Job summary
Sherwood Forest Hospitals arelooking for a proactive and organised Support Workerto join our Upper GI Team at King's Mill Hospital, supporting the delivery of high-quality care for patients with suspected Upper Gastrointestinal (UGI) cancer.
Key Responsibilities:
- Act as a first point of contact for patients, carers, and healthcare professionals--handling face-to-face, telephone, and email enquiries.
- To support the UGI CNS to identify the needs of upper GI cancer patients, via contributing to the Holistic Needs Assessment process where appropriate.
- To provide general information and support regarding patient pathway and diagnostictests, to enable patients to navigate the health and social care system, and make optimal choices
- Maintain and update spreadsheets and databases to track patient activity and support service audits.
- Assist with the administrative running of nurse-led tele-clinics and health and well-being clinics.
- Order and manage educational resources for patients.
- Support the CNS team in data collection and audit activities to improve service delivery.
Apply now to join our team!
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
About us
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Job description
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Job description
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person Specification
Knowledge Requirements
Essential
- Understand person-centred care
- Understand the health and social care environment
- Effective team player able to work with people at all levels within the trust
- Self motivated but also able to motivate others
- Ability to maintain confidentiality at all times
- Knowledge of multidisciplinary team meetings
Desirable
- Offers appropriate help and advice with sensitivity
- Seeks ways to improve systems and efficiency
- An understanding of clinical audit and data collection methodology
- Knowledge of cancer waiting times policies and procedures
- Knowledge of Cancer Pathways, cancer care, national initiatives
- Personalised information agenda including information prescriptions
- Knowledge of relevant cancer treatments, interventions and terminology
Skills and Effort required
Essential
- Possess effective listening skills
- Negotiation and influencing skills
- Ability to deal tactfully with patients and relatives
- Excellent communicator who can communicate with a wide range of different professional groups (both clinical and non-clinical)
- High degree of concentration
- Effective judgment skills for decision making
- Ability to prioritise tasks, work to deadlines and manage own time effectively
- Ability to deal with difficult emotional situations
- Ability to show empathy and understand the difficulties faced by people affected by cancer
- Work with those affected by cancer on a regular basis
- Effective organisational skills
- Practical problem solving skills
- Good observation and assessment skills
- IT skills including data entry
- Ability to work as part of a team as we use own initiative
- Effective organisational skills
- Practical problem solving skills
- Ability to show empathy and understand the difficulties faced by people affected by cancer
- Ability to prioritise own workload
Qualifications
Essential
- GCSE English Language and Mathematics (Grade A -C) or equivalent
- NVQ3 or equivalent through short courses
- European Computer Driving Licence or equivalent
Desirable
- NVQ Level 4 or equivalent experience.
Experience
Essential
- Relevant health or social care experience
- Experience of multi professional working
- Experience of coaching/teaching patients carers
- Experience of using Microsoft Office and web-based systems Hospital computer systems e.g PAS, case note tracking, ORION
Desirable
- Research experience
- IT Skills
Contractual Requirements
Essential
- Flexible approach to work
Person Specification
Knowledge Requirements
Essential
- Understand person-centred care
- Understand the health and social care environment
- Effective team player able to work with people at all levels within the trust
- Self motivated but also able to motivate others
- Ability to maintain confidentiality at all times
- Knowledge of multidisciplinary team meetings
Desirable
- Offers appropriate help and advice with sensitivity
- Seeks ways to improve systems and efficiency
- An understanding of clinical audit and data collection methodology
- Knowledge of cancer waiting times policies and procedures
- Knowledge of Cancer Pathways, cancer care, national initiatives
- Personalised information agenda including information prescriptions
- Knowledge of relevant cancer treatments, interventions and terminology
Skills and Effort required
Essential
- Possess effective listening skills
- Negotiation and influencing skills
- Ability to deal tactfully with patients and relatives
- Excellent communicator who can communicate with a wide range of different professional groups (both clinical and non-clinical)
- High degree of concentration
- Effective judgment skills for decision making
- Ability to prioritise tasks, work to deadlines and manage own time effectively
- Ability to deal with difficult emotional situations
- Ability to show empathy and understand the difficulties faced by people affected by cancer
- Work with those affected by cancer on a regular basis
- Effective organisational skills
- Practical problem solving skills
- Good observation and assessment skills
- IT skills including data entry
- Ability to work as part of a team as we use own initiative
- Effective organisational skills
- Practical problem solving skills
- Ability to show empathy and understand the difficulties faced by people affected by cancer
- Ability to prioritise own workload
Qualifications
Essential
- GCSE English Language and Mathematics (Grade A -C) or equivalent
- NVQ3 or equivalent through short courses
- European Computer Driving Licence or equivalent
Desirable
- NVQ Level 4 or equivalent experience.
Experience
Essential
- Relevant health or social care experience
- Experience of multi professional working
- Experience of coaching/teaching patients carers
- Experience of using Microsoft Office and web-based systems Hospital computer systems e.g PAS, case note tracking, ORION
Desirable
- Research experience
- IT Skills
Contractual Requirements
Essential
- Flexible approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
