Job summary
An exciting opportunity has arisen to expand our Patient Flow Co-ordinator team who work within the Emergency Department of Derriford Hospital Plymouth.
We are looking for enthusiastic applicants who are organised and can use their initiative whilst being flexible to frequently changing situations, to work alongside the Senior Nurse. You will play a key role in the patient flow through the department to assist by co-ordinating admissions and discharges, ensuring TTO's and EDS's are complete and transport is arranged.We are seeking to appoint a full time, permanent position and would require applicants to possess excellent communication skills towards a range of health professionals, both internal and external, to support safe and effective admission and discharge in relation to assisting in patient flow through the hospital.
The Emergency Department is a 24-hour service and the post-holder will be expected to cover shifts which will include evenings, nights and weekends.
For an informal chat or to discuss the position in more detail please contact Emily Turner Clinical Admin & Rota Manager via 01752 437629 (int: 37629). Alternatively email emily.turner20@nhs.net.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.**
Main duties of the job
To work as a member of the Emergency Department team to meet the health care needs of the public, who attend with a variety of emergency medical and surgical conditions, minor injury and illness of which the Emergency Department at Derriford Hospital treat in excess of 150,000 per annum. To help maintain the overall function of the department and to ensure that clerical processes are maintained 24/7.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100.
We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.
It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
Patient Flow
- To liaise with the bed management, operation support, and acute care teams, as well as the medical, surgical, trauma and specialist co-ordinators to ensure that lines of communication are maintained on the 24/7 basis and that patients requiring an inpatient bed are catered for
- To liaise with the Halo to arrange patient transfers, or to facilitate specialist reviews and/or treatment, working in conjunction with the clinical teams to ensure that patient investigations are ordered and organised in a timely manner
- To actively pursue and encourage timely decision making by the nursing and medical staff and to ensure that unnecessary delays for patients are reduced as much as possible
- To ensure that the electronic patient register is constantly up to date; entering all details of the patient journey/status when they transpire
- To monitor waiting times for majors and minors patients and to alert relevant staff at key period.
- To handle internal and external telephone calls from staff, and relatives and to ensure requests are dealt with or to record accurate messages
- To communicate the status of the department regularly to senior and management staff
- To ensure all patient documentation (paper or electronic) is completed accurately before patients are admitted or discharged, ensuring that documentation is scanned in full.
- To provide practical support to the Emergency Department team when necessary to facilitate patient flow
- To undertake real-time analysis of those patients whose treatments are delayed for any reason, and to facilitate and encourage timely patient treatment using a range of different methods
- To work with minimal supervision, within Minors and Majors performing a range of clerical and administrative duties
- To support the majors and minors co-ordinators wherever possible to maintain patient flow
- To support the medical teams as much as possible in facilitating fast and effective patient care
- To contribute to and work within a safe working environment To undertake any training requirements deemed necessary by the Senior Management team; including mandatory annual training packages
- Take part in regular performance appraisal
Job description
Job responsibilities
Patient Flow
- To liaise with the bed management, operation support, and acute care teams, as well as the medical, surgical, trauma and specialist co-ordinators to ensure that lines of communication are maintained on the 24/7 basis and that patients requiring an inpatient bed are catered for
- To liaise with the Halo to arrange patient transfers, or to facilitate specialist reviews and/or treatment, working in conjunction with the clinical teams to ensure that patient investigations are ordered and organised in a timely manner
- To actively pursue and encourage timely decision making by the nursing and medical staff and to ensure that unnecessary delays for patients are reduced as much as possible
- To ensure that the electronic patient register is constantly up to date; entering all details of the patient journey/status when they transpire
- To monitor waiting times for majors and minors patients and to alert relevant staff at key period.
- To handle internal and external telephone calls from staff, and relatives and to ensure requests are dealt with or to record accurate messages
- To communicate the status of the department regularly to senior and management staff
- To ensure all patient documentation (paper or electronic) is completed accurately before patients are admitted or discharged, ensuring that documentation is scanned in full.
- To provide practical support to the Emergency Department team when necessary to facilitate patient flow
- To undertake real-time analysis of those patients whose treatments are delayed for any reason, and to facilitate and encourage timely patient treatment using a range of different methods
- To work with minimal supervision, within Minors and Majors performing a range of clerical and administrative duties
- To support the majors and minors co-ordinators wherever possible to maintain patient flow
- To support the medical teams as much as possible in facilitating fast and effective patient care
- To contribute to and work within a safe working environment To undertake any training requirements deemed necessary by the Senior Management team; including mandatory annual training packages
- Take part in regular performance appraisal
Person Specification
Knowledge & Experience
Essential
- Excellent customer service and communication/negotiation skills
- Proven relevant ICT skills
Desirable
- Previous demonstrable experience within a similar role in a large clinical setting
- Good proven knowledge of currently used software
Qualifications
Essential
- NVQ level 3 in business related subject or equivalent qualification or equivalent demonstrable experience
Aptitude & Abilities
Essential
- Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
- Effective influencing skills: in general and with senior health care professionals
Person Specification
Knowledge & Experience
Essential
- Excellent customer service and communication/negotiation skills
- Proven relevant ICT skills
Desirable
- Previous demonstrable experience within a similar role in a large clinical setting
- Good proven knowledge of currently used software
Qualifications
Essential
- NVQ level 3 in business related subject or equivalent qualification or equivalent demonstrable experience
Aptitude & Abilities
Essential
- Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
- Effective influencing skills: in general and with senior health care professionals
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
