Job summary
We are pleased to offer an exciting opportunity for a proactive and enthusiastic Operations Assistantto join the Surgery Division at Sherwood Forest Hospitals NHS Foundation Trust. This is a key role within the Business Support Unit, directly contributing to the delivery of safe, efficient and high-quality patient care.
The successful candidate will provide operational and administrative leadership to a team of Patient Pathway Coordinators, Clinical Typists and Records Assistants, ensuring patient pathways are effectively managed from referral through to discharge. You will work closely with clinicians, managers and corporate teams to support service delivery, performance monitoring and service improvement initiatives, helping the Trust meet national targets and quality standards.
This role is ideal for someone who thrives in a fast-paced environment, has strong organisational and IT skills, and enjoys motivating and supporting others. You will use data and performance information to drive improvements, contribute to projects and ensure consistent, patient-focused processes are followed across the service.
If you are highly organised, customer-focused and looking to develop your leadership and operational skills within a supportive NHS environment, this role offers a rewarding opportunity to make a real difference to both patients and colleagues.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
About us
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Job description
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Job description
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person Specification
Knowledge Requirements
Essential
- Principles of business project management and performance management
- Ability to work to deadlines and prioritise demands
- Ability to use own initiative
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
- Ability to convey clear messages
- Enthusiastic and able to motivate others
- Self-motivated
- Previous staff management is strongly desirable, but training can be provided on the job
Desirable
- Service development/improvement methodologies
- Working knowledge of the NHS
- Previous operational knowledge of RTT and key KPI's is desirable
- Design and set up spread sheets
- Analyse data, highlight trends and/or inconsistencies of business and performance data, using Microsoft Exce
Qualifications
Essential
- GCSE grade C or above in Maths & English or equivalent qualification
- Excellent communication skills, written and verbal.
- The post holder will be expected to communicate complex and sensitive issues
Desirable
- Advanced key board skills
Further Training
Essential
- Provide an effective channel of communication for building and maintaining relationships with all staff and key stakeholders with the areas of responsibility, using appropriate methods
Desirable
- To provide administrative support to the business unit such as supporting rota management, requesting staffing and the setup of clinics.
- Attend meetings at senior management level as and when required
- Produce and maintain business case project plans
- Attend business case project meetings, in order to produce and circulate minutes, risk registers, issue logs and project plans
- Assist in producing written reports (including Business Cases), process flow charts and presentations using the Microsoft Office Suite
- Demonstrate comprehensive knowledge and skill in the use and analysis of data to assist service improvement
Experience
Essential
- Ability to source, research and collate information including statistical data
- Ability to work independently problem solving but as part of a wider team
Desirable
- To support service development and modernisation work within the division and participate in process mapping work-flows.
Contractual Requirements
Essential
- Willingness to work
- Flexible approach to ways of working and a positive can do attitude
Person Specification
Knowledge Requirements
Essential
- Principles of business project management and performance management
- Ability to work to deadlines and prioritise demands
- Ability to use own initiative
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
- Ability to convey clear messages
- Enthusiastic and able to motivate others
- Self-motivated
- Previous staff management is strongly desirable, but training can be provided on the job
Desirable
- Service development/improvement methodologies
- Working knowledge of the NHS
- Previous operational knowledge of RTT and key KPI's is desirable
- Design and set up spread sheets
- Analyse data, highlight trends and/or inconsistencies of business and performance data, using Microsoft Exce
Qualifications
Essential
- GCSE grade C or above in Maths & English or equivalent qualification
- Excellent communication skills, written and verbal.
- The post holder will be expected to communicate complex and sensitive issues
Desirable
- Advanced key board skills
Further Training
Essential
- Provide an effective channel of communication for building and maintaining relationships with all staff and key stakeholders with the areas of responsibility, using appropriate methods
Desirable
- To provide administrative support to the business unit such as supporting rota management, requesting staffing and the setup of clinics.
- Attend meetings at senior management level as and when required
- Produce and maintain business case project plans
- Attend business case project meetings, in order to produce and circulate minutes, risk registers, issue logs and project plans
- Assist in producing written reports (including Business Cases), process flow charts and presentations using the Microsoft Office Suite
- Demonstrate comprehensive knowledge and skill in the use and analysis of data to assist service improvement
Experience
Essential
- Ability to source, research and collate information including statistical data
- Ability to work independently problem solving but as part of a wider team
Desirable
- To support service development and modernisation work within the division and participate in process mapping work-flows.
Contractual Requirements
Essential
- Willingness to work
- Flexible approach to ways of working and a positive can do attitude
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
