Job summary
We are looking to recruit a clerical and Administrative support to join our Plastic surgery Trauma Team at Derriford.
To provide data collection for the purpose of audit and reporting the effectiveness of the services
To extract and collate data required for the mandatory collection of burns to external organisations.
Specifically data collection to comply with IBID mandatory collection.
Working in a number of clinical areas within UHPNT including ED, Lynher ward, paediatrics, outpatient services.
Validation of audit data to ensure accuracy and completeness.
Administration for follow up clinics and cover leave for the clerical officer at the front desk in Plastic surgery trauma clinic.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
To provide clerical and administrative support in the appointed area within the Service Line ensuring strict compliance with Trust policies and procedures
To act as a key member of the clinical team collecting data for burns.
To advise and support the clinicians in the development of safe and effective burns and plastic reconstructive surgery care pathways by way of data collection and audit
To manage follow up planned clinics
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
Provide excellent customer service to all service stakeholders, in an efficient and effective manner promoting the service and adhering to agreed quality standards and maintaining confidentiality at all times.
For further details please see attached Job description & Person Specification.
Job description
Job responsibilities
Provide excellent customer service to all service stakeholders, in an efficient and effective manner promoting the service and adhering to agreed quality standards and maintaining confidentiality at all times.
For further details please see attached Job description & Person Specification.
Person Specification
Knowledge & Experience
Essential
- Administrative demonstrable experience in a busy, customer-focused environment.
- Customer Service demonstrable experience
- Confidentiality & Data Protection
- Demonstrable experience using IT Systems
Qualifications
Essential
- Demonstrable experience and recognised qualification in office skills equivalent to NVQ level 3/Keyboard skills (NVQ3/RSA3) or equivalent demonstrable experience
- Proven knowledge attained a comprehensive secondary education and evidence of further education
Desirable
- ECDL qualification or equivalent (Word, Excel, PowerPoint)
Aptitude & Abilities
Essential
- Proven ability to work effectively in a team
- Ability to work within a busy working environment and able to multi-task
- Proven organisational skills and the ability to prioritise
- Demonstrable skill in good attention to detail and accuracy
- Proven ability to research queries and analyse information
- Proven ability to work flexibly to respond to changing service priorities
- Proven ability to work to deadlines
- Ability to deal with all issues sensitively and in a confidential manner
Disposition/Attitude/Motivation
Essential
- Ability to work on own initiative
- Organised and Methodical
- Reliable/conscientious
- Team player
- Professional Manner
- Customer Focused
- Reliable Attendance Record
Other Factors
Essential
- Positive and flexible approach to work
Person Specification
Knowledge & Experience
Essential
- Administrative demonstrable experience in a busy, customer-focused environment.
- Customer Service demonstrable experience
- Confidentiality & Data Protection
- Demonstrable experience using IT Systems
Qualifications
Essential
- Demonstrable experience and recognised qualification in office skills equivalent to NVQ level 3/Keyboard skills (NVQ3/RSA3) or equivalent demonstrable experience
- Proven knowledge attained a comprehensive secondary education and evidence of further education
Desirable
- ECDL qualification or equivalent (Word, Excel, PowerPoint)
Aptitude & Abilities
Essential
- Proven ability to work effectively in a team
- Ability to work within a busy working environment and able to multi-task
- Proven organisational skills and the ability to prioritise
- Demonstrable skill in good attention to detail and accuracy
- Proven ability to research queries and analyse information
- Proven ability to work flexibly to respond to changing service priorities
- Proven ability to work to deadlines
- Ability to deal with all issues sensitively and in a confidential manner
Disposition/Attitude/Motivation
Essential
- Ability to work on own initiative
- Organised and Methodical
- Reliable/conscientious
- Team player
- Professional Manner
- Customer Focused
- Reliable Attendance Record
Other Factors
Essential
- Positive and flexible approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
