Call Centre Clerk

Job summary

A vacancy has arisen within our busy and supportive Call Centre at King's Mill Hospital. This is a fixed term / secondment opportunity for 12 months, offering 37.5 hours per week.

We are looking for a motivated individual with excellent communication skills and a passion for delivering outstanding customer service. As a Call Centre Clerk, you will be at the heart of patient care, ensuring outpatient appointments are managed efficiently and patient inquiries are handled with professionalism and empathy.

Key Responsibilities:

• Provide an effective and efficient call centre service for outpatient appointments and general patient queries.

• Support the Trust in meeting national and local targets.

• Adhere to the Trust's Access Booking and Choice Policy.

• Work collaboratively with colleagues to ensure smooth operations across the department.

Apply now to join our team and help us deliver exceptional service to our patients.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

About us

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.