Job summary
Are you passionate about supporting the delivery of exceptional patient care and looking for an opportunity to manage a dynamic administrative team? King's Mill Hospital is seeking a motivated and enthusiastic individual to join us as an Operations Assistant within the Division of Surgery, Anaesthetics & Critical Care.
The successful candidate will manage and inspire a dedicated team of Patient Pathway Coordinators, Clinical Typists, and Records Assistants and play a crucial role in ensuring the highest quality of care to our patients. You will act as the primary contact for patients accessing elective hospital services, guiding them through their care pathway and use your expertise to proactively manage the patient pathway from referral to discharge, ensuring smooth transitions and high levels of patient care.
If you are ready to make a difference, develop your career and take on this exciting challenge, we want to hear from you!
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
About us
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Job description
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Job description
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person Specification
Knowledge Requirements
Essential
- Principles of business project management and performance management
- Ability to work to deadlines and prioritise demands
- Ability to use own initiative
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
- Ability to convey clear messages
- Enthusiastic and able to motivate others
- Self-motivated
- Previous staff management is strongly desirable, but training can be provided on the job
Desirable
- Service development/improvement methodologies
- Working knowledge of the NHS
- Previous operational knowledge of RTT and key KPI's is desirable
- Design and set up spread sheets
- Analyse data, highlight trends and/or inconsistencies of business and performance data, using Microsoft Exce
Qualifications
Essential
- GCSE grade C or above in Maths & English or equivalent qualification
- Excellent communication skills, written and verbal.
- The post holder will be expected to communicate complex and sensitive issues
Desirable
- Advanced key board skills
Further Training
Essential
- Provide an effective channel of communication for building and maintaining relationships with all staff and key stakeholders with the areas of responsibility, using appropriate methods
Desirable
- To provide administrative support to the business unit such as supporting rota management, requesting staffing and the setup of clinics.
- Attend meetings at senior management level as and when required
- Produce and maintain business case project plans
- Attend business case project meetings, in order to produce and circulate minutes, risk registers, issue logs and project plans
- Assist in producing written reports (including Business Cases), process flow charts and presentations using the Microsoft Office Suite
- Demonstrate comprehensive knowledge and skill in the use and analysis of data to assist service improvement
Experience
Essential
- Ability to source, research and collate information including statistical data
- Ability to work independently problem solving but as part of a wider team
Desirable
- To support service development and modernisation work within the division and participate in process mapping work-flows.
Contractual Requirements
Essential
Desirable
- Flexible approach to ways of working and a positive can do attitude
Person Specification
Knowledge Requirements
Essential
- Principles of business project management and performance management
- Ability to work to deadlines and prioritise demands
- Ability to use own initiative
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
- Ability to convey clear messages
- Enthusiastic and able to motivate others
- Self-motivated
- Previous staff management is strongly desirable, but training can be provided on the job
Desirable
- Service development/improvement methodologies
- Working knowledge of the NHS
- Previous operational knowledge of RTT and key KPI's is desirable
- Design and set up spread sheets
- Analyse data, highlight trends and/or inconsistencies of business and performance data, using Microsoft Exce
Qualifications
Essential
- GCSE grade C or above in Maths & English or equivalent qualification
- Excellent communication skills, written and verbal.
- The post holder will be expected to communicate complex and sensitive issues
Desirable
- Advanced key board skills
Further Training
Essential
- Provide an effective channel of communication for building and maintaining relationships with all staff and key stakeholders with the areas of responsibility, using appropriate methods
Desirable
- To provide administrative support to the business unit such as supporting rota management, requesting staffing and the setup of clinics.
- Attend meetings at senior management level as and when required
- Produce and maintain business case project plans
- Attend business case project meetings, in order to produce and circulate minutes, risk registers, issue logs and project plans
- Assist in producing written reports (including Business Cases), process flow charts and presentations using the Microsoft Office Suite
- Demonstrate comprehensive knowledge and skill in the use and analysis of data to assist service improvement
Experience
Essential
- Ability to source, research and collate information including statistical data
- Ability to work independently problem solving but as part of a wider team
Desirable
- To support service development and modernisation work within the division and participate in process mapping work-flows.
Contractual Requirements
Essential
Desirable
- Flexible approach to ways of working and a positive can do attitude
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
