Job summary
We are looking for a Band 4 Macmillan Cancer Support Worker to support the Uro-oncology team in providing care for patients with urological cancers who are being treated in oncology.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
The post holder will act as a point of contact for patients and their carers, triaging calls and escalating complex and clinical concerns to the registered practitioners as appropriate. The post holder will be required to work independently, but under the guidance and supervision of the Lead Nurse for the uro-oncology clinical team to provide support and information to those affected by a cancer diagnosis. The post holder will be based within the clinical team for uro-oncology to support patients Living With and Beyond Cancer in line with the national Personalised Care in Cancer programme (PCC). They will also take a lead role in coordinating and initiating Holistic Needs Assessments, Treatment Summaries and assisting with provision of Health and Wellbeing support.
The Macmillan Cancer Support Worker will support the Uro-oncology Cancer Specialist Nurse Team based in oncology, MDTs and Mustard Tree to enhance the care and management of patients and also be required to collect data and prepare statistical reports.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100.We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
- Work with a range of clinical and non-clinical staff in the site specific cancer pathways
- Provide and receive complex information about patient care and interpret the patient plan for other clinical and non-clinical staff
- A key aspect of this role involves daily and direct (eg face to face and telephone) communication with patients, relatives and carers and other health professionals. The information and nature of communication required is sensitive due to the nature of cancer and therefore communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity
- To have a good knowledge and understanding of the Living with and beyond Cancer Pathway and understanding of cancer care and treatments available
- To provide non-clinical advice and information using good communication skills to navigate patients through what may be a time of great anxiety and where patients may be highly distressed
- Be aware of the individual physical and psychological needs of patients and report concerns to the registered practitioners so that any necessary treatment and/or reassurance can be given to maintain patient safety/well-being
- Encourage and support patients in resuming activities and making healthy lifestyle choices
- Coach patients and their carers to understand what signs and symptoms to be aware of that might indicate cause for concern and what they should do about them
- Assist with organising and requesting extra tests /service as required
- Following up and tracking results and acting on results in a timely, appropriate manner
- Support the delivery of patient education through LWBC events, focus and support group
- Provide basic advice and refer on or sign-post to other sources of support
- Co-ordinate and organise appointments and assessments as required and to exchange that information clearly and concisely dealing with anxiety, cultural or language difficulties
- Co-ordinate the handover with other Teams to facilitate safe and effective transition of care between services in order to provide seamless support for patients
- Facilitates communication between different clinical services to provide speedy service for patients with suspected cancer
- Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit
- To ensure that high standards of documentation and care planning for patients are maintained.
For further details please see attached JD&PS
Job description
Job responsibilities
- Work with a range of clinical and non-clinical staff in the site specific cancer pathways
- Provide and receive complex information about patient care and interpret the patient plan for other clinical and non-clinical staff
- A key aspect of this role involves daily and direct (eg face to face and telephone) communication with patients, relatives and carers and other health professionals. The information and nature of communication required is sensitive due to the nature of cancer and therefore communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity
- To have a good knowledge and understanding of the Living with and beyond Cancer Pathway and understanding of cancer care and treatments available
- To provide non-clinical advice and information using good communication skills to navigate patients through what may be a time of great anxiety and where patients may be highly distressed
- Be aware of the individual physical and psychological needs of patients and report concerns to the registered practitioners so that any necessary treatment and/or reassurance can be given to maintain patient safety/well-being
- Encourage and support patients in resuming activities and making healthy lifestyle choices
- Coach patients and their carers to understand what signs and symptoms to be aware of that might indicate cause for concern and what they should do about them
- Assist with organising and requesting extra tests /service as required
- Following up and tracking results and acting on results in a timely, appropriate manner
- Support the delivery of patient education through LWBC events, focus and support group
- Provide basic advice and refer on or sign-post to other sources of support
- Co-ordinate and organise appointments and assessments as required and to exchange that information clearly and concisely dealing with anxiety, cultural or language difficulties
- Co-ordinate the handover with other Teams to facilitate safe and effective transition of care between services in order to provide seamless support for patients
- Facilitates communication between different clinical services to provide speedy service for patients with suspected cancer
- Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit
- To ensure that high standards of documentation and care planning for patients are maintained.
For further details please see attached JD&PS
Person Specification
Knowledge & Experience
Essential
- Demonstrable health or administration experience in a similar role
- Demonstrable experience of multi-professional working
Desirable
- Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies
Qualifications
Essential
- NVQ level 4 in related subject or diploma or equivalent demonstrable experience.
- Willing to undertake further learning and development courses
Desirable
- Proven evidence of continued role development
Aptitude & Abilities
Essential
- IT skills
- Able to use own initiative and work without supervision
Desirable
- Ability to set up new role
Person Specification
Knowledge & Experience
Essential
- Demonstrable health or administration experience in a similar role
- Demonstrable experience of multi-professional working
Desirable
- Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies
Qualifications
Essential
- NVQ level 4 in related subject or diploma or equivalent demonstrable experience.
- Willing to undertake further learning and development courses
Desirable
- Proven evidence of continued role development
Aptitude & Abilities
Essential
- IT skills
- Able to use own initiative and work without supervision
Desirable
- Ability to set up new role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
