Receptionist

University Hospitals Plymouth NHS Trust

This job is now closed

Job summary

An exciting opportunity has arisen for an enthusiastic, reliable and motivated individual to join the medical imaging reception team.

We are looking for people who will enjoy working as part of a busy and vibrant team, who are able to prioritise their workload, and who can remain calm under pressure.

The successful candidate will need to demonstrate a good level of education to GCSE level in English and Maths or NVQ Level 2 standard or experience, with the ability to use and learn computerised systems. Applicants should demonstrate a mature and responsible attitude, be proactive and be able to use their initiative.

Plymouth Hospitals NHS Trust is an equal opportunities employer and is working towards a smoke-free working environment. Under the Trust's Green Commuter Strategy, onsite parking is restricted.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

To assist with telephone calls from patients, GPs and other Agencies in a courteous and helpful manner.

Dealing face to face with patients, carers and other professionals visiting the department, seeking advice when appropriate.

Assist with the tracing of patient notes.

To attend when possible appropriate training and development opportunities

To undertake other reasonable duties at the discretion of your Line Manager and the Imaging Directorate Office or a member of the Imaging team.

About us

We are a people business - where every member of staff matters andcan make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence, and great customer care. The Trust has great opportunities for career development in a highly progressive working environment.

We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process, please contact the recruitment team on 01752 431577 or emailnatasha.marsh1@nhs.net .

We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Date posted

25 November 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year £23,615 Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

216-LH-C6772441

Job locations

Reception at Derriford Hospital and Radiology Academy with the Imaging department.

Derriford Rd

Plymouth

PL6 8DH

Job description

Job responsibilities

To greet all visitors/patients who enter the department and approach theReception Desk. Providing an efficient service, including the reception of staff, patients, and visitors to the department.

To ensure as far as possible, that the Receptionist is always available in the reception area.

To be responsible for the general quality and appearance of the reception area.

To receive all incoming post and process in a timely manner, and ensure alloutgoing post is similarly processed.

Communication with stakeholders including trainees, clinicians, managers,patients, other colleagues, and workers from other agencies.

Recording, archiving, and recalling files as necessary.

To be involved in trainee satisfaction surveys, risk assessments and staff questionnaires, as required by the departmental management team.

To be available, once fully trained, to assist within the bookings team and book patients where required.

For further details please see the attached JD & PS

Job description

Job responsibilities

To greet all visitors/patients who enter the department and approach theReception Desk. Providing an efficient service, including the reception of staff, patients, and visitors to the department.

To ensure as far as possible, that the Receptionist is always available in the reception area.

To be responsible for the general quality and appearance of the reception area.

To receive all incoming post and process in a timely manner, and ensure alloutgoing post is similarly processed.

Communication with stakeholders including trainees, clinicians, managers,patients, other colleagues, and workers from other agencies.

Recording, archiving, and recalling files as necessary.

To be involved in trainee satisfaction surveys, risk assessments and staff questionnaires, as required by the departmental management team.

To be available, once fully trained, to assist within the bookings team and book patients where required.

For further details please see the attached JD & PS

Person Specification

Qualifications

Essential

oGCSE level 4-9 (A-C) in English and Maths
oGood level of general education including evidence of key skills in numeracy and literacy

Desirable

oIT / computing qualification

Knowledge and Experience

Essential

oDemonstrable experience within a similar role
oDemonstrable administrative and/or secretarial experience

Desirable

oDemonstrable experience working within a large clinical setting

Aptitude & Abilities

Essential

oDemonstrate good IT and keyboard skills
oDemonstrate good communication skills; written, verbal and electronic with ability to communicate with people at all levels

Person Specification

Qualifications

Essential

oGCSE level 4-9 (A-C) in English and Maths
oGood level of general education including evidence of key skills in numeracy and literacy

Desirable

oIT / computing qualification

Knowledge and Experience

Essential

oDemonstrable experience within a similar role
oDemonstrable administrative and/or secretarial experience

Desirable

oDemonstrable experience working within a large clinical setting

Aptitude & Abilities

Essential

oDemonstrate good IT and keyboard skills
oDemonstrate good communication skills; written, verbal and electronic with ability to communicate with people at all levels

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Reception at Derriford Hospital and Radiology Academy with the Imaging department.

Derriford Rd

Plymouth

PL6 8DH

Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Reception at Derriford Hospital and Radiology Academy with the Imaging department.

Derriford Rd

Plymouth

PL6 8DH

Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Reception Admin Manager

Natasha Marsh

natasha.marsh1@nhs.net

01752431775

Date posted

25 November 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year £23,615 Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

216-LH-C6772441

Job locations

Reception at Derriford Hospital and Radiology Academy with the Imaging department.

Derriford Rd

Plymouth

PL6 8DH

Supporting documents

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