Job summary
To provide managerial and administrative support to the Service Line Manager and Service Line Director for the operational management of patient services in delivering of key clinical, activity and efficiency standards and financial targets.
To take responsibility and accountability for leading designated projects within the service lines and sub-specialities, as directed by the Service Line Cluster Manager.
To deputise for the Service Line Cluster Manager as and when required.
To provide direct line and some budgetary management for the supporting administrative staff for those patient pathways within the Trusts policy guidance.
***Please note that applications from temporary workers who have been engaged with the Trust for a minimum of 3 months are welcome.***
Main duties of the job
The job role will require leadership and management for the supporting administrative staff, developing a flexible workforce to meet the ever changing needs of the service within a managed financial envelope.
The job role will deliver expertise with regards to access targets for the patient pathways, analysing demand and capacity to maximise use of resources and eliminate waste.
The job role will support the Service Line Cluster Manager in the delivery of a safe and efficient service across all specialties
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
Operational
- Management responsibility for the day to day operational management of the ENT &Audiology Service line. This includes:
- Ensuring all waiting lists/PTLs and data quality reports are managed as per Trust guidelines
- Ensuring the consultant rota is up to date and accurate
- Maintaining an overview of the junior doctor rotas offering advice and support to management and rota office team with regards to leave, sickness.
- The timely and reasonable resolution of all theatre and outpatient issues using but not exhausted by emergencies, flexible session utilisation, leave, and sickness
- To ensure all standard access targets are met for all specialties in elective inpatient , daycase, cancer, outpatient and diagnostics
- Management of non-admitted RTT to maximise opportunities that reduce non-admitted backlog
- Management of admitted RTT to maximise opportunities that reduce admitted backlog
- To ensure the follow up outpatient backlog is reduced by undertaking validation, review administrative processes and continue to reduce new to follow up ratio by promoting new ways of working
- To deputise for the Service Line Cluster Manager when required, reporting to the Service Line Directors and Care Group Manager for any operational or performance issues
- To ensure data quality reports are checked and appropriate staff supported to amend where necessary
- To examine the Service Line dashboard and work to ensure it is accurate and up to date prior to month end close
- Work with the key personnel on dedicated service improvement projects with particular reference to access targets and efficiency markers
For further details, please see the attached JD.
Job description
Job responsibilities
Operational
- Management responsibility for the day to day operational management of the ENT &Audiology Service line. This includes:
- Ensuring all waiting lists/PTLs and data quality reports are managed as per Trust guidelines
- Ensuring the consultant rota is up to date and accurate
- Maintaining an overview of the junior doctor rotas offering advice and support to management and rota office team with regards to leave, sickness.
- The timely and reasonable resolution of all theatre and outpatient issues using but not exhausted by emergencies, flexible session utilisation, leave, and sickness
- To ensure all standard access targets are met for all specialties in elective inpatient , daycase, cancer, outpatient and diagnostics
- Management of non-admitted RTT to maximise opportunities that reduce non-admitted backlog
- Management of admitted RTT to maximise opportunities that reduce admitted backlog
- To ensure the follow up outpatient backlog is reduced by undertaking validation, review administrative processes and continue to reduce new to follow up ratio by promoting new ways of working
- To deputise for the Service Line Cluster Manager when required, reporting to the Service Line Directors and Care Group Manager for any operational or performance issues
- To ensure data quality reports are checked and appropriate staff supported to amend where necessary
- To examine the Service Line dashboard and work to ensure it is accurate and up to date prior to month end close
- Work with the key personnel on dedicated service improvement projects with particular reference to access targets and efficiency markers
For further details, please see the attached JD.
Person Specification
Knowledge and Experience
Essential
- oProven evidence of team/operational management
- oAbility to work autonomously
Desirable
- oUse of Demand and capacity tools
Aptitude and Abilities
Essential
- oDemonstrate track record of career advancement and delivery of targets /standards, both National and Local
- oExcellent communication skills written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels.
Desirable
- oProven evidence of presentation skills
Qualifications
Essential
- oProven evidence of continuing professional development
- oDemonstrable Project management Experience
- oEducated to degree level or postgraduate diploma or equivalent or demonstrable experience.
Person Specification
Knowledge and Experience
Essential
- oProven evidence of team/operational management
- oAbility to work autonomously
Desirable
- oUse of Demand and capacity tools
Aptitude and Abilities
Essential
- oDemonstrate track record of career advancement and delivery of targets /standards, both National and Local
- oExcellent communication skills written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels.
Desirable
- oProven evidence of presentation skills
Qualifications
Essential
- oProven evidence of continuing professional development
- oDemonstrable Project management Experience
- oEducated to degree level or postgraduate diploma or equivalent or demonstrable experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
