Job summary
The Cardiology department at King's Mill Hospital is seeking an experienced and enthusiastic Patient Pathway Co-ordinator to join our dynamic and busy team. We are dedicated to providing exceptional patient care and are looking for a candidate who shares our commitment to excellence.
As a Patient Pathway Co-ordinator, you will play a crucial role in ensuring the smooth operation of our patient pathways.
You will be the first point of contact for patients and colleagues, handling inquiries and providing support. Your role will involve meticulous management of patient data, balancing urgent and routine referrals and maintaining accurate records. This position requires a high level of organisation, attention to detail and a compassionate approach to patient care.
Main duties of the job
- Answering and making phone calls to patients and colleagues.
- Thoroughly managing an in-depth patient-based Excel document.
- Efficiently balancing urgent and routine referrals with a strong emphasis on patient care.
- Tracking patients in the virtual triage platform.
- Validating PTL (Patient Tracking List).
- Performing audio typing as required.
- Collaborating closely with consultants and colleagues across the Cardiorespiratory services.
- Tracking patient case notes.
- General administrative duties including photocopying, faxing and filing.
About us
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.
Not all of our roles are eligible for sponsorship to find out which roles are eligible for sponsorship please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Home Office guidance has changed as of the 9th April, anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Job description
Job responsibilities
To see the full detailed job description and main responsibilities of the job please refer the job description attached.
Job description
Job responsibilities
To see the full detailed job description and main responsibilities of the job please refer the job description attached.
Person Specification
Knowledge
Essential
- Computer literate, with experience of using a keyboard with a high level of accuracy.
- Knowledge of NHS or service provider in general
- Thorough knowledge of healthcare administrative systems and processes
- Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
- Experience of using a full range of IT/Patient data systems
- Confidentiality and Data Protection
- Health and Safety
- Equality and diversity
- Good knowledge of speciality specific patient pathways and understanding of National RTT standards / targets
Desirable
- Sound office clerical background providing knowledge of relevant procedures.
- Experience of using a full range of IT / Patient data systems - As applicable to speciality
Qualifications
Essential
- Good general education with GCSE English at grade C or above, (or equivalent).
- RSA II (or equivalent)
- Computer literacy course e.g. ECDL or equivalent
Desirable
- Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
- NVQ in Customer Care
- Institute of Health Records & Information
- Management Diploma (IHRIM)
- Shorthand speeds of 80wpm
- Formal RTT training
- NVQ level 4 in Business Administration or Customer Care equivalent
Further Training
Essential
Desirable
- Supervisory training
- Experience of managing health & safety issues
Experience
Essential
- Quality Customer Service
- Ability to work to strict deadlines
- Ability to confidently communicate with all grades of staff.
- Ability to manage and prioritise own workload and be able to work independently
- Experience of working in a large complex organisation and a multidisciplinary environment
Desirable
- Experience of supervising staff
- Understanding of medical terminology
- Understanding of Primary Care, GP and Community Services
- Working knowledge of managing patient pathways
Contractual
Essential
- Regular attendance and willingness to work flexible hours as necessary
Person Specification
Knowledge
Essential
- Computer literate, with experience of using a keyboard with a high level of accuracy.
- Knowledge of NHS or service provider in general
- Thorough knowledge of healthcare administrative systems and processes
- Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
- Experience of using a full range of IT/Patient data systems
- Confidentiality and Data Protection
- Health and Safety
- Equality and diversity
- Good knowledge of speciality specific patient pathways and understanding of National RTT standards / targets
Desirable
- Sound office clerical background providing knowledge of relevant procedures.
- Experience of using a full range of IT / Patient data systems - As applicable to speciality
Qualifications
Essential
- Good general education with GCSE English at grade C or above, (or equivalent).
- RSA II (or equivalent)
- Computer literacy course e.g. ECDL or equivalent
Desirable
- Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
- NVQ in Customer Care
- Institute of Health Records & Information
- Management Diploma (IHRIM)
- Shorthand speeds of 80wpm
- Formal RTT training
- NVQ level 4 in Business Administration or Customer Care equivalent
Further Training
Essential
Desirable
- Supervisory training
- Experience of managing health & safety issues
Experience
Essential
- Quality Customer Service
- Ability to work to strict deadlines
- Ability to confidently communicate with all grades of staff.
- Ability to manage and prioritise own workload and be able to work independently
- Experience of working in a large complex organisation and a multidisciplinary environment
Desirable
- Experience of supervising staff
- Understanding of medical terminology
- Understanding of Primary Care, GP and Community Services
- Working knowledge of managing patient pathways
Contractual
Essential
- Regular attendance and willingness to work flexible hours as necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
