stock requirements.

2. Responsible for collecting and handling petty cash and travel expense claims for patients.

3. Responsible for liaising with other Trust departments to ensure that equipment is suitably maintained and in good working order.

Other Responsibilities

1. To take part in regular performance appraisal

Person Specification

Qualifications

Essential

• GCSEs including English and Mathematics grades A-C/4-9 (or equivalent level of qualification) or equivalent demonstrable experience
• NVQ Level 2 in Business and Administration or equivalent demonstrable experience

Desirable

• Good Clinical Practice Training

Knowledge and experience

Essential

• Excellent organisation skills.
• Proven working knowledge of Microsoft office packages (spreadsheets, databases, word processing and e-mail)
• Proven ability to communicate with staff and patient.
• Proven ability to prioritise workload to respond to changing demands
• Excellent telephone manner and written communication
• Demonstrable administrative or clerical experience

Desirable

• Proven understanding of the clinical research process including Good Clinical Practice
• Demonstrable clinical research experience
• Previous employment in a healthcare setting.

Aptitude and Abilities

Essential

• Enthusiastic, motivated and committed to developing a professional service
• A flexible approach to work and the needs of the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Birch Day Case Unit, Research Office, Level 8

Derriford Hospital

Plymouth

PL6 8DH

Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)