Job summary
**Position: Hotel Services - Patient Services Supervisor**
An exciting opportunity has arisen within University Hospitals Plymouth NHS Trust, Site Services Team, to play a crucial role in supporting the Hotel Services functions, including Housekeeping, Domestic, and Patient Catering. We are a dynamic and dedicated team committed to delivering exceptional services that enhance patient experiences and contribute to the overall success of our healthcare facility.
As a Hotel Services Supervisor, you will be an integral part of our operational leadership team, working in a fast-paced healthcare environment. We are seeking a people-oriented, enthusiastic, and motivated individual who is passionate about maintaining high standards and ensuring excellent customer satisfaction.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
**Key Responsibilities:**
- Provide staff support, fostering employee wellbeing and welfare through guidance and assistance
- Collaborate with the Hotel Services leadership team to oversee Housekeeping, Domestic, and Patient Catering functions.
- Maintain and promote excellent service standards in line with NHS Trust values.
- Engage with patients, visitors, and staff to ensure their needs are met promptly and professionally.
- Contribute to the development and implementation of innovative solutions to enhance service efficiency and quality.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100.
We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.
It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
**Qualifications and Skills:**
- Strong interpersonal and communication skills, with a genuine "people's person" attitude.
- Enthusiasm for maintaining high standards and a commitment to exceptional customer service.
- Ability to work effectively in a busy and dynamic team environment.
- Willingness to learn and develop leadership skills through our internal training program.
Job description
Job responsibilities
**Qualifications and Skills:**
- Strong interpersonal and communication skills, with a genuine "people's person" attitude.
- Enthusiasm for maintaining high standards and a commitment to exceptional customer service.
- Ability to work effectively in a busy and dynamic team environment.
- Willingness to learn and develop leadership skills through our internal training program.
Person Specification
Knowledge & Experience
Essential
- oCommitment to complete the training requirements of the role
- oDemonstrable experience of the cleaning and food or patient and waste movement industry
- oProven knowledge of Infection Control policy and procedures
- oProven knowledge of food safety and HACCP
- oProven awareness of special diet and food allergens
- oProven knowledge of health & safety and COSHH
Desirable
- oPrevious Hotel Services or demonstrable portering experience within an acute clinical setting
- oDemonstrable experience in a supervisory role
Qualifications
Essential
- oNVQ Level 3 in relevant subject or equivalent demonstrable experience
- oCIEH Level 3 Food Safety or commitment to achieve within 9 month secondment
- oWilling to undertake further training relevant to the position.
Desirable
- oLevel 3 ILM - Institute of Leadership & Management
Aptitude & Abilities
Essential
- oExcellent interpersonal and communication skills
- oComputer literate, able to use Word, Excel, Outlook.
- oUnderstanding of and commitment to equality of opportunity and good working relationships
- oAble to prioritise effectively and manage deadlines.
- oAble to analyse and manipulate staff rosters to ensure best use of resources
- oAble to use and demonstrate use of electrical cleaning equipment
- oAble to investigate incidents and complaints and implement the actions required to prevent reoccurrence.
Person Specification
Knowledge & Experience
Essential
- oCommitment to complete the training requirements of the role
- oDemonstrable experience of the cleaning and food or patient and waste movement industry
- oProven knowledge of Infection Control policy and procedures
- oProven knowledge of food safety and HACCP
- oProven awareness of special diet and food allergens
- oProven knowledge of health & safety and COSHH
Desirable
- oPrevious Hotel Services or demonstrable portering experience within an acute clinical setting
- oDemonstrable experience in a supervisory role
Qualifications
Essential
- oNVQ Level 3 in relevant subject or equivalent demonstrable experience
- oCIEH Level 3 Food Safety or commitment to achieve within 9 month secondment
- oWilling to undertake further training relevant to the position.
Desirable
- oLevel 3 ILM - Institute of Leadership & Management
Aptitude & Abilities
Essential
- oExcellent interpersonal and communication skills
- oComputer literate, able to use Word, Excel, Outlook.
- oUnderstanding of and commitment to equality of opportunity and good working relationships
- oAble to prioritise effectively and manage deadlines.
- oAble to analyse and manipulate staff rosters to ensure best use of resources
- oAble to use and demonstrate use of electrical cleaning equipment
- oAble to investigate incidents and complaints and implement the actions required to prevent reoccurrence.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
