Job summary
To provide specialist IT Network engineering services for the University Hospitals Plymouth NHS Trust (UHPNT) and IT supported organisations. Provide expert guidance to Networks Engineers, support the Network Infrastructure lead and Network Manager. Investigate a range of complex IM&T issues. Provide expert opinion on matters relating to network infrastructure, IT infrastructure strategy, and emerging network technologies. Follow the relevant policies, standards, and practices. Primarily remote working with some on site duties.
The role is part of the Network on-call rota.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
To be a lead Network Infrastructure Engineer in support of the Plymouth Health Community network infrastructure. Day to day duties include progressing of planned project work and troubleshooting of user-submitted Helpdesk tickets. The successful candidate will have excellent communication skills and represent the Trust when attending face-to-face and virtual meetings with suppliers and other stakeholders on a variety of topics relating to network infrastructure. They will offer expert guidance to the Network Engineers, Network Infrastructure Team Lead, Network Manager, and be willing to carry out their own research to fill knowledge gaps.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
- To be a lead specialist network engineer in support of the Plymouth Health Community network and telephony infrastructure including:
- LAN, WLAN & WAN
- Computer network security Firewalls, encryption, and authentication
- TCP/IP including DNS and DHCP
- VPN
- NAC
- BGP
- STP
- OSPF
- To manage the Trusts Comms Rooms including:
- Access / Security
- Environment issues heat and power usage
- Panel patching standards
- Network space allocation
- Tidiness
- Disposal of redundant equipment using Trust process
- To analyse, investigate and resolve highly complex queries, problems, and users requirements of the network infrastructure, liaising with the Corporate Systems, Systems Operations and End User Compute professionals where necessary.
- To introduce, adapt, test, improve, repair and maintain the network infrastructure equipment ensuring that equipment operating system and software/firmware are at the correct revision level, completing Change Management Requests where necessary.
- To configure networking equipment, ensuring appropriate access control and management of the secure systems.
- To ensure the maximum availability of the network including Disaster Recovery planning and implementation, involving out of hours work where necessary.
- To provide specialist advice, implement, enforce, monitor, report incidents and assist the investigation into breaches of the IT security policies, ensuring safe and appropriate use of computer network resources.
- To develop and redesign the teams working practices, procedures and documentation, ensuring a quality first approach.
- Monitor network performance and availability.
- Assist in the management of the networks licensing position.
Planning Support - Ensure that the Network Manager has the appropriate technical information to lead and represent the interests of the Network Team and the teams remit at all levels.
- Proactively create reports and insights to support strategy and management of the network environment and the resources contained within.
- To plan, design, cost, develop, procure, and install the network infrastructure enhancement relating to the development of new business systems.
- To project manage the strategic telecommunications projects for the research, development, and introduction of new technologies.
Human Resources - To assist the recruitment, training, and allocation of work of IT Network Team engineers.
- To assist the Network Manager in the day to day running of the team.
- To deputise on occasions for the Network Manager. Deputising duties to include, but not limited to, the day-to-day management of the team and attending Technical Services Management meetings.
Strategy - Assist the IT Head of Programme Management and Infrastructure and the IT Network Manager in the development of the IT Infrastructure strategy for the Plymouth Health Community, including the testing of new technologies.
- Assist in the management and procurement of licences and certificate renewals
Communication & working relationships To communicate highly complex multi-stranded IT infrastructure issues to:
- Users - covers all Health Community staff and the general public
- Various staff in other NHS organisations:
- General Practitioners, Strategic Health Authority and other health organisations in South & West Devon
- Commercial IT server system Consultants, Suppliers, Installation and Maintenance Engineers.
Other - This post is part of the IM&T Network On-Call Rota which provides critical network infrastructure support out of business hours.
- The post holder is expected to work beyond normal worked hours to resolve any critical failures of the Plymouth Health Communitys telephone and computer infrastructure.
- Infrastructure upgrades often require working outside of normal working hours.
Job description
Job responsibilities
- To be a lead specialist network engineer in support of the Plymouth Health Community network and telephony infrastructure including:
- LAN, WLAN & WAN
- Computer network security Firewalls, encryption, and authentication
- TCP/IP including DNS and DHCP
- VPN
- NAC
- BGP
- STP
- OSPF
- To manage the Trusts Comms Rooms including:
- Access / Security
- Environment issues heat and power usage
- Panel patching standards
- Network space allocation
- Tidiness
- Disposal of redundant equipment using Trust process
- To analyse, investigate and resolve highly complex queries, problems, and users requirements of the network infrastructure, liaising with the Corporate Systems, Systems Operations and End User Compute professionals where necessary.
- To introduce, adapt, test, improve, repair and maintain the network infrastructure equipment ensuring that equipment operating system and software/firmware are at the correct revision level, completing Change Management Requests where necessary.
- To configure networking equipment, ensuring appropriate access control and management of the secure systems.
- To ensure the maximum availability of the network including Disaster Recovery planning and implementation, involving out of hours work where necessary.
- To provide specialist advice, implement, enforce, monitor, report incidents and assist the investigation into breaches of the IT security policies, ensuring safe and appropriate use of computer network resources.
- To develop and redesign the teams working practices, procedures and documentation, ensuring a quality first approach.
- Monitor network performance and availability.
- Assist in the management of the networks licensing position.
Planning Support - Ensure that the Network Manager has the appropriate technical information to lead and represent the interests of the Network Team and the teams remit at all levels.
- Proactively create reports and insights to support strategy and management of the network environment and the resources contained within.
- To plan, design, cost, develop, procure, and install the network infrastructure enhancement relating to the development of new business systems.
- To project manage the strategic telecommunications projects for the research, development, and introduction of new technologies.
Human Resources - To assist the recruitment, training, and allocation of work of IT Network Team engineers.
- To assist the Network Manager in the day to day running of the team.
- To deputise on occasions for the Network Manager. Deputising duties to include, but not limited to, the day-to-day management of the team and attending Technical Services Management meetings.
Strategy - Assist the IT Head of Programme Management and Infrastructure and the IT Network Manager in the development of the IT Infrastructure strategy for the Plymouth Health Community, including the testing of new technologies.
- Assist in the management and procurement of licences and certificate renewals
Communication & working relationships To communicate highly complex multi-stranded IT infrastructure issues to:
- Users - covers all Health Community staff and the general public
- Various staff in other NHS organisations:
- General Practitioners, Strategic Health Authority and other health organisations in South & West Devon
- Commercial IT server system Consultants, Suppliers, Installation and Maintenance Engineers.
Other - This post is part of the IM&T Network On-Call Rota which provides critical network infrastructure support out of business hours.
- The post holder is expected to work beyond normal worked hours to resolve any critical failures of the Plymouth Health Communitys telephone and computer infrastructure.
- Infrastructure upgrades often require working outside of normal working hours.
Person Specification
Knowledge & Experience
Essential
- Graduate calibre professional with demonstrable experience supporting and managing enterprise scale computer and telephone network infrastructures.
- In-depth proven knowledge and demonstrable experience of specialist networking technologies including IP addressing, Ethernet switching and network routing, both wired and wireless, across Local Area Network and Wide Area Network environments.
- In-depth proven knowledge of enterprise wireless networking.
- Demonstrable experience in network troubleshooting techniques using specialised tools such as the Fluke LAN Meter.
- Proven knowledge and demonstrable experience of cabling technologies including structured and fibre optic cabling specifications.
- Good keyboard/mouse skills with excellent PC skills and experience, especially with Microsoft Excel and Access.
- To be familiar with and adhere to the Health and Safety Policy and other Trust policies and procedures.
- Demonstrable experience of supporting and managing enterprise scale voice network infrastructures.
- In-depth proven knowledge and demonstrable experience of specialist voice networking technologies including: o IP Telephony, o Analogue telephone systems o Convergence
Desirable
- To be able to plan and implement IT projects in conjunction with IT and non-IT staff.
- Awareness: up to date with the NHS Programme for IT and other national directives.
- Demonstrable experience of working in a multidisciplinary team.
- Proven knowledge of the following would be a distinct advantage: oFirewall technology oSNMP Network Monitoring software oBasic scripting or automation
Qualifications
Essential
- Educated to an IT or Technical Master's degree level or Cisco Certified Networking Professional (CCNP) or equivalent demonstrable experience.
Desirable
- Industry recognised HP Accredited Integration Specialist (HP AIS) certifications obtained through short courses, extensive self-study and examination.
Aptitude & Abilities
Essential
- Ability to act on own initiative to solve highly complex technical problems within a short period of time.
- Ability to work effectively with critical network and system failures.
- Ability to plan, initiate and coordinate work programmes and make adjustments as required.
- The ability to work within a busy environment.
- Ability to prioritise effectively and communicate priorities to users and staff.
- Strong negotiation, interpersonal, time management and influencing skills with IT suppliers
- Effective communication skills, written and verbal.
- Ability to work with a wide range of staff
- Ability to concentrate for frequent and/or extended periods.
- Installations can involve physical effort, lifting and moving heavy and expensive IT equipment and working in non office environments (eg. Electrical risers, Plant Rooms, void spaces) which can be dusty, dirty, hot, noisy and confined. Occasionally working at heights using ladders.
Desirable
- Ability to serve on task forces and/or committees
- Good interpersonal skills
- Effective communication and influencing skills
Person Specification
Knowledge & Experience
Essential
- Graduate calibre professional with demonstrable experience supporting and managing enterprise scale computer and telephone network infrastructures.
- In-depth proven knowledge and demonstrable experience of specialist networking technologies including IP addressing, Ethernet switching and network routing, both wired and wireless, across Local Area Network and Wide Area Network environments.
- In-depth proven knowledge of enterprise wireless networking.
- Demonstrable experience in network troubleshooting techniques using specialised tools such as the Fluke LAN Meter.
- Proven knowledge and demonstrable experience of cabling technologies including structured and fibre optic cabling specifications.
- Good keyboard/mouse skills with excellent PC skills and experience, especially with Microsoft Excel and Access.
- To be familiar with and adhere to the Health and Safety Policy and other Trust policies and procedures.
- Demonstrable experience of supporting and managing enterprise scale voice network infrastructures.
- In-depth proven knowledge and demonstrable experience of specialist voice networking technologies including: o IP Telephony, o Analogue telephone systems o Convergence
Desirable
- To be able to plan and implement IT projects in conjunction with IT and non-IT staff.
- Awareness: up to date with the NHS Programme for IT and other national directives.
- Demonstrable experience of working in a multidisciplinary team.
- Proven knowledge of the following would be a distinct advantage: oFirewall technology oSNMP Network Monitoring software oBasic scripting or automation
Qualifications
Essential
- Educated to an IT or Technical Master's degree level or Cisco Certified Networking Professional (CCNP) or equivalent demonstrable experience.
Desirable
- Industry recognised HP Accredited Integration Specialist (HP AIS) certifications obtained through short courses, extensive self-study and examination.
Aptitude & Abilities
Essential
- Ability to act on own initiative to solve highly complex technical problems within a short period of time.
- Ability to work effectively with critical network and system failures.
- Ability to plan, initiate and coordinate work programmes and make adjustments as required.
- The ability to work within a busy environment.
- Ability to prioritise effectively and communicate priorities to users and staff.
- Strong negotiation, interpersonal, time management and influencing skills with IT suppliers
- Effective communication skills, written and verbal.
- Ability to work with a wide range of staff
- Ability to concentrate for frequent and/or extended periods.
- Installations can involve physical effort, lifting and moving heavy and expensive IT equipment and working in non office environments (eg. Electrical risers, Plant Rooms, void spaces) which can be dusty, dirty, hot, noisy and confined. Occasionally working at heights using ladders.
Desirable
- Ability to serve on task forces and/or committees
- Good interpersonal skills
- Effective communication and influencing skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
