Job summary
This is an exciting opportunity for an enthusiastic, capable and motivated individual to join the Lumbar Spine Pathway administrative team as a part time medical secretary.
The role is interesting and demanding, and will require someone who is flexible, able to work well within a busy environment, and can demonstrate their ability to prioritise and organise their workload.
The ideal candidate must have a flexible 'can do' attitude and the ability to use own initiative with excellent communication/interpersonal and IT skills.
The working hours will be Monday - 7.5 hours, Tuesday 7.5 hrs and Wednesday - 6.75 hours per day.
Previous candidates need not to apply
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
To provide the booking, administrative and secretarial support for the Lumbar Spine Pathway.
To provide daily coordination and organisation of referrals received into the pathway ensuring appropriate booking process takes place. To provide support and preparation of notes for clinics.
To provide typing service for all resulting correspondence.
Supervise and line manager support secretary/admin assistant
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
1. To be responsible for the administrative and secretarial services to the Lumbar Spine Pathway service.
2. To take appropriate action with regard to telephone calls from patients, GPs and other Agencies using initiative within broad guidelines outlined by trust and departmental policies.
3. Dealing face to face with patients, carers and other professional visiting the department, dealing appropriately with their enquiries and seeking advice when necessary.
4. Prioritise own workload including typing, management of appointments and waiting lists, collection of statistics. Provide guidance for other staff regarding prioritisation of their tasks.
5. To manage the waiting list for Lumbar Spine Pathway (within local parameters taking appropriate action if deviations occurs).
6. To support ESP in all systems relating to pathway.
7. To arrange appointments clinics using Choose and Book and iPM Waiting list management system.
8. To co-ordinate the speciality waiting lists and adhere to the Waiting List Policy
Job description
Job responsibilities
1. To be responsible for the administrative and secretarial services to the Lumbar Spine Pathway service.
2. To take appropriate action with regard to telephone calls from patients, GPs and other Agencies using initiative within broad guidelines outlined by trust and departmental policies.
3. Dealing face to face with patients, carers and other professional visiting the department, dealing appropriately with their enquiries and seeking advice when necessary.
4. Prioritise own workload including typing, management of appointments and waiting lists, collection of statistics. Provide guidance for other staff regarding prioritisation of their tasks.
5. To manage the waiting list for Lumbar Spine Pathway (within local parameters taking appropriate action if deviations occurs).
6. To support ESP in all systems relating to pathway.
7. To arrange appointments clinics using Choose and Book and iPM Waiting list management system.
8. To co-ordinate the speciality waiting lists and adhere to the Waiting List Policy
Person Specification
Knowledge
Essential
- Previous demonstrable A&C experience
- Demonstrable recent audio + copy typing experience
- Previous demonstrable experience of appointment systems and waiting list policy
Desirable
- Demonstrable Bighand experience
- Previous demonstrable experience of waiting list management using patient management systems
Qualifications
Essential
- 5 GCSEs grade 9-4 (A - C grade) or equivalent qualification or equivalent demonstrable experience
- OCR 3 standard or equivalent
Aptitude and Abilities
Essential
- Ability to accurately touch and audio type
- Excellent communication and interpersonal skills
- Ability to work calmly and methodically in a busy working environment with a busy and varied workload
- Time management skills
Person Specification
Knowledge
Essential
- Previous demonstrable A&C experience
- Demonstrable recent audio + copy typing experience
- Previous demonstrable experience of appointment systems and waiting list policy
Desirable
- Demonstrable Bighand experience
- Previous demonstrable experience of waiting list management using patient management systems
Qualifications
Essential
- 5 GCSEs grade 9-4 (A - C grade) or equivalent qualification or equivalent demonstrable experience
- OCR 3 standard or equivalent
Aptitude and Abilities
Essential
- Ability to accurately touch and audio type
- Excellent communication and interpersonal skills
- Ability to work calmly and methodically in a busy working environment with a busy and varied workload
- Time management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
