Job summary
An exciting opportunity has arisen for an enthusiastic, reliable and motivated individual to join the Physiotherapy administration team who deal with processing and appointing over 2000 outpatient referrals per month.
We are looking for people who will enjoy working as part of a busy and vibrant team, who are able to prioritise their workload, and who can work well in a busy environment.
The successful candidate will need to demonstrate a good level of education to GCSE level (A-C/9-4) in English and Maths or NVQ Level 2 standard , with the ability to use/learn computerised systems eg Tiara / iPMS as well as Microsoft office. Applicants should demonstrate a mature and responsible attitude , be proactive and be able to use their initiative.
Plymouth Hospitals NHS Trust is an equal opportunities employer and is working towards a smoke-free working environment. Under the Trust's Green Commuter Strategy, on site parking is restricted.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
To be part of a team in providing a full and comprehensive administration service for patients attending the department and for members of staff working within the OPD Physiotherapy Department.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
- A team member providing administration and clerical support to the Physiotherapy Department.
- To assist with telephone calls from patients, GPs and other Agencies in a courteous and helpful manner, referring to Line Manager or senior staff for advice when appropriate.
- Dealing face to face with patients, carers and other professionals visiting the department, seeking advice when appropriate.
- To arrange appointments for physiotherapy clinics in an efficient and timely manner.
- With support from line manager, to prioritise own workload including management of appointments and waiting lists, collection of statistics.
- Maintain up-to-date diary for the physiotherapists, particularly outpatient staff in order to effectively manage physiotherapy clinics.
- Maintaining an accurate filing system to ensure swift retrieval of documentation and information.
- Assist with the tracing of patient notes and x-rays using the Patient Information Management System (iPM).
- To be responsible for ensuring that senior staff are aware of any training requirements that you might have to allow your Continued Professional / Career development.
- To attend when possible appropriate training and development opportunities
Please see the attached JD for further details.
Job description
Job responsibilities
- A team member providing administration and clerical support to the Physiotherapy Department.
- To assist with telephone calls from patients, GPs and other Agencies in a courteous and helpful manner, referring to Line Manager or senior staff for advice when appropriate.
- Dealing face to face with patients, carers and other professionals visiting the department, seeking advice when appropriate.
- To arrange appointments for physiotherapy clinics in an efficient and timely manner.
- With support from line manager, to prioritise own workload including management of appointments and waiting lists, collection of statistics.
- Maintain up-to-date diary for the physiotherapists, particularly outpatient staff in order to effectively manage physiotherapy clinics.
- Maintaining an accurate filing system to ensure swift retrieval of documentation and information.
- Assist with the tracing of patient notes and x-rays using the Patient Information Management System (iPM).
- To be responsible for ensuring that senior staff are aware of any training requirements that you might have to allow your Continued Professional / Career development.
- To attend when possible appropriate training and development opportunities
Please see the attached JD for further details.
Person Specification
Qualifications
Essential
- oProven good standard of general education with GCSE English and Maths (at grade C or above/4-9) or equivalent qualification/ equivalent demonstrable experience in a similar role
Desirable
Knowledge or experience
Essential
- oRecent demonstrable experience of working with and directly communicating with a wide variety of people and the general public.
- oComputer skills and familiarity with Microsoft word, office and other programmes eg Excel
Desirable
- oDemonstrable experience of working in a hospital or healthcare environment
Abilities and Aptitude
Essential
- oGood (and proven) communication and interpersonal skills.
- oAbility to work within a team structure
Desirable
Person Specification
Qualifications
Essential
- oProven good standard of general education with GCSE English and Maths (at grade C or above/4-9) or equivalent qualification/ equivalent demonstrable experience in a similar role
Desirable
Knowledge or experience
Essential
- oRecent demonstrable experience of working with and directly communicating with a wide variety of people and the general public.
- oComputer skills and familiarity with Microsoft word, office and other programmes eg Excel
Desirable
- oDemonstrable experience of working in a hospital or healthcare environment
Abilities and Aptitude
Essential
- oGood (and proven) communication and interpersonal skills.
- oAbility to work within a team structure
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
