Patient Pathway Coordinator

Job summary

The Patient Pathway Co-ordinator is a pivotal role at the heart of patient care, ensuring every individual receives a seamless, timely and compassionate experience from referral through to discharge. Acting as the central point of contact for patients and the dedicated support to an allocated Consultant, this role is instrumental in delivering outstanding service within elective care pathways.

With a proactive and detail-driven approach, the post holder expertly manages appointments, waiting lists and RTT targets, safeguarding timely access to treatment while maintaining exceptional data quality standards. From coordinating clinics and theatre schedules to arranging pre-operative assessments and overseeing correspondence, the Patient Pathway Co-ordinator ensures every stage of the pathway runs efficiently and smoothly.

This role demands outstanding organisational ability, confident communication skills and a strong commitment to patient-centred care. By building trusted relationships with patients, clinicians and support teams, the post holder directly contributes to service excellence, performance achievement and continuous improvement.

For someone who thrives in a fast-paced healthcare environment and takes pride in making a real difference to patient journeys, this is a truly rewarding and impactful opportunity.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

About us

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.