Job summary
Primrose Breast Care Centre, Derriford Hospital, has an excellent vacancy opportunity.
To provide Reception cover to the Primrose Breast Care Centre
To support the medical secretaries in providing a comprehensive administrative service to the consultant surgeons and group of medical staff in an efficient and timely manner.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
- To provide reception duties to the Primrose Breast Care Centre
- Responsible to undertake the role of administrator to the medical secretary workforce working for consultant surgical team and support medical team.
- To take a flexible approach to your work.
To ensure patient confidentiality at all times.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
- Provide an administrative service to the consultants and multi-disciplinary team at the Primrose Breast Care Centre.
- To participate in reception rota to ensure cover Monday to Friday.
- Assist with printing clinic letters (via BigHand) and filing in hospital notes in an accurate and timely manner as directed by the medical secretary.
- To collect and deliver hospital notes to other departments within Derriford Hospital.
- To ensure hospital notes are available for Day Case/In-patient Surgical procedures in a timely manner.
- Assist with telephone enquiries from patients, GPs and other agencies in a courteous and helpful manner, referring to the medical secretary for advice, when appropriate.
- Ensure accurate messages are taken for surgical team and delivered in timely manner.
- Assist in printing clinic letters and distributing accordingly in a timely manner.
- Action clinician instructions from clinic typing to include checking RTT coding and discharge of patients, booking of diagnostic testing.
- Assist in filing clinic letters in hospital notes in an accurate and timely manner.
- Assist in sorting and dealing with incoming post and distributing as necessary.
- Assist with the improvement and presentation of data collection using appropriate computer software to achieve effective results
- Ensure effective communication with all members of a multi-disciplinary team.
- Assist line manager in the training/supervision of new members of staff.
- Assist medical secretary in the co-ordination of specialty in-patient and out-patient waiting lists within the framework of the Waiting List Management Policy (MGN4).
- Ensure comprehensive working knowledge of iPMS commensurate with role.
- Ensure comprehensive working knowledge of CRIS commensurate with role.
- Ensure GP referral letters are processed and directed to appropriate consultation surgeon for triage in line with Trust Waiting List Policy and 2ww cancer pathway.
- Ensure all hospital case notes arriving into and departing from the department are traced on iPMS (Information Patient Management System).
- Required to cover admin and clerical colleagues during times of absence or increased workload as requested by line manager.
- To carry out any other clerical duties as determined by the line manager.
Job description
Job responsibilities
- Provide an administrative service to the consultants and multi-disciplinary team at the Primrose Breast Care Centre.
- To participate in reception rota to ensure cover Monday to Friday.
- Assist with printing clinic letters (via BigHand) and filing in hospital notes in an accurate and timely manner as directed by the medical secretary.
- To collect and deliver hospital notes to other departments within Derriford Hospital.
- To ensure hospital notes are available for Day Case/In-patient Surgical procedures in a timely manner.
- Assist with telephone enquiries from patients, GPs and other agencies in a courteous and helpful manner, referring to the medical secretary for advice, when appropriate.
- Ensure accurate messages are taken for surgical team and delivered in timely manner.
- Assist in printing clinic letters and distributing accordingly in a timely manner.
- Action clinician instructions from clinic typing to include checking RTT coding and discharge of patients, booking of diagnostic testing.
- Assist in filing clinic letters in hospital notes in an accurate and timely manner.
- Assist in sorting and dealing with incoming post and distributing as necessary.
- Assist with the improvement and presentation of data collection using appropriate computer software to achieve effective results
- Ensure effective communication with all members of a multi-disciplinary team.
- Assist line manager in the training/supervision of new members of staff.
- Assist medical secretary in the co-ordination of specialty in-patient and out-patient waiting lists within the framework of the Waiting List Management Policy (MGN4).
- Ensure comprehensive working knowledge of iPMS commensurate with role.
- Ensure comprehensive working knowledge of CRIS commensurate with role.
- Ensure GP referral letters are processed and directed to appropriate consultation surgeon for triage in line with Trust Waiting List Policy and 2ww cancer pathway.
- Ensure all hospital case notes arriving into and departing from the department are traced on iPMS (Information Patient Management System).
- Required to cover admin and clerical colleagues during times of absence or increased workload as requested by line manager.
- To carry out any other clerical duties as determined by the line manager.
Person Specification
Qualifications
Essential
- Educated to GCSE A-C Maths and English or equivalent standard or demonstrable experience in a similar role
Desirable
- Apprentice Level 2 Customer Services
Knowledge
Essential
- Previous demonstrable clerical experience
- Proven knowledge of patient management systems
Desirable
Person Specification
Qualifications
Essential
- Educated to GCSE A-C Maths and English or equivalent standard or demonstrable experience in a similar role
Desirable
- Apprentice Level 2 Customer Services
Knowledge
Essential
- Previous demonstrable clerical experience
- Proven knowledge of patient management systems
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
