Deputy Care Group Manager (Surgery)

Job description

Job responsibilities

Operational Management/General

• Deputise for the Care Group Manager
• Responsible for the delivery of the supporting the Care Group corporate services, in accordance with organisational governance arrangements, and statutory compliance requirements.
• Responsible for the efficient management of the departments, ensuring timely and appropriate decisions to deliver quality patient care within the resources available.
• Work closely with the departments lead professional managers in ensuring that their individual operational plans are consistent with corporate objectives and priorities and ensure that individual priorities are determined within the Surgery Care Group.
• Develop and operate performance management systems for the effective and efficient use of resources in accordance with Trust policy.
• To interpret National and Trust policies in order to translate into deliverable action plans and to influence and propose changes to local departmental policies.
• Ensure effective and timely communication with all staff throughout the department.
• Setting and encouraging the achievement of standards of excellence in managerial practice and leading the promotion of a management ethos in which high standards of performance and quality care are the 'norm'. Promoting a culture within the department which is underpinned by open-communication and team working across disciplines.
• Responsible for delivery of major organisational and service delivery change across operational, professional and/or organisational boundaries. This could include reshaping the work and the workforce and managing all associated change management processes, including staff engagement, consultations and implementation.

Planning

• Actively influence the development of strategic and operational plans and priorities.
• To ensure that service developments are anticipated and planned in line with the Trusts strategic direction and process. This includes the development of longer-term changes that impact across the Trust and healthcare system.
• Ensure the development of an annual business plan in accordance with national and local guidance, which reflects/supports national and local plans and objectives that provides modern 'designed' patient care responsive to the needs of service users.
• Responsible for the departments rolling capital planning process, ensuring that capital assets are managed effectively. Working in accordance with the Trusts Operational Plan and Capital Framework.
• Prepare business cases to support long term strategic service changes/developments in accordance with National and local guidance e.g. NHSE/I priorities to Trusts for long term service change and reconfiguration including major capital developments.
• Planning and implementing operational arrangements for achieving departmental and Trust targets in relation to standards and quality of care and activity.
• Support the Trust finance and contract teams in the production and agreement of service contracts and capacity planning profiles with commissioners and stakeholders.
• Lead discussions/negotiations with commissioners in respect to the strategic development/change of service specific areas.
• Devise and implement objectives for each clinical area, sub speciality and provide performance management support to monitor achievement and respond to the departmental and Care Group performance review.
• Input as required into national committees and debates to develop strategy.
• Commission, sponsor and participate in audit and research (clinical and non-clinical) which enhances service delivery and service reconfiguration. Ensure that the department develops and delivers a rolling audit programme as part of the business effectiveness agenda.

Management of Services, Resources, and Policy.

• Responsible for the delivery of targets at the same time, ensure an effective balance between activity and the Trust wide service improvement agenda.
• Responsible for the departmental pay budget and associated capital assets, ensuring the department operates within budgets and achieves effective use of resources in order to ensure the department delivers its financial targets.
• Develop and maintain robust systems of financial control throughout the department; review and monitor financial performance and hold to account delegated budget holders; ensure that corrective actions are taken to deliver Trust and Departmental financial targets.
• Responsible for the departments pay and non-pay budget in the cluster and to support the care group. To Identify and implement cost improvements in order to deliver the Trusts financial objectives.
• Contribute to the development of corporate and financial management systems.
• Collaborating with Service Improvement and Workforce teams, lead and implement major service changes and service redesign, including across organisational boundaries, in order to deliver improved services to users in collaboration with leads.
• Be a member of the hospital operational management team, participating in the Manager on-call Rota.
• Responsible for development, interpretation and implementation of all relevant National and Trust corporate policies across the Department to ensure policy translates into practice.
• Responsible for the management of compliment and complaint responses for the Department.
• Responsible for delivery of regulatory and legislative action plans relating to relevant areas of corporate management.
• Prepare reports for Board, Care Group Review and Trust Board and other meetings as required.
• Responsible for reporting to Care Group Manager and Care Group Review Board.

Staff Support and Engagement

• Responsible for overseeing all Human Resources activity within the department. Supporting and developing managers and team leaders with their staff management responsibilities. Working in partnership with HR team where appropriate.
• Ensure that agreed policies and procedures are implemented appropriately to support a productive and cohesive culture.
• Promote positive industrial relations within the areas of responsibility and ensure appropriate contact is maintained with Trade Union Officials and through the development of departmental forums.
• Ensure adequate staffing/structures are in place to deliver the required service, and that these are agreed with care group
• Through a process of coaching and performance management, utilise the Trusts Performance Development Review process to ensure that staff are being supported to develop and are working to agreed objectives and have a clear understanding of the care groups goals and their contribution as part of a team in achieving these goals.
• Support managers and team leaders (where needed) in carrying out management processes such as disciplinary, grievance/dispute, or performance and conduct cases as well as recruitment/selection responsibilities. The Deputy Care Group Manager must ensure that there is appropriate involvement from the in the management of professional performance issues.
• Take a key role in understanding and responding to the culture of the department. Develop and deliver the departmental action plan to annual NHS Staff Survey and other staff surveys working with the Trusts Organisational Development Team

Service and Quality Improvements

• Lead corporate governance and modernisation across the Department.
• Lead operational service improvement for the Department, across the Department and relating to Trust-wide medicines initiatives
• Investigating accidents, complaints and untoward occurrences and initiate appropriate follow up action within the requirements of the Trust and other statutory requirements
• Review and implement recommendations from internal and external statutory and professional inspections e.g. Financial Audit, Information Governance, Staff Survey
• Ensure the Public Patient Involvement agenda is addressed by the Department, as per Trust policy.
• Responsible for identifying, negotiating and implementing income generation and commercial opportunities in the areas of managed services e.g. Service Level Agreements with Trust Care Groups for services provided, partnership development with external service providers.

Risk Management and Health and Safety

• Delivery of Trust Risk Management standards across the Department.
• Fully contribute to the management of critical incidents, reporting systems, risk assessment and risk management.
• Ensure an annual Clinical and Corporate Governance report and action plan is produced for the Department and that appropriate mechanisms are in place to deliver the Clinical and Corporate Governance agenda in the Department.

On Call

• To participate in the Trusts on-call manager rota, this requires contribution to the planning of Major Incident exercises and extensive knowledge of the organisation in order to deal with serious incidents out of normal working hours where there is a need for immediate decision making to be made.

Other Duties

• Professional
• Ensure confidentiality is maintained at all times
• Be professionally accountable for actions and advice
• Use experience and professional judgement to assist in problem-solving and trouble-shooting
• Undertake any other reasonable duties as requested by the CG Manager
• Risk management
• The management of risk is the responsibility of everyone and will be achieved within a progressive, honest and open environment.
• Staff will be provided with the necessary education, training and support to enable them to meet this responsibility.
• Staff should be familiar with the Major incidents Policy and Fire Policy and should make themselves familiar with the local response plan and their role within that response.
• The post holder is responsible for ensuring that all duties and responsibilities of this post are carried out in compliance with the Health and Safety at Work Act 1974, Statutory Regulations and Trust Policies and Procedures. This will be supported by the provision of training and specialist advice where required.

Person Specification

Knowledge & Experience

Essential

• Evidence of highly developed specialist proven knowledge across senior management procedures and practices, underpinned by theoretical knowledge and relevant practical experience in the NHS or equivalent healthcare organisation providing NHS services
• Demonstrable evidence of effective and compassionate leadership with an ability to engage and develop staff
• Ability to provide and receive highly complex, highly sensitive or highly contentious information, where developed persuasive, motivational, negotiating, training, empathic or re-assurance skills are required.
• Significant demonstrable experience delivering complex projects successfully and on time/ budget
• Significant demonstrable experience of strategic development including business and service planning
• Evidence of successful development and delivery of business plans involving the judgment of highly complex facts or situations, which require the analysis, interpretation and comparison of a range of options.
• Significant evidence of effective working with clinicians and the multidisciplinary team
• Significant demonstrable experience of budget and staff management
• Detailed knowledge of NHS policy and RTT and cancer pathways and recovery agenda
• Demonstrated successful change management practices
• In depth proven knowledge of the Healthcare market dynamics, challenges and opportunities
• Deep understanding/knowledge of target markets and sectors for partnership developments

Desirable

• Preparing strategic and business plans
• Demonstrates evidence of innovation in the provision of services
• Proven knowledge of application of key policies and procedures to include: HR, Health and Safety, Financial Governance, National Service Frameworks, CQC Key Lines of Enquiry
• Proven knowledge of and development and delivery of audit

Qualifications

Essential

• Educated to masters level or equivalent significant experience
• Formal Management Qualification or equivalent significant experience
• Evidence of Continued Professional Development

Desirable

• Mandatory CPD to maintain fitness to practice/membership to relevant professional bodies

Aptitude & Abilities

Essential

• Ability to analyses, manipulate and interpret complex data
• Ability to solve problems
• Ability to lead with excellent interpersonal skills, tact, diplomacy and sensitivity
• Ability to negotiate and influence internal and external stakeholders
• Ability to work with people to implement change and overcome barriers to new ways of working
• Excellent communication skills - written and oral
• Excellent organisational skills
• Effective meeting chair
• Good IT skills
• Ability to work to tight deadlines and to work under pressure
• Demonstrable experience in developing relationships with prospects over extended periods of time, to ensure prospects needs are fully understood and the relevant bespoke services are offered and presented in a compelling way
• Expert in influencing and communicating with senior staff and directors in blue chip organisations
• High level of numeracy and business acumen

Desirable

• Can demonstrate an ability to leverage existing relationships to build partnerships
• Demonstrable experience of financial deal constructs and the contracting process
• Excellent relationship and stakeholder management skills at senior level with personal impact and ability to challenge
• Demonstrable experience in contractual negotiations
• Ability to broker agreements across boundaries to deliver agreed pathways and processes

Disposition / Attitude / Motivation

Essential

• Self-motivated
• Effective team worker
• Ability to work as an individual
• Able to cope under pressure
• Proactive, takes own initiative
• Sensitive & supportive
• Diplomatic
• Assertive
• Act as advocate
• Strong professional values
• Influence senior managerial, Medical & Nursing staff
• Can identify own limitations
• Compassionate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Derriford Hospital

Plymouth

PL8 6DH

Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)