Job summary
We are seeking a dedicated and compassionate individual to join our Skin Cancer Team as a pivotal member supporting the administrative and coordination aspects of the service. Working closely with specialist nurses and medical colleagues, you will help ensure the delivery of high-quality, patient-centred care for individuals affected by skin cancer.
You will be responsible for supporting the clinical management of patients by facilitating effective communication across the Trust, Primary Care, and external agencies. The role involves assessing patient and carer needs, providing general information and support, and ensuring that patients receive holistic, multi-faceted care throughout their treatment journey.
This role requires a proactive and compassionate individual who can work both independently and collaboratively. You will be expected to manage and monitor investigations, coordinate appointments, and ensure timely access to care. Your actions will directly support the provision of the highest quality patient care and continuous service improvement.
At Sherwood Forest Hospitals NHS Foundation Trust, we are committed to delivering outstanding care and supporting our staff to thrive. You'll be part of a supportive team making a real difference in the lives of patients and their families.
Main duties of the job
Please see job description and person specification attached for more information on the role and responsibilities.
About us
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.
Job description
Job responsibilities
Please see job description and person specification attached for more information on the role and responsibilities.
Job description
Job responsibilities
Please see job description and person specification attached for more information on the role and responsibilities.
Person Specification
Knowledge Requirements
Essential
- Understand person-centred care
- Understand the health and social care environment
- Effective team player able to work with people at all levels within the trust
- Self motivated but also able to motivate others
- Ability to maintain confidentiality at all times
- Knowledge of multidisciplinary team meetings
Desirable
- Offers appropriate help and advice with sensitivity
- Seeks ways to improve systems and efficiency
- An understanding of clinical audit and data collection methodology
- Knowledge of cancer waiting times policies and procedures
- Knowledge of the Cancer Pathway Improving Outcomes: A Strategy for Cancer and other national cancer policies
- Personalised information agenda including information prescriptions
- Knowledge of relevant cancer treatments, interventions and terminology
Skills and Effort required
Essential
- Possess effective listening skills
- Negotiation and influencing skills
- Ability to deal tactfully with patients and relatives
- Excellent communicator who can communicate with a wide range of different professional groups (both clinical and non-clinical)
- High degree of concentration
- Effective judgment skills for decision making
- Ability to prioritise tasks, work to deadlines and manage own time effectively
- Ability to deal with difficult emotional situations
- Ability to show empathy and understand the difficulties faced by people affected by cancer
- Work with those affected by cancer on a regular basis
- Effective organisational skills
- Practical problem solving skills
- Good observation and assessment skills
- IT skills including data entry
- European Computer Driving Licence or equivalent
- Effective organisational skills
- Ability to show empathy and understand the difficulties faced by people affected by cancer
Qualifications/Academic/Craft/Professional
Essential
- GCSE English Language and Mathematics (Grade A-C) or equivalent
- NVQ3 plus additional training to diploma level or equivalent through short courses
- Good understanding of NVQ Level 3 or equivalent experience
Desirable
- NVQ Level 4 or equivalent experience
Experience
Essential
- Relevant health or social care experience at Band 3 or equivalent
- Experience of multi professional working
- Experience of coaching/teaching patients carers
- Experience of using Microsoft Office and web-based systems Hospital computer systems e.g PAS, case note tracking, ORION
Desirable
- Research experience
- IT Skills
Contractual Requirements
Essential
- Flexible approach to work
- Full UK Driving Licence
Person Specification
Knowledge Requirements
Essential
- Understand person-centred care
- Understand the health and social care environment
- Effective team player able to work with people at all levels within the trust
- Self motivated but also able to motivate others
- Ability to maintain confidentiality at all times
- Knowledge of multidisciplinary team meetings
Desirable
- Offers appropriate help and advice with sensitivity
- Seeks ways to improve systems and efficiency
- An understanding of clinical audit and data collection methodology
- Knowledge of cancer waiting times policies and procedures
- Knowledge of the Cancer Pathway Improving Outcomes: A Strategy for Cancer and other national cancer policies
- Personalised information agenda including information prescriptions
- Knowledge of relevant cancer treatments, interventions and terminology
Skills and Effort required
Essential
- Possess effective listening skills
- Negotiation and influencing skills
- Ability to deal tactfully with patients and relatives
- Excellent communicator who can communicate with a wide range of different professional groups (both clinical and non-clinical)
- High degree of concentration
- Effective judgment skills for decision making
- Ability to prioritise tasks, work to deadlines and manage own time effectively
- Ability to deal with difficult emotional situations
- Ability to show empathy and understand the difficulties faced by people affected by cancer
- Work with those affected by cancer on a regular basis
- Effective organisational skills
- Practical problem solving skills
- Good observation and assessment skills
- IT skills including data entry
- European Computer Driving Licence or equivalent
- Effective organisational skills
- Ability to show empathy and understand the difficulties faced by people affected by cancer
Qualifications/Academic/Craft/Professional
Essential
- GCSE English Language and Mathematics (Grade A-C) or equivalent
- NVQ3 plus additional training to diploma level or equivalent through short courses
- Good understanding of NVQ Level 3 or equivalent experience
Desirable
- NVQ Level 4 or equivalent experience
Experience
Essential
- Relevant health or social care experience at Band 3 or equivalent
- Experience of multi professional working
- Experience of coaching/teaching patients carers
- Experience of using Microsoft Office and web-based systems Hospital computer systems e.g PAS, case note tracking, ORION
Desirable
- Research experience
- IT Skills
Contractual Requirements
Essential
- Flexible approach to work
- Full UK Driving Licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
